About the role

We are looking for a highly driven Operations Integrator who can lead teams, execute the company's business plan, and ensure that all departments are aligned toward achieving organizational goals. This role is ideal for someone with strong leadership, operational discipline, and a passion for driving results.

Key responsibilities

• Provide day-to-day leadership across teams
• Set expectations and ensure commitments are met
• Maintain high performance and accountability standards
• Drive implementation of quarterly and annual business goals
• Track milestones and ensure timely execution
• Align teams to strategic priorities
• Review and ensure performance across sales quota, collection/bank reconciliation, profitability, team satisfaction, and customer satisfaction
• Communicate and reinforce company values, strategy, and direction
• Ensure alignment between leadership and frontline teams
• Promote a culture of discipline, performance, and collaboration

Qualifications

• Strong leadership and team management experience
• Background in operations, business management, or a related function
• Excellent communication, coordination, and problem-solving skills
• Highly organized and results-oriented
• Comfortable with performance scorecards, KPIs, and operational tracking
• Ability to work in a fast-paced and structured environment

About the Role

The Senior Operations Manager is responsible for leading and overseeing daily business operations across multiple departments, ensuring operational efficiency, seamless coordination, and alignment with organizational goals.

This leadership position focuses on streamlining processes, improving operational performance, strengthening supply chain management, and ensuring effective collaboration across warehouse and logistics, sales, retail, purchasing, customer service, and administration.

The ideal candidate is a strategic leader with extensive experience in multi-channel operations, particularly in the construction materials, furnishing, finishing materials, or interior fit-out industries.

Key Responsibilities

Operations & Strategic Leadership

• Oversee and coordinate daily operations across multiple business departments.
• Translate business objectives and executive directives into actionable operational strategies.
• Collaborate with senior management to improve operational performance and support business growth.
• Ensure operational alignment, accountability, and effective communication across departments.

Supply Chain, Logistics & Distribution

• Manage end-to-end supply chain operations, including procurement coordination, warehousing, inventory control, and logistics.
• Ensure timely and efficient distribution and delivery of materials to clients, retail outlets, distributors, and project sites.
• Improve inventory management, resource utilization, and overall supply chain efficiency.
• Identify and resolve operational bottlenecks affecting service quality, delivery schedules, and profitability.

Process Improvement & Performance Management

• Develop, monitor, and evaluate operational KPIs, costs, productivity, and service performance.
• Implement process improvements to reduce operational expenses and improve business efficiency.
• Ensure compliance with established standard operating procedures (SOPs), quality standards, and company policies.
• Lead initiatives focused on cost optimization, operational excellence, and continuous improvement.

People Management & Compliance

• Lead, coach, and evaluate department managers and operational supervisors.
• Oversee manpower planning, workforce allocation, and operational resource management.
• Promote accountability, teamwork, and high performance across departments.
• Ensure compliance with workplace safety regulations and operational standards.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain Management, Business Administration, or a related field.
• At least 10 years of experience in operations management, including a minimum of 5 years in a senior managerial or executive-level role.
• Proven experience overseeing multiple departments, including supply chain, warehousing, logistics, distribution, and other business operations.
• Experience in the construction, furnishing, finishing materials, or interior fit-out industry, preferably handling B2B projects, wholesale, and retail operations.
• Strong knowledge of inventory management, warehouse operations, supply chain processes, and ERP or Warehouse Management Systems (WMS).
• Demonstrated ability to manage operational KPIs, optimize processes, control costs, and improve business performance.
• Excellent leadership, strategic planning, problem-solving, and stakeholder management skills.
• Experience collaborating and reporting directly to business owners, executives, or senior leadership.
• Master's degree or MBA is an advantage.

Why Consider This Opportunity?

Take on a strategic leadership role where you will oversee multiple business functions, lead operational improvements, and contribute directly to organizational growth and long-term business performance.

About the Role

We are looking for an experienced Operations Manager – Healthcare Account to lead a customer and patient support team for a global healthcare organization.

In this role, you will oversee the daily operations of the team, support and develop Team Leaders and Advisors, monitor performance, and make sure patients and customers receive a high level of service.

