Job Vacancy

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Job Vacancy

Exciting Career Opportunities Await You! Check Out Our Job Vacancies Today

Do you consider yourself a passionate HR professional? Are you seeking new challenges or opportunities to make a real impact? This might be your chance! Browse through our current job vacancies today and discover exciting employment opportunities within our team. Join us at Q2 HR Solutions and unlock your potential.

After Sale Service Head

Manila

Full time

Accounting Assistant

Manila

Full time

Accounting Assistant

Makati City, NCR, Philippines

Full time

Accounting

Manila

Full time

Aftersales - Warranty Audit Lead

Manila

Full time

Accounting Manager

Manila

Full time

Accountant

Manila

Full time

Associate Bookkeeper

Taguig City, NCR, Philippines

Full time

Job Description:

Associate bookkeepers will handle bank reconciliations, cash flow, and positioning, and will support the team in preparing other reports needed.

Job Requirements:

  • 1 to 3 years of experience in bookkeeping.
  • High fluency in handling the English language and can communicate effectively.
  • Has a keen eye for detail and accuracy.
  • Finance or accounting-related degree holder

Data Analyst II

Pasig, NCR, Philippines

Full time

Position Overview:

We are looking for a highly organized, analytical, and collaborative person to work with the PMI Global Support Center Team to ensure critical data is consistently gathered, analyzed, and presented to the team. The Data Analyst for Analytics and CI team is a specialist who contributes to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. He/She will leverage analytical tools to conduct analysis and provide reporting insights to the operations team. The ideal candidate would have excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for business reporting and maintain data integrity. He/She models communication clarity, collaboration, and a bias toward action and results. We maintain a flexible schedule policy, but this position will mostly work the night shift but will be required to slide his or her shift whenever needed.

 

Functions:

  • Establish and maintain metrics, KPI’s, and performance dashboards.
  • Design/implement methods to manage the operations data and extract relevant data from various sources to roll up the performance.
  • Manage, prepare, and publish actual performance for KPIs and metrics related to operations; present data in a standardized format to support senior leaders’ decision making process.
  • Manage operations metrics, which help to identify the reason for unusual data points. Collaborate with team members to review and analyze the data collected to locate areas for improvement in the operations processes.
  • Involved in annual performance target (AOP) setting and regular review. Drive target alignment over multiple functions.
  • Prepare and produce presentation materials for the operations management team.
  • Conduct best practices sharing and monitor the implementation of KPIs in all sites.
  • Ad-hoc reporting task as requested by the operations team involvement in all company initiatives affecting the performance metrics database or reports.
  • As needed, complete special tasks and assignments.

Lead Consumer Support Analyst

Pasig, NCR, Philippines

Full time

Essential Job Functions:

  • Provide first contact point for all operational aspects of Consumer Support; discussions on productivity and service level commitments.
  • Oversee day to day service levels, managing workflow, escalations, effectively delegating across team and driving strategy in action to improve consumer experience
  • Implement policies on the filing, documenting and approval of PTO and attendance administration.
  • Maintain an energizing, high performance teamwork environment reflecting PMI values, a collaborative team-based culture, and a service mindset
  • Identify functional /behavioral training & development needs of employees to support team goals and objectives via Quarterly Performance Discussion
  • Conduct team meetings to address issues and concerns and disseminate product/process updates
  • Initiate regular meeting with global counterparts to ensure process alignment and address process gaps
  • Ensure team meets and strives to exceed Key Performance Indicators (KPIs) on overall customer satisfaction, first contact resolution and proper request documentation/processing.
  • Analyze, review and resolve, and conduct performance trends and recommendation to drive performance and impact positive business outcomes
  • Regularly monitor calls and responses (emails, service requests and chats) to identify opportunities for process and quality improvement
  • Identify operational issues or inefficiencies and lead process improvement initiatives to address the root causes.
  • Work collaboratively with stakeholders to drive revenue growth and improve operational processes and reducing overall business costs
  • Draft forecast for Mail Order Warranty and manage warranty inventory levels ensuring sufficient allocation for consumer warranty replacements
  • Manage warranty product catalog
  • Generate reports based on team deliverables and present to management and stakeholders
  • Collaborate when deploying new product/process launches and ensures SOP and Timelines are met
  • On board new team members, coordinate systems access and manage new hire training plan
  • Adhere to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and development planning of the team
  • Monitor the retention of existing staff in GSC, acquisition and development of future staff to meet the needs of PMI GSC Consumer Support including selection, goal setting, feedback, appraisals and coaching
  • Respond to team member inquiries and resolve team member issues by utilizing HR procedures, policy manuals, and other resources

