Job Summary:
The Accounts Receivable Associate will be responsible for supporting end-to-end Accounts Receivable processes within a global shared services environment. This role focuses on invoice creation, billing support, customer query management, audit assistance, process documentation, and continuous improvement.

The role will work closely with regional finance teams, local counterparts, and internal stakeholders to ensure accurate, timely, and compliant delivery of Accounts Receivable services.

Key Responsibilities:

• Ensure accurate and timely invoice creation based on established processes and service level agreements.
• Follow up and resolve issues related to unbilled billing documents and invoices blocked for accounting.
• Send invoice copies and other required billing documents to external customers.
• Coordinate with local counterparts regarding invoice creation, billing requirements, and invoice delivery.
• Respond to customer-related queries accurately and within required timelines.
• Address inquiries from stakeholders, regional finance teams, and other internal business partners.
• Perform SAP GRC controls in accordance with internal compliance requirements.
• Support audit-related requests and provide required documentation or responses.
• Assist in facilitating training sessions related to Accounts Receivable processes.
• Help develop training materials and support knowledge-sharing initiatives within the team.
• Contribute to process improvement, standardization, and compliance with global policies.
• Assist in documenting process maps, process changes, and standard operating procedure updates.
• Consolidate and document country-specific process variations, including processes not yet migrated to the shared services center.
• Support the monitoring of operational performance indicators, service level agreements, and key performance indicators.
• Assist in tracking process volumes, capacity requirements, and quarterly FTE capacity trackers.
• Help document company codes and Accounts Receivable processes that are not yet migrated to the shared services center.
• Participate in team engagement activities and support initiatives aligned with team objectives while ensuring minimal disruption to operations.

Qualifications:

• Bachelor's Degree in Accountancy, Accounting, Finance, or any related course.
• At least two (2) years of experience in Order-to-Cash, Accounts Receivable, or related finance processes.
• Experience in invoice creation, billing support, customer query management, or shared services finance operations.
• Knowledge of SAP and Microsoft Office tools is an advantage.
• Experience with SAP S/4HANA is preferred.
• Strong problem-solving, decision-making, and presentation skills.
• Good English communication skills, both verbal and written.
• Able to work independently with minimal supervision.
• Flexible and willing to work on holidays as needed.
• Willing to work on a night shift schedule or any shift that may be assigned.

Nice-to-Have:

• Experience working in a shared services or multinational finance environment.
• Familiarity with SAP GRC controls and audit support processes.
• Strong attention to detail and accuracy.
• Ability to coordinate effectively with local and regional stakeholders.
• Positive attitude and ability to work well with different personalities.
• Process improvement mindset and willingness to support standardization initiatives.
• Experience in preparing SOP updates, process documentation, or training materials.

Compensation:

• Compensation package will be discussed during the recruitment process and will be based on experience and qualifications.

Position Overview

The Admin Assistant – Environment, Health & Safety (EHS) provides administrative and operational support to ensure compliance with workplace safety, environmental regulations, and contractor management standards within a fast-paced manufacturing environment.

This role plays a critical part in maintaining regulatory documentation, coordinating contractor deployment, monitoring safety performance metrics, and supporting site-wide EHS initiatives to ensure safe and compliant operations.

Key Responsibilities

1. EHS Operations Support

• Monitor day-to-day contractor deployment to ensure adherence to safety policies and operational standards
• Track contractor attendance, manpower allocation, and daily output
• Coordinate shift schedules and task assignments aligned with production requirements
• Facilitate toolbox meetings and pre-shift safety briefings
• Support the implementation of site safety initiatives and compliance programs

2. Contractor & Site Coordination

• Serve as liaison between contracted personnel, operations teams, and management
• Ensure contractor compliance with safety standards, PPE requirements, and environmental protocols
• Assist in onboarding and safety orientation of newly deployed contractors
• Coordinate with operations to address manpower and safety concerns

3. Compliance & Documentation

• Maintain accurate and updated EHS documentation, incident logs, and contractor records
• Prepare periodic reports on safety performance, manpower utilization, and compliance metrics
• Monitor KPIs aligned with service level agreements and contractual targets
• Ensure all records are audit-ready for internal and external inspections (e.g., DOLE, DENR, LGU)

4. Environmental, Health & Safety Support

• Assist in implementing occupational health and environmental programs
• Provide administrative support to the EHS Committee and safety meetings
• Support incident investigations through proper documentation and data consolidation
• Maintain and update the EHS database and tracking systems