This opportunity is ideal for an experienced operations leader from a healthcare, BPO, contact center, or customer service environment who enjoys developing people, improving operations, and working with local and international stakeholders.

What You'll Do

• Lead the day-to-day operations of the healthcare customer service team.
• Manage and support Team Leaders and frontline team members.
• Ensure patients and customers receive accurate, timely, and professional support.
• Monitor team performance, service quality, productivity, and key performance targets.
• Coach and develop Team Leaders and team members to help them perform and grow.
• Conduct performance reviews and address performance concerns when needed.
• Support workforce planning, recruitment, onboarding, and training of new team members.
• Work closely with other teams and business leaders to improve service delivery and operational processes.
• Prepare regular performance and operations reports for senior management.
• Handle escalated patient or customer concerns and ensure they are resolved appropriately.
• Help improve employee engagement and retention within the team.
• Work with local and international stakeholders across different functions and time zones.
• Ensure the team follows company standards for quality, information security, data privacy, and patient confidentiality.
• Support other operational areas when required.

What We're Looking For

• At least 10 years of experience in client services or customer-focused operations, with experience supporting healthcare accounts or healthcare-related services.
• At least 5 years of management experience in a mid-to-senior leadership position.
• Experience managing customer service, contact center, BPO, or similar operations.
• Experience handling both inbound and outbound customer service teams.
• Strong experience leading Team Leaders and operational teams.
• Good understanding of contact center performance measures and service targets.
• Experience working with international or global stakeholders is highly preferred.
• Strong people management, coaching, and team development skills.
• Comfortable handling customer escalations, employee concerns, and challenging situations.
• Good analytical and problem-solving skills.
• Good working knowledge of Microsoft Excel and performance reporting.
• Excellent verbal and written English communication skills.
• Able to work effectively in a fast-paced environment and adjust to changing business priorities.

Why Join?

Take on a senior leadership role where you can develop high-performing teams, improve healthcare service operations, and make a meaningful impact on the experience of patients and customers.

If you have strong operations leadership experience and are ready for your next career move, we'd love to hear from you. Apply now!

Job Description: Operations Manager -

(Restaurant Group)

Location: Alabang, Muntinlupa City
Work Schedule: 6 days per week, Fully Onsite

Restaurant Operations Manager

The Restaurant Operations Manager is responsible for leading the day-to-day restaurant operations, with a strong focus on team leadership, service excellence, operational efficiency, and guest satisfaction. This is a highly visible, hands-on role that requires active leadership on the floor, coaching the team, and ensuring consistently high service standards.

Key Responsibilities

Daily Operations: 

Oversee daily Front of House (FOH) operations, including opening and closing procedures, staffing, reservations, table assignments, service flow, cleanliness, supplies, equipment, and overall restaurant readiness.

Team Leadership & Development: 

Recruit, onboard, train, schedule, supervise, and develop FOH staff. Set clear expectations, provide regular coaching and feedback, conduct performance evaluations, and build a professional, motivated, guest-focused team.

Guest Experience: 

Maintain high standards of hospitality, service, presentation, cleanliness, and professionalism. Engage with guests, build relationships with regular and VIP customers, and resolve complaints or service issues promptly and professionally.

Service Standards & Quality Control: 

Ensure consistent execution of service standards, sequence of service, product presentation, table maintenance, and guest engagement. Conduct regular inspections and address service gaps immediately.

Events & Catering: 

Plan and oversee FOH operations for events, private functions, special occasions, private dining, and outside catering, including staffing, set-up, service execution, guest flow, breakdown, and coordination with the kitchen, bar, and other teams.

Training & Product Knowledge: 

Ensure employees are knowledgeable about food and beverage offerings, ingredients, allergens, preparation methods, promotions, and pairings. Conduct regular menu, beverage, service, and upselling training.

Sales & Revenue: 

Support initiatives that increase sales, average guest spending, repeat business, and overall revenue. Coach staff on professional suggestive selling and monitor sales performance.

Inventory & Supplies: 

Monitor FOH and beverage inventory, operating supplies, and equipment. Maintain appropriate stock levels and minimize waste, breakage, loss, and shortages.

