Job Overview

We are looking for a detail-oriented Admin Executive to support marketing and finance operations, with a strong focus on Marketing Development Funds (MDF) and marketing expense management. This role plays a key part in ensuring accurate tracking, timely submission, and proper documentation of marketing-related expenses while coordinating closely with internal teams and external suppliers.

Key Responsibilities

MDF & Marketing Expense Management

• Coordinate and monitor all MDF and marketing-related expenses to ensure timely submission and approval

• Prepare and submit marketing expense claims in compliance with internal finance policies

• Maintain accurate records of approved budgets, expense utilization, and pending claims

• Follow up with finance teams on claim status and assist in resolving discrepancies

Data Entry & Documentation

• Ensure accurate data entry for supplier invoices, purchase orders, and expense requests

• Maintain organized digital and/or physical filing systems to support audit requirements

• Reconcile supplier invoices against approved expense requests and supporting documents

Supplier & Internal Coordination

• Liaise with suppliers to collect invoices and required documentation

• Coordinate closely with Marketing, Finance, and GTM teams to align on expense timelines and approvals

• Provide support for the supplier onboarding and information updates when needed

Qualifications & Requirements

• Education: Diploma or Bachelor's degree in Business Administration, Accounting, Finance, or a related field

• Experience: 2–4 years of experience in administrative, finance, or operations support (marketing-related exposure is an advantage)

• Skills & Competencies:

  • Strong attention to detail and accuracy

  • Excellent organizational and time management skills

  • Proficiency in Microsoft Excel; familiarity with expense or finance management systems is a plus

  • Good communication and interpersonal skills

  • High level of integrity when handling confidential financial information

Why Join Us?

• Competitive salary within the PHP 20K–30K range

• Exposure to cross-functional teams and marketing operations

• Opportunity to strengthen finance, documentation, and stakeholder coordination skills

Job Summary:

The AI / Machine Learning Analyst is responsible for analyzing complex datasets, developing AI-driven insights, and supporting the design and implementation of machine learning models that enhance business decision-making. This role bridges data science and technical implementation, ideal for someone who enjoys turning data into meaningful, actionable intelligence. A strong background in ERP systems is a plus, as many insights will come from ERP data.

Duties and Responsibilities:

• Analyze large datasets from ERP systems and other sources to identify trends, patterns, and opportunities for AI-driven optimization.
• Develop, test, and validate machine learning models in collaboration with business intelligence analysts.
• Evaluate AI systems and algorithms, providing recommendations for improvements in accuracy, performance, and usability.
• Translate technical findings into clear insights for business stakeholders, including reports, dashboards, and presentations.
• Support AI project lifecycles, including data collection, preprocessing, feature engineering, and model monitoring.
• Research emerging AI technologies and assess their potential impact on business processes and products.
• Ensure ethical, secure, and compliant use of AI, following internal policies and relevant regulations.
• Collaborate cross-functionally with product, engineering, operations, and leadership teams to identify new opportunities for AI adoption.

Qualifications:

• Bachelors degree in a quantitative field (e.g., Computer Science, Data Science, Statistics) or equivalent portfolio experience.
• Experience with cloud platforms (Azure or AWS).
• Knowledge of natural language processing (NLP), computer vision, or generative AI techniques.
• Background in statistical modeling or predictive analytics.
• 2+ years of experience working with data analytics, machine learning, or AI technologies (or relevant academic/portfolio work).
• Familiarity with machine learning frameworks.
• Experience working with ERP systems and analyzing ERP data.
• Ability to interpret and communicate complex technical concepts to non-technical audiences.
• Experience with Microsoft Fabric is a plus.

Preferred Qualifications:

Hands-on experience with ERP data modeling, reporting, or predictive analytics.

Key Competencies:

• Analytical and critical thinking
• Strong problem-solving abilities
• Curiosity and continuous learning mindset
• Attention to detail and data accuracy
• Collaboration and communication skills
• Ability to work on multiple projects and meet deadlines

The Assistant Service Delivery & Client Manager ensures exceptional service delivery to B2B clients while maintaining mature and strategic client relationships. This role oversees the operational execution of client commitments, monitors performance against SLAs, and ensures that teams deliver efficiently, accurately, and consistently.

The ideal candidate combines strong B2B client management and operational leadership skills with a passion for process excellence. Experience in HR services, background screening, or BPO operations is an advantage.

Job Scope: 

Client Relationship Management

• Serve as the primary point of contact for assigned B2B clients, managing expectations and ensuring consistent satisfaction.
• Build and sustain trusted relationships with key client stakeholders through proactive communication and solution-driven engagement.
• Anticipate client needs, escalate issues promptly, and provide data-driven recommendations to enhance client experience.
• Deliver strategic insights and periodic updates on service performance, SLAs, and operational metrics.