 

Education and Experience:

  • College graduate
  • Minimum three (3) years of customer service experience

 

Proficiencies Required:

  • Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
  • Solid word processing and computer database skills with knowledge of Microsoft Outlook, Word and Excel.
  • Attention to detail.
  • Good personal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Ability to take initiative and prioritize tasks; good time-management, organizational, problem- prevention and problem-solving skills.
  • Strong analytical ability with active listening skills.
  • Ability to work accurately with close attention to detail.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines.
  • Ability to study and apply new information.

Senior Finance Manager / CFO

Makati, NCR, Philippines

Full time

Finance Officer

Manila

Full time

About the job Finance Officer (MYOB/remote)

  • With exposure to MYOB or XERO as well as to Australian Accounting and Tax standards; and to MS Office and Excel
  • With experience on the following: AP, AR, Time-keeping, Subcontractor billing/collection, Inventory Management System, Reporting and Analysis, Admin. Support                                    Other success factors: With results, quality, Team communication, problem-solving, Client-focused orientation

Associate (Merchant Banking) (Central Luzon)

Central Luzon

Full time

QUALIFICATIONS

  • MUST have a Bachelor’s degree such as Marketing or any business course
  • MUST be willing to be assigned outside of NCR (work location are all over LUZON, VISAYAS, MINDANAO)
  • Experience in Marketing and Sales are preferred

Lead Business Development - Loans

Manila

Full time

Job Purpose

  • Assists in implementing and providing inputs to new products/businesses and enhancements to current product and systems covered by the loans product life-cycle.
  • Conducts research to assess product/business viability.
  • Responsible for the successful delivery of new product/business and enhancements to current design within defined timelines and objectives.
  • Presents business opportunity, new product concept, unique value proposition, target market, technical requirements, high-level process flow, proposed pricing, profitability analysis, proposed sales and marketing strategy, regulatory requirements.
  • Develops business requirements for approved new product, product enhancement, or system enhancements.
  • Performs Project Management and deployment functions

Junior Lead, IT Security and Compliance

Pasig, NCR, Philippines

Full time

Job Purpose

  • Responsible for planning, executing, and managing projects and activities related to IT security and compliance management, mitigation and response, and control assurance.
  • Focuses on developing and driving IT security and compliance strategies, policies/standards, ensuring effectiveness of solutions, and providing security-focused services to RBSC.
  • Provides security support for application- and infrastructure related projects to ensure that security issues are addressed throughout the project life cycle.
  • Ensures IT security and compliance with legal and regulatory standards
  • Assists in the development and delivery of IT security awareness programs.

Operations Supervisor

Mandaluyong, NCR, Philippines

Full time

Job Description:
The Operations Supervisor is Primarily responsible in ensuring effective delivery of operational services critical to expansion and maintenance of core business requirements. The position shall be equally responsible to provide leadership with effective supervision to ensure effective implementation of company policies consistent with the vision, mission and core values of HDI and achieve its performance, KRA’s and KPI’s

Purchasing and Procurement

Mandaluyong, NCR, Philippines

Full time

Job Responsibilities:

  • Purchasing and negotiating requirements needed.
  • Canvassing and sourcing new suppliers and maintaining good relationship with current suppliers
  • Accreditation of suppliers : Checking of docs; site/supplier visit and request for approval
  • Checks PRF (well signed, detailed and signed by IS); process approval from Heads
  • Prepare PO and process approval
  • Coordinate with suppliers re: deliveries and pending item for delivery
  • Countering of Invoices of supplier and prepare RFPs
  • Received deliveries and hand-over delivered items to requestor
  • Prepare Accountability Forms for employees /verify accountability upon resignation
  • Asset purchases, tagging (inventory) and disposal

Program Associate II

Pasig City, NCR, Philippines

Full time

Job Summary:

We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers globally. This person will have at least 8 years of sales, customer service or account management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous nightshift (6PM-3AM) BPO experience is highly preferred.

Pre-Sales Engineer

Makati, NCR, Philippines

Full time

Data Engineer

Manila

Full time