Safety & Compliance: 

Ensure compliance with health, sanitation, food safety, fire safety, workplace safety, company policies, grooming standards, and operating procedures.

Communication & Coordination: 

Maintain effective communication between FOH, kitchen, bar, events, sales, marketing, and management teams. Ensure operational updates, events, promotions, and guest requirements are properly communicated and executed.

Reporting & Accountability: 

Ensure timely and accurate completion of operational reports, checklists, records, inventory, and other required documentation. Follow through on assigned responsibilities and escalate significant issues appropriately.

Additional Support: 

Support other branches, departments, events, and company initiatives as required and perform other reasonable duties assigned by management.

Overall Expectations

The successful candidate will be a hands-on, floor-focused leader who leads by example, actively manages service, develops employees, identifies and resolves operational issues, and promotes a culture of genuine hospitality, teamwork, accountability, and continuous improvement.

OR COORDINATOR

HYBRID

TFC - BGC

Job Summary:

The OR Coordinator is responsible for the collection, listing, review, reconciliation, and archiving of Official Receipts (ORs). The role ensures that OR submissions are complete and that documents are valid according to company policies, taxation laws, and US GAAP standards. The Coordinator will also prepare reconciliation files, send reminders to vendors for outstanding receipts, and prepare documents for audits.

Key Responsibilities:

1. Collection and Listing of Official Receipts:

o Collect and list all Official Receipts (ORs) received.

o Ensure that OR submissions are complete and accurate.

2. Review and Validation:

o Review ORs for accuracy and compliance with company policies, taxation laws, and US GAAP standards.

o Validate the authenticity and completeness of each OR.

3. Reconciliation:

o Prepare reconciliation files for ORs received compared to payment data.

o Identify and resolve any discrepancies in OR and payment records.

4. Archiving:

o Archive ORs in an organized and secure manner.

o Maintain accurate and up-to-date records of all ORs.

5. Vendor Follow-Up:

o Send regular reminders to vendors for outstanding ORs using macro tools.

o Follow up with vendors to ensure timely submission of ORs.

6. Audit Preparation:

o Prepare documents and files required for internal and external audits.

o Ensure that all records are readily available and comply with audit requirements.

Qualifications:

Education:

o Graduated with a university degree in a related discipline and a recognized professional accounting profession.

Experience:

o Experience with OR management and reconciliation preferred.

Skills:

o Thorough understanding of Philippines Accounting and Taxation Standards and Practices.

o Proficiency in Microsoft Office, particularly Excel.

o Sound knowledge of SAP design and functionalities; familiarity with a computerized environment is required.

o Excellent communication skills and fluency in English.

o Strong analytical and problem-solving skills.

o Effective organizational and time management skills.

About the role

Sales Development Representative (SDR) for outbound lead generation. You run a repeatable, high-volume outbound machine that produces qualified meetings every week. The sequence design, sending infrastructure, and QA framework are already built and maintained by the commercial/RevOps lead. Your job is to execute at volume, every day, and hit the number.

Key responsibilities

• Cold calling: 50–70 dials a day into media and publishing, staffing and recruitment, and mid-market SaaS segments. Target buyers are CROs, VPs of Sales, Heads of Commercial, and RevOps Directors.
• Sequence execution: Run pre-built cadences per segment (day 1 email, day 3 social touch, day 5 proof point, day 8 call and voicemail, day 12 asset, day 18 breakup). Identify underperforming elements and bring data-driven feedback.
• Email at volume: Send 1,000+ emails daily through multi-mailbox, multi-domain setup in Instantly or Smartlead. Verify every address before send, monitor bounce rates, and flag issues immediately. Maintain bounce rate under 2%.
• LinkedIn outreach: Comment on target posts, view profiles, send connection requests (blank by default), and send 2–3 sentence DMs after acceptance focused on their pain, not features.
• Personalisation: Research and include one real, verifiable detail from the last 90 days on every first touch.
• List hygiene: Weekly review of customers, live pipeline, do-not-contact lists, unsubscribes, and 90-day recycle rule using the provided suppression process.
• Hot lane: Call anyone requesting a data asset within 15 minutes during business hours. Speed is measured and non-negotiable.
• Booking and handoff: Move positive responses into closers' calendars, tagged by source and variant. Booked means calendar-accepted, right title, target account.
• Weekly reporting: Track dials, connects, sends, delivered, positive reply rate, meetings booked, meetings held, and bounce rate. Results roll into team scoreboard reviewed every Monday.
• QA gate: For three small, tight-knit buyer segments, sendables and call lists go past the commercial lead before shipping. Once track record is built, move to independent running of the high-volume fourth segment.

