About the Role

We are looking for a driven and people-oriented Team Lead to oversee day-to-day operations and lead a team in delivering high-quality service. This role is responsible for ensuring team performance meets KPIs, coaching team members, and maintaining operational efficiency. The ideal candidate has strong experience in a BPO/shared services environment and a passion for developing people.

Key Responsibilities

Operations Management

• Supervise daily team activities to ensure SLA and KPI targets are met
• Monitor performance metrics such as AHT, CSAT, FCR, Quality, and Productivity
• Ensure adherence to schedules, attendance, and operational processes
• Handle escalations and resolve customer or process-related issues

People Management

• Coach, mentor, and develop team members through regular feedback and 1:1 sessions
• Conduct performance reviews and create action plans for improvement
• Drive employee engagement and maintain a positive team culture
• Manage attrition and attendance within acceptable targets

Performance & Reporting

• Track and analyze team performance data and prepare reports
• Identify performance gaps and implement corrective actions
• Collaborate with QA and Training teams to improve overall performance

Client & Stakeholder Coordination

• Support operations managers in client communications and reporting
• Ensure team alignment with client expectations and business goals
• Participate in business reviews and calibration sessions

Process Improvement

• Identify opportunities for process improvements and efficiency
• Support implementation of new tools, workflows, and best practices
• Promote continuous improvement within the team

Qualifications

• Bachelor's degree preferred
• 2–5+ years of experience in BPO, customer service, or shared services
• At least 1–2 years of experience in a supervisory or Team Lead role
• Strong understanding of contact center metrics and operations
• Experience handling voice, non-voice, or back-office accounts

Skills & Competencies

• Strong leadership and coaching skills
• Excellent communication and interpersonal abilities
• Analytical and data-driven mindset
• Problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment
• Strong time management and organizational skills

Benefits

• HMO coverage (with dependents upon regularization)
• Life and accident insurance
• Competitive salary with performance incentives
• Paid leaves and holiday pay
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Career growth opportunities

Why Join Us

• Opportunity to lead and develop a high-performing team
• Exposure