Essential Job Functions:

• Customer expertise: what they are buying, pricing, payment terms, etc.
• Brand product knowledge
• Facilitate and improve communications amongst the team
• Management of vendor portals
• Manages customer requirements (Item Data Sheet, Product Specifications, Regulatory requirements, Test Reports and Packaging Markings approval)
• Works with the customer regarding order related subjects (Order quantity, ship dates, PO release etc)
• Initiate areas for process improvement and documentation
• Set-up accounts and maintain customer details and sales opportunities in OSC system
• Assist Business Manager with customer presentation needs
• Works with Business Manager and Program Manager to support program needs
• Manage programs with cross functional teams
• Handle direct from factory orders and communication with supply chain partners
• Run necessary business reports and provide sound analysis
• Review, understand and communicate vendor business and compliance requirements
• Helps with Oracle EBS pricelist upload, cross reference and data mass update
• Brand item setups and transitions
• Backup to Item management and order management (internal and external customer)
• Helps with researching charge backs and other errors/discrepancies (root cause analysis)
• Perform special tasks and assignments as needed