Qualifications

• Bachelors degree in Environmental Science, Occupational Safety, Engineering, Business Administration, or related field
• Certified Safety Officer II (SO2)
• At least 2–3 years of relevant experience in manufacturing, FMCG, logistics, or industrial operations
• Experience in EHS compliance, contractor coordination, or site safety support is preferred
• Knowledge of Philippine labor laws and DOLE Occupational Safety and Health (OSH) Standards is an advantage

Skills & Competencies

• Strong documentation, reporting, and record-keeping skills
• High attention to detail with a compliance-focused mindset
• Ability to coordinate with multiple stakeholders across operations and contractor teams
• Proficiency in Microsoft Excel and database systems
• Effective communication and facilitation skills
• Ability to work in a structured and highly regulated environment

Key Performance Indicators (KPIs)

• Accuracy of contractor attendance and productivity tracking
• Timeliness and completeness of EHS documentation and reports
• Compliance rate with site safety protocols
• Zero major audit findings related to documentation
• Timely submission of incident reports

Job Overview

We are looking for a detail-oriented Admin Executive to support marketing and finance operations, with a strong focus on Marketing Development Funds (MDF) and marketing expense management. This role plays a key part in ensuring accurate tracking, timely submission, and proper documentation of marketing-related expenses while coordinating closely with internal teams and external suppliers.

Key Responsibilities

MDF & Marketing Expense Management

• Coordinate and monitor all MDF and marketing-related expenses to ensure timely submission and approval

• Prepare and submit marketing expense claims in compliance with internal finance policies

• Maintain accurate records of approved budgets, expense utilization, and pending claims

• Follow up with finance teams on claim status and assist in resolving discrepancies

Data Entry & Documentation

• Ensure accurate data entry for supplier invoices, purchase orders, and expense requests

• Maintain organized digital and/or physical filing systems to support audit requirements

• Reconcile supplier invoices against approved expense requests and supporting documents

Supplier & Internal Coordination

• Liaise with suppliers to collect invoices and required documentation

• Coordinate closely with Marketing, Finance, and GTM teams to align on expense timelines and approvals

• Provide support for the supplier onboarding and information updates when needed

Qualifications & Requirements

• Education: Diploma or Bachelor's degree in Business Administration, Accounting, Finance, or a related field

• Experience: 2–4 years of experience in administrative, finance, or operations support (marketing-related exposure is an advantage)

• Skills & Competencies:

  • Strong attention to detail and accuracy

  • Excellent organizational and time management skills

  • Proficiency in Microsoft Excel; familiarity with expense or finance management systems is a plus

  • Good communication and interpersonal skills

  • High level of integrity when handling confidential financial information

Why Join Us?

• Competitive salary within the PHP 20K–30K range

• Exposure to cross-functional teams and marketing operations

• Opportunity to strengthen finance, documentation, and stakeholder coordination skills

Job Summary:

The AI / Machine Learning Analyst is responsible for analyzing complex datasets, developing AI-driven insights, and supporting the design and implementation of machine learning models that enhance business decision-making. This role bridges data science and technical implementation, ideal for someone who enjoys turning data into meaningful, actionable intelligence. A strong background in ERP systems is a plus, as many insights will come from ERP data.

Duties and Responsibilities:

• Analyze large datasets from ERP systems and other sources to identify trends, patterns, and opportunities for AI-driven optimization.
• Develop, test, and validate machine learning models in collaboration with business intelligence analysts.
• Evaluate AI systems and algorithms, providing recommendations for improvements in accuracy, performance, and usability.
• Translate technical findings into clear insights for business stakeholders, including reports, dashboards, and presentations.
• Support AI project lifecycles, including data collection, preprocessing, feature engineering, and model monitoring.
• Research emerging AI technologies and assess their potential impact on business processes and products.
• Ensure ethical, secure, and compliant use of AI, following internal policies and relevant regulations.
• Collaborate cross-functionally with product, engineering, operations, and leadership teams to identify new opportunities for AI adoption.

Qualifications:

• Bachelors degree in a quantitative field (e.g., Computer Science, Data Science, Statistics) or equivalent portfolio experience.
• Experience with cloud platforms (Azure or AWS).
• Knowledge of natural language processing (NLP), computer vision, or generative AI techniques.
• Background in statistical modeling or predictive analytics.
• 2+ years of experience working with data analytics, machine learning, or AI technologies (or relevant academic/portfolio work).
• Familiarity with machine learning frameworks.
• Experience working with ERP systems and analyzing ERP data.
• Ability to interpret and communicate complex technical concepts to non-technical audiences.
• Experience with Microsoft Fabric is a plus.

Preferred Qualifications:

Hands-on experience with ERP data modeling, reporting, or predictive analytics.

Key Competencies:

• Analytical and critical thinking
• Strong problem-solving abilities
• Curiosity and continuous learning mindset
• Attention to detail and data accuracy
• Collaboration and communication skills
• Ability to work on multiple projects and meet deadlines

About the Role

We are looking for a detail-oriented Accounting Analyst (General Ledger) to manage end-to-end accounting processes across a cluster of subsidiaries. This role plays a key part in month-end close, financial reporting, and account reconciliation—ensuring accuracy, compliance, and timely delivery in a fast-paced shared services environment.

Key Responsibilities

Month-End & Year-End Close

• Manage full month-end and year-end close processes for assigned entities within a 3-day close timeline
• Prepare and review journal entries, ensuring accuracy, completeness, and policy compliance
• Post journals in SAP, including entries from local and SSC teams
• Execute SAP closing activities such as allocations, reconciliations, and sub-ledger reviews
• Validate BPC vs SAP balances (including COPA and PxPxC) and resolve any variances
• Prepare and analyze financial statements (P&L and Balance Sheet), explaining key movements
• Collaborate with local teams to review financial results and ensure alignment
• Prepare year-end schedules and ensure accurate roll-forward of balances

Fixed Asset Management

• Handle fixed asset processes including capitalization, transfers, and retirements
• Ensure all transactions comply with fixed asset policies and guidelines

Account Reconciliation

• Perform detailed account reconciliations and ensure all balances are properly substantiated
• Support clearing of aged balances in coordination with local teams
• Conduct bank reconciliations and ensure timely resolution of reconciling items

Audit & Compliance

• Ensure adherence to accounting policies, internal controls, and SOAR requirements
• Perform SOAR testing and recommend corrective actions
• Support internal and external audits by preparing required schedules and reports

Process Improvement

• Identify process gaps and recommend improvements using Lean methodologies
• Lead or support cross-functional initiatives to drive efficiency and standardization
• Act as a Subject Matter Expert (SME) in General Ledger processes

Qualifications

• Bachelor's degree in Accountancy 
• CPA is required for fresh graduates; CPA is preferred for experienced candidates
• At least 1–2 years of experience in General Ledger or similar accounting roles
• Strong analytical and problem-solving skills
• Intermediate proficiency in MS Excel
• Excellent communication skills with strong English proficiency
• High attention to detail and accuracy
• Self-driven with the ability to work independently
• Project management skills and ability to manage multiple priorities

Preferred Skills

• Experience with SAP or other ERP systems
• Ability to work efficiently in a fast-paced and evolving environment
• Experience working with cross-cultural or global teams
• Exposure to internal controls and audit processes

Work Setup & Schedule

• Full-time, direct employment
• Onsite work setup; 1-day work-from-home option after 3 months
• Work schedule: Monday to Friday (8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM)
• Overtime may be required during critical periods

Why Join Us

• Competitive compensation package (up to 14th-month pay, profit sharing, retirement plan)
• Comprehensive healthcare benefits and on-site gym access
• Paid leaves available upon hire
• Personalized career development and growth opportunities
• Collaborative, inclusive, and supportive work environment
• Autonomy to take ownership and make a real impact

The Assistant Service Delivery & Client Manager ensures exceptional service delivery to B2B clients while maintaining mature and strategic client relationships. This role oversees the operational execution of client commitments, monitors performance against SLAs, and ensures that teams deliver efficiently, accurately, and consistently.

The ideal candidate combines strong B2B client management and operational leadership skills with a passion for process excellence. Experience in HR services, background screening, or BPO operations is an advantage.

Job Scope: 

Client Relationship Management

• Serve as the primary point of contact for assigned B2B clients, managing expectations and ensuring consistent satisfaction.
• Build and sustain trusted relationships with key client stakeholders through proactive communication and solution-driven engagement.
• Anticipate client needs, escalate issues promptly, and provide data-driven recommendations to enhance client experience.
• Deliver strategic insights and periodic updates on service performance, SLAs, and operational metrics.

Service Delivery & Operations Oversight

• Ensure operations deliver on all client commitments, SLAs, and KPIs across background verification and assessment services.
• Oversee day-to-day service delivery, identify potential risks or process gaps, and implement timely corrective measures.
• Collaborate with internal teams (Operations, Quality, Billing, and IT) to optimize workflows and standardize delivery processes.
• Lead resource planning and capacity management to ensure the team can meet client requirements effectively.

Team Leadership & Development

• Lead, coach, and motivate service delivery teams to achieve excellence in performance and accountability.
• Foster a culture of client-centricity, quality, and continuous improvement.
• Conduct regular alignment and feedback sessions to strengthen skills and reinforce SOP compliance.

Reporting, Quality & Continuous Improvement

• Track, analyze, and report on operational performance, SLA adherence, and client satisfaction metrics.
• Identify opportunities for process automation, efficiency gains, and quality enhancement (e.g., Sherlock v2 initiatives).
• Collaborate with senior leadership to align operational strategies with overall business goals and client expectations.

Qualifications:

Education

• Bachelors degree in Business Management, Operations, or related field.
• Post-graduate certification in Service Management, Operations, or Client Relations is a plus.

Experience

• Minimum of 3-5 years of experience in B2B client management, service delivery, or operational leadership.
• Proven ability to manage client relationships with professionalism, tact, and strategic insight.
• Strong understanding of service operations, SLA governance, and process improvement.
• Familiarity with HR services, background verification, or BPO environments is an advantage.
• Hands-on experience with CRM systems, reporting tools, and workflow management platforms.

Skills & Competencies

• Strong client relationship management and stakeholder engagement.
• Excellent leadership, mentoring, and performance management capabilities.
  
• Demonstrated ability in process optimization, SLA monitoring, and data-driven reporting.
  
• Strong analytical, problem-solving, and decision-making skills.
  
• Ability to balance client satisfaction, operational delivery, and team performance.

About the Role

We are looking for an Associate Digital Media Manager to support the planning, execution, optimization, and performance analysis of digital media campaigns across key paid channels. This role is ideal for someone who has strong hands-on experience in paid media, campaign management, budget monitoring, and performance reporting.

The Associate Digital Media Manager will work closely with internal teams to ensure campaigns are launched accurately, optimized effectively, and aligned with business objectives. This role requires a balance of strategic thinking, analytical skills, platform expertise, and strong attention to detail.

Key Responsibilities

• Plan, execute, monitor, and optimize paid digital media campaigns across platforms such as Meta, Google, TikTok, YouTube, LinkedIn, Display, and other digital channels.
• Develop media plans, budget allocations, campaign timelines, audience targeting strategies, and channel recommendations based on campaign objectives.
• Manage campaign setup, launch, pacing, optimization, troubleshooting, and post-campaign analysis.
• Monitor campaign performance against key metrics such as CTR, CPC, CPM, CPA, CPL, ROAS, reach, frequency, engagement rate, and conversion rate.
• Prepare regular campaign reports, dashboards, insights, and recommendations for performance improvement.
• Coordinate with internal teams including account management, creative, strategy, analytics, and production to ensure smooth campaign implementation.
• Ensure proper campaign tracking, UTM tagging, pixels, conversion events, naming conventions, and quality checks before campaign launch.
• Review creative assets, ad copies, landing pages, and campaign materials to ensure alignment with media objectives and platform requirements.
• Identify opportunities to improve media efficiency, audience targeting, creative performance, and overall campaign results.
• Stay updated on digital media trends, platform changes, ad formats, optimization practices, and industry best practices.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, Business, Digital Media, or a related field.
• At least 3 to 5 years of experience in digital media, paid media, performance marketing, media planning, or campaign management.
• Hands-on experience using Meta Ads Manager and Google Ads.
• Experience managing paid campaigns across Search, Social, Display, Video, or other digital media channels.
• Strong understanding of digital media metrics such as CTR, CPC, CPM, CPA, CPL, ROAS, reach, frequency, engagement rate, and conversion rate.
• Experience in campaign setup, budget pacing, optimization, performance monitoring, and reporting.
• Proficient in Google Analytics, Looker Studio, Google Sheets, Excel, PowerPoint, or similar reporting and presentation tools.
• Strong analytical skills with the ability to interpret campaign data and provide clear, actionable recommendations.
• Excellent attention to detail, especially in campaign QA, tracking, budget monitoring, and reporting accuracy.
• Strong communication, coordination, and stakeholder management skills.
• Ability to manage multiple campaigns, deadlines, and priorities in a fast-paced environment.

Preferred Qualifications

• Experience working in a digital, media, creative, or advertising agency.
• Experience with TikTok Ads, LinkedIn Campaign Manager, YouTube Ads, DV360, Campaign Manager 360, or other programmatic platforms.
• Google Ads, Google Analytics, Meta Blueprint, TikTok Ads, or similar digital media certifications.
• Experience handling multiple brands, clients, or campaign types across different industries.
• Experience building dashboards, automated reports, or performance analysis templates.