About you

• You have cold called at volume into UK, EU, or US B2B and can tell your connect-to-meeting rate without checking.
• Spoken English that is clear and easy to follow for UK, US, and EU buyers on the phone. Phone clarity and pace are essential.
• Native or near-native written English (British English for UK/EU-facing copy). You will work inside strict tone guidelines and banned phrases.
• Experience running multi-touch sequences (email, social, phone) day to day. You don't need to have architected one, but you need to understand why each touch exists.
• Comfortable working inside high-volume email tooling (Instantly or Smartlead) and know what healthy deliverability looks like day to day.
• GDPR-aware. UK and EU prospects require opt-out handling and data provenance awareness in your daily work.
• Comfortable working inside a scoreboard you cannot hide from.
• Nice to have: Track record in tech-sector outbound with strong, consistent dialer performance and disciplined, activity-driven approach to booking. Sports, sponsorship, or media exposure. Experience with Clay or HubSpot.

About the business

We are a B2B data intelligence platform. We sell signals — which companies are hiring, spending, moving people, warming up as buyers — to commercial teams tired of reacting to what is already public. Customers include large media and agency groups. We're building outbound in-house rather than paying an agency.

About the Role

We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.

You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.

Key Responsibilities

• Support patients throughout their healthcare journey by providing timely and accurate administrative support

• Input, update, and maintain patient referral data across internal systems with high accuracy

• Book and manage patient appointments in line with service-level agreements and best-practice standards

• Communicate professionally with patients, referrers, and internal teams via phone and email

• Handle patient inquiries with empathy and ensure first-time resolution whenever possible

• Escalate issues appropriately to ensure continuity of care and service quality

• Ensure strict compliance with data protection, confidentiality, and quality assurance standards

• Maintain accurate, up-to-date patient records across multiple platforms

Qualifications & Experience

• At least 2 years of BPO experience supporting international clients or accounts

• Background in customer service, healthcare support, data processing, or administrative roles

• Experience handling high-volume transactions and working across multiple systems

• Strong verbal and written English communication skills

• close attention to detail with the ability to work accurately under pressure

• Proficiency in Microsoft Office applications, particularly Excel

Ideal Traits

• Patient-focused, empathetic, and service-oriented

• Confident and professional when handling sensitive or emotional situations

• Organized, reliable, and able to multitask effectively

• Open to feedback and committed to continuous improvement

• Flexible to work shifting schedules as required

Why Join Us?

• Be part of a purpose-driven healthcare support environment

• Make a meaningful impact on patient experience and outcomes

• Work in a collaborative, structured, and supportive team

• Opportunities for skills development and long-term career growth

About the Role

Location: BGC, Taguig City
Work Schedule: Midshift, with flexibility to align with UK working hours

The Patient Care Advisor helps patients access healthcare services by managing appointment bookings, answering telephone inquiries, and coordinating follow-ups. Supporting an international healthcare provider, you will help make each stage of the patient journey clear, organized, and reassuring—from the first referral through to the final report.

Key Responsibilities

• Handle inbound calls from patients who need to book or amend appointments.
• Answer patient inquiries over the phone, providing clear information and helpful support.
• Conduct telephone triage consultations to establish risk scores and eligibility for further assessment, following established procedures.
• Contact patients who need follow-up appointments and arrange bookings within recommended UK National Health Service (NHS) guidelines.
• Escalate patient concerns and other issues to the appropriate team promptly.
• Maintain accurate and updated patient information in internal systems to support reporting.
• Follow quality assurance procedures to meet required service and national standards.
• Build effective working relationships with colleagues and key stakeholders to support a smooth patient experience.

What You'll Bring

• At least two years of BPO experience is an advantage.
• Clear communication skills and a respectful, patient-focused approach.
• Strong organizational skills, attention to detail, and a commitment to punctuality.
• The ability to stay calm, focused, and professional in a fast-paced environment.
• Sound judgment, initiative, and a proactive approach to resolving concerns.
• A collaborative attitude and openness to feedback and different perspectives.
• Flexibility to work midshift and adjust working hours to align with UK operations.
• Integrity, accountability, and a commitment to high-quality service.
• A willingness to share ideas and continuously improve the way patients are supported.

Make a difference through every conversation by helping patients access the care and support they need.

Role Overview

• Position Title: Payroll & Benefits Specialist
• Duration: 6 months (Contract / Project-Based)
• Work Location: BGC, Taguig City
• Primary Objective: To partner with and directly support our Local HR Payroll & Benefits Officer in processing high-volume, bi-monthly Philippine local payroll using advanced MS Excel models with zero room for error.

Job Summary

We are seeking an operational, highly disciplined Payroll & Financial Data Analyst for an immediate 6 month engagement at our office in Bonifacio Global City (BGC), Taguig. The ideal candidate must combine exceptional MS Excel processing capabilities with practical, hands-on experience in Philippine local payroll operations.

Above all, this candidate must demonstrate unwavering focus, high procedural discipline, and a proven ability to follow complex operational instructions to the letter. Because payroll directly impacts employee compensation, they must execute step-by-step processing workflows and correctly apply DOLE statutory rates with 100% computational accuracy under tight bi-monthly cutoff deadlines.

Key Responsibilities

• High-Volume Data Processing & Input (MS Excel):
• Rapidly collect, normalize, and input raw operational data (timecard logs, overtime sheets, on-call hours, and Sick/Vacation leave filings) into master Excel working papers.
• Perform end-to-end bi-monthly salary calculations (1st and 2nd pay period cutoffs) with strict precision, following established calculation protocols step-by-step.
• Philippine Statutory, Tax & DOLE Premium Calculations:
• Calculate and review employee and employer statutory contributions in compliance with current SSS, PhilHealth, and Pag-IBIG rules.
• Compute monthly withholding taxes on compensation based on current BIR Tax Tables, including proper application of taxable vs. non-taxable income (e.g., De Minimis allowances, 13th-month threshold).
• Apply DOLE Premium Rates & Multipliers according to law and company policy.Instruction Following, Quality Control & Audit.
• Strictly adhere to standard operating guidelines and Mich's payroll processing workflows without skipping verification steps.
• Build and maintain conditional checks, validation rules, and error flags in Excel to catch data discrepancies (e.g., missing time-ins, duplicate entries, negative net pay).
• Perform thorough pre-payroll and post-payroll self-audits prior to submitting work for final approval.
• Workbook Optimization:
• Assist in standardizing, locking, and structuring Excel master templates to streamline data entry, automate cross-referencing (XLOOKUP, SUMIFS), and reduce manual processing friction for future cycles.

Required Skills & Qualifications

• Procedural Discipline & Focus (Must-Have):
• Proven track record of high focus and meticulous attention to detail when working with numbers under repetitive or high-volume conditions.
• Demonstrated ability to follow detailed instructions, SOPs, and DOLE/company calculation logic precisely without making assumptions or unauthorized alterations.

• Technical MS Excel Expertise (Must-Have):
• Advanced mastery of Excel formulas and functions (XLOOKUP, INDEX-MATCH, nested IFs, SUMIFS, dynamic arrays).
• Proficiency in Power Query and Pivot Tables for fast data cleaning, merging, and ingestion.
• Rapid, error-free numerical data entry skills.

• Practical PH Local Payroll Experience (Must-Have):
• At least 2+ years of hands-on experience preparing or auditing Philippine local payroll.
• Deep practical knowledge of BIR tax rules (Form 1601-C calculations), SSS/PhilHealth/Pag-IBIG tables, and DOLE labor standards regarding variable pay components.

• Soft Skills & Work Style:
• Strict adherence to the Data Privacy Act (DPA) when handling sensitive employee pay and personal data.
• Structured, methodical mindset ("measure twice, cut once" execution).
• High composure and reliability under uncompromising pay-period deadlines.