Service Delivery & Operations Oversight

• Ensure operations deliver on all client commitments, SLAs, and KPIs across background verification and assessment services.
• Oversee day-to-day service delivery, identify potential risks or process gaps, and implement timely corrective measures.
• Collaborate with internal teams (Operations, Quality, Billing, and IT) to optimize workflows and standardize delivery processes.
• Lead resource planning and capacity management to ensure the team can meet client requirements effectively.

Team Leadership & Development

• Lead, coach, and motivate service delivery teams to achieve excellence in performance and accountability.
• Foster a culture of client-centricity, quality, and continuous improvement.
• Conduct regular alignment and feedback sessions to strengthen skills and reinforce SOP compliance.

Reporting, Quality & Continuous Improvement

• Track, analyze, and report on operational performance, SLA adherence, and client satisfaction metrics.
• Identify opportunities for process automation, efficiency gains, and quality enhancement (e.g., Sherlock v2 initiatives).
• Collaborate with senior leadership to align operational strategies with overall business goals and client expectations.

Qualifications:

Education

• Bachelors degree in Business Management, Operations, or related field.
• Post-graduate certification in Service Management, Operations, or Client Relations is a plus.

Experience

• Minimum of 3-5 years of experience in B2B client management, service delivery, or operational leadership.
• Proven ability to manage client relationships with professionalism, tact, and strategic insight.
• Strong understanding of service operations, SLA governance, and process improvement.
• Familiarity with HR services, background verification, or BPO environments is an advantage.
• Hands-on experience with CRM systems, reporting tools, and workflow management platforms.

Skills & Competencies

• Strong client relationship management and stakeholder engagement.
• Excellent leadership, mentoring, and performance management capabilities.
  
• Demonstrated ability in process optimization, SLA monitoring, and data-driven reporting.
  
• Strong analytical, problem-solving, and decision-making skills.
  
• Ability to balance client satisfaction, operational delivery, and team performance.

Job Summary:

The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.

Key Responsibilities:

• Respond to calls, emails, and personal requests professionally.
• Troubleshoot and resolve issues within the GSS IT Helpdesk scope.
• Escalate out-of-scope issues to appropriate resolver groups.
• Identify and escalate critical system/network issues to senior support.
• Stay updated with support scope and responsibilities.
• Follow and execute processes based on work instructions and documentation.
• Report outdated documentation to senior staff.
• Participate in system testing, UAT, and implementation activities.
• Ensure compliance with SLAs and SOPs.

Key Performance Indicators:

• Timely resolution of tickets with all underlying issues addressed.
• Meet or exceed attendance and reliability targets.
• Achieve customer satisfaction survey targets.
• Maintain complete and concise documentation.

Qualifications:

• Bachelors/College Degree in a related field (preferred but not required).
• Strong communication skills (phone and email).
• Customer service-oriented with prior helpdesk experience.
• Excellent ticket and time management skills.
• Detail-oriented with strong problem-solving abilities.
• Proficient in Active Directory, MS Outlook, and Office 365.
• Able to troubleshoot general applications (Office suite, OS, VPN, IE).
• Capable of working independently.
• Familiarity with SLAs and KPIs.
• Goal-oriented, self-motivated, and a team player.
• Willing to work on a 24x7 shifting schedule including weekends and holidays.

Job Summary

The Associate Manager – Tier 2 Payroll leads the Regional HR Service Center payroll operations across APAC. This role is responsible for managing a team of Senior Associates and Associates, ensuring accurate, timely, and compliant payroll delivery across supported countries.

The position drives operational excellence through process standardization, risk management, vendor oversight, and continuous improvement initiatives within a Shared Services / GBS environment.

Key Responsibilities

Payroll Operations Leadership

• Lead day-to-day Tier 2 payroll operations across APAC countries

• Ensure accurate, compliant, and timely payroll processing

• Oversee payroll controls, testing, documentation, and regulatory compliance

• Manage vendor relationships to ensure effective regional payroll delivery

Process Improvement & Governance

• Define and standardize payroll operating procedures

• Identify and lead continuous improvement initiatives

• Drive optimization and process transformation projects aligned with Lean Six Sigma principles

• Monitor operational risks and implement mitigation strategies

Stakeholder & Service Management

• Build strong partnerships with internal stakeholders across the region

• Proactively resolve payroll-related issues and customer concerns

• Ensure adherence to administrative policies and local payroll regulations

People Leadership

• Manage, coach, and develop a team of payroll professionals

• Identify performance gaps and implement development plans

• Foster a high-performance, service-oriented culture

Qualifications 

• Bachelor's Degree holder (Business, HR, Finance, or related field)

• At least 10 years of progressive payroll operations experience

• Strong APAC multi-country payroll background

• Minimum 5 years of people management experience

• Experience ina  captive Shared Services Center (SSC) or Global Business Services (GBS) environment

• Background in process improvement initiatives with Lean Six Sigma mindset

• Strong communication and stakeholder management skills

Required Skills & Competencies

• Strong knowledge of payroll operations, controls, financial compliance, and regulations

• Experience leading payroll transformation, optimization, and standardization initiatives

• Strong leadership, planning, and decision-making capabilities

• Ability to operate in a fast-paced, deadline-driven regional environment

• HRIS experience required; Workday is a plus

• Proficient in Microsoft Office

• High level of integrity and ability to handle confidential information

• Strong customer service orientation and collaborative approach

Role Overview

The Associate Manager, Sales Account Management, is responsible for driving sales growth, distribution excellence, and profitability across assigned distributors and territories in Mindanao.

This role leads the execution of commercial strategies, ensures strong distributor partnerships, and delivers business objectives through effective planning, analysis, and field execution within an FMCG environment.

The position requires strong commercial acumen, distributor management expertise, and the ability to translate market insights into actionable trade programs.

Key Responsibilities

1. Sales & Business Performance Management

• Drive achievement of sales targets, including volume, revenue, account contribution, distribution, merchandising, and accounts receivable.

• Lead, coordinate, and monitor distributor sales teams to improve productivity and maximize profitable growth.

• Ensure timely collection and management of accounts receivable.

• Identify short- and medium-term growth opportunities within the assigned territory.

2. Route-to-Market (RTM) & Channel Optimization

• Analyze existing Route-to-Market (RTM) structures and recommend cost-efficient improvements across channels.

• Support the design and implementation of RTM strategies to strengthen distribution coverage and market penetration.

3. Data Analytics & Trade Execution

• Generate actionable insights from internal and external data sources (e.g., DIAL, SISO, Nielsen, POS sales, inventory data, market trends).

• Translate insights into trade-level programs that drive sell-out performance and retail execution.

• Monitor distributor inventory levels to maintain optimal finished goods availability.

• Track sell-out performance and proactively manage stock risks.

4. Trade Investment & Key Account Planning

• Ensure optimal utilization of allocated trade spending through structured key account planning.

• Monitor deal tracking and evaluate the ROI of trade programs.

• Recommend improvements based on performance analysis.

5. Reporting & Performance Review

• Regularly analyze sales reports and business metrics to identify performance gaps and high-impact opportunities.

• Prioritize corrective actions and implement short- and long-term solutions.

• Align with Sales Operations and Marketing teams to execute growth programs effectively.

6. Distributor Relationship Management

• Develop and maintain strong strategic partnerships with assigned distributors.

• Act as a key liaison to ensure alignment on business objectives, execution standards, and compliance.

Qualifications & Competencies

• Bachelor's Degree in Business Administration, Commerce, Marketing, or related field.

• Minimum of 5 years of relevant experience in the FMCG industry, particularly in distributor or key account management.

• Strong background in selling, trade execution, and distributor management.

• Proven track record in achieving sales targets and driving territory growth.

• Strong analytical and data interpretation skills.

• Excellent presentation and communication skills.

• Proficient in English and Filipino.

• Must know how to drive and possess a valid professional or non-professional driver's license.

• Willing to do extensive fieldwork and travel within the Philippines.

• Preferably based in or near Davao.

Job Summary
The successful candidate will oversee the collections process, ensure timely receivables, and drive continuous improvement in billing and collections workflows. APAC exposure is highly preferred due to the regional scope of operations.

Key Responsibilities

• Ensure timely collection of outstanding debts from partners. Implement and monitor collection timelines including payment tracking, follow-ups, reminder letters, suspension notices, payment arrangements, terminations, and debt recovery procedures.

• Prepare regular aging reports, cash receipt projections for forecasting, and other receivables reports required by the executive team.

• Establish and maintain positive communication with partners. Address and resolve billing concerns and disputes, collaborating with relevant business units to ensure invoice accuracy.

• Lead continuous process improvement initiatives within the team. Identify opportunities to enhance efficiency, reduce manual work, and collaborate with cross-functional departments to streamline the end-to-end order-to-cash process.

Qualifications

• Bachelors degree in Finance, Accounting, Business Administration, or related field.

• Minimum of 5 years experience in billing and collections, with at least 2 years in a leadership role.

• Strong understanding of APAC billing and collections practices is preferred.