Key Performance Indicators

• Campaigns are launched accurately, on time, and aligned with approved media plans.
• Campaign budgets are monitored and paced effectively.
• Campaign performance is optimized against agreed KPIs such as CPA, CPL, ROAS, CTR, reach, conversions, or engagement rate.
• Reports, trackers, and post-campaign analyses are accurate, timely, and insight-driven.
• Internal teams and stakeholders receive clear campaign updates, recommendations, and next steps.

What We're Looking For

We are looking for a detail-oriented and data-driven digital media professional who can manage campaigns from planning to reporting. The ideal candidate is comfortable working with numbers, platforms, timelines, and multiple stakeholders, while also being able to translate campaign results into meaningful insights and recommendations.

If you have strong paid media experience and enjoy improving campaign performance through data, strategy, and optimization, this role is a great opportunity to grow your career in digital media.

Job Summary:

The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.

Key Responsibilities:

• Respond to calls, emails, and personal requests professionally.
• Troubleshoot and resolve issues within the GSS IT Helpdesk scope.
• Escalate out-of-scope issues to appropriate resolver groups.
• Identify and escalate critical system/network issues to senior support.
• Stay updated with support scope and responsibilities.
• Follow and execute processes based on work instructions and documentation.
• Report outdated documentation to senior staff.
• Participate in system testing, UAT, and implementation activities.
• Ensure compliance with SLAs and SOPs.

Key Performance Indicators:

• Timely resolution of tickets with all underlying issues addressed.
• Meet or exceed attendance and reliability targets.
• Achieve customer satisfaction survey targets.
• Maintain complete and concise documentation.

Qualifications:

• Bachelors/College Degree in a related field (preferred but not required).
• Strong communication skills (phone and email).
• Customer service-oriented with prior helpdesk experience.
• Excellent ticket and time management skills.
• Detail-oriented with strong problem-solving abilities.
• Proficient in Active Directory, MS Outlook, and Office 365.
• Able to troubleshoot general applications (Office suite, OS, VPN, IE).
• Capable of working independently.
• Familiarity with SLAs and KPIs.
• Goal-oriented, self-motivated, and a team player.
• Willing to work on a 24x7 shifting schedule including weekends and holidays.

Job Summary

The Associate Manager – Tier 2 Payroll leads the Regional HR Service Center payroll operations across APAC. This role is responsible for managing a team of Senior Associates and Associates, ensuring accurate, timely, and compliant payroll delivery across supported countries.

The position drives operational excellence through process standardization, risk management, vendor oversight, and continuous improvement initiatives within a Shared Services / GBS environment.

Key Responsibilities

Payroll Operations Leadership

• Lead day-to-day Tier 2 payroll operations across APAC countries

• Ensure accurate, compliant, and timely payroll processing

• Oversee payroll controls, testing, documentation, and regulatory compliance

• Manage vendor relationships to ensure effective regional payroll delivery

Process Improvement & Governance

• Define and standardize payroll operating procedures

• Identify and lead continuous improvement initiatives

• Drive optimization and process transformation projects aligned with Lean Six Sigma principles

• Monitor operational risks and implement mitigation strategies

Stakeholder & Service Management

• Build strong partnerships with internal stakeholders across the region

• Proactively resolve payroll-related issues and customer concerns

• Ensure adherence to administrative policies and local payroll regulations

People Leadership

• Manage, coach, and develop a team of payroll professionals

• Identify performance gaps and implement development plans

• Foster a high-performance, service-oriented culture

Qualifications 

• Bachelor's Degree holder (Business, HR, Finance, or related field)

• At least 10 years of progressive payroll operations experience

• Strong APAC multi-country payroll background

• Minimum 5 years of people management experience

• Experience ina  captive Shared Services Center (SSC) or Global Business Services (GBS) environment

• Background in process improvement initiatives with Lean Six Sigma mindset

• Strong communication and stakeholder management skills

Required Skills & Competencies

• Strong knowledge of payroll operations, controls, financial compliance, and regulations

• Experience leading payroll transformation, optimization, and standardization initiatives

• Strong leadership, planning, and decision-making capabilities

• Ability to operate in a fast-paced, deadline-driven regional environment

• HRIS experience required; Workday is a plus

• Proficient in Microsoft Office

• High level of integrity and ability to handle confidential information

• Strong customer service orientation and collaborative approach