• Proficiency in financial reporting tools and ERP systems.

• Proven ability to lead teams and drive process improvements.

What We Offer

• Competitive salary package within the stated range.

• Opportunity to work with a global client in a dynamic and fast-paced environment.

• Career growth and development opportunities.

• Collaborative and inclusive company culture.

• Hybrid work flexibility with multiple schedule options.

The Finance Compliance Officer ensures the company meets all regulatory and statutory requirements, including financial reporting, taxation, corporate filings, and government permits. The role covers preparing and submitting reports to the BIR, SEC, and LGUs, maintaining compliance records, and supporting internal audits.

Responsibilities:

• Prepare and file BIR reports (VAT, Income Tax, Withholding Taxes).
• Handle SEC submissions (GIS, AFS, corporate filings).
• Manage and renew business permits and other LGU requirements.
• Maintain accurate compliance records.

Qualifications:

• Bachelors degree in Accountancy/Finance (CPA preferred).
• 2–3 years of experience in financial compliance or taxation.
• Strong knowledge of PH tax laws, SEC rules, and LGU processes.
• Detail-oriented, organized, and able to meet deadlines.

About the Role

We are looking for a dynamic Branch Manager to lead and manage the daily operations of our branch. This role is crucial in driving sales performance, ensuring operational efficiency, and delivering exceptional customer service aligned with our company's service culture.

Key Responsibilities

Sales Management

• Achieve daily, weekly, and monthly sales targets consistently.
• Develop and implement action plans to meet and exceed branch goals.
• Prepare and submit monthly sales performance and analysis reports.

Branch Operations

• Ensure smooth and efficient branch operations at all times.
• Monitor inventory and maintain accurate records.
• Implement and uphold customer service standards.
• Ensure compliance with operational processes, systems, and company policies.

Leadership & Team Development

• Lead, motivate, and manage branch staff to achieve performance objectives.
• Provide guidance and support to team members for continuous improvement.

Qualifications

• Bachelor's degree in business administration, Management, or related field.
• At least 3–5 years of experience in branch operations or sales management.
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
  

Locations: 

• San Juan City
• Taguig City
• Cebu City

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Brand Manager (Fashion Retail)

Q2 HR Solutions Pasig, National Capital Region, Philippines (On-site)SaveApply

The Brand Manager serves as the primary advocate for the brand, ensuring its integrity across all facets of the business. This role involves strategic planning, market positioning, pricing, promotion, product mix, and advertising to drive brand growth and profitability. The Brand Manager coordinates cross-departmental collaboration, manages resources, and oversees brand initiatives to achieve sales, profitability, and cost control targets.

Location: Pasig City

Work Arrangement: M-F only

What you will do:

1. Brand Strategy and Planning:

• Develop and implement comprehensive brand strategies to enhance market positioning and achieve business objectives.
• Set and execute brand planning calendars, ensuring timely completion of all deliverables.

2. Cross-Departmental Collaboration:

• Coordinate with various departments to align brand initiatives.
• Direct resources effectively to support brand objectives and initiatives.

3. Sales and Profitability Management:

• Establish and achieve sales, profitability, and cost control budgets and targets for the brand.
• Analyze market trends, customer spending, preferences, and merchandising mix to drive product development and marketing innovation.

4. Brand Image and Customer Experience:

• Develop and maintain Gingersnaps's brand image and customer experience across all online and offline touchpoints.
• Ensure consistent brand look and feel to enhance customer engagement and loyalty.

5. Brand Engagement and Marketing:

• Led developing and implementing sustained brand engagement strategies through various channels, including social media, influencers, key opinion leaders, partnerships, and advertising.
• Establish relationships with key influencers, fan communities, and target market groups.

6. Market Analysis and Reporting:

• Analyze market trends, customer behavior, and category performance to make informed recommendations and decisions.
• Provide regular reports to measure and evaluate sales, sell-throughs, stock levels, and marketing activities.

7. Expansion and Growth Initiatives:

• Identify and recommend opportunities for brand and store expansions into new areas and territories.
• Implement expansion strategies to drive brand growth and market penetration.

What we are looking for:

• Bachelor's degree in Marketing, Business Administration, or related field. Master's degree preferred.
• Minimum of 5 years of experience in brand management, preferably within the retail apparel and fashion industry.
• Proven track record of developing and executing successful brand strategies that drive business growth.
• Strong understanding of market research, consumer behavior, and competitive analysis.
• Excellent communication, interpersonal, and leadership skills.
• Creative thinker with a passion for fashion and a keen eye for design.
• Ability to thrive in a fast-paced, collaborative environment and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and experience with brand management tools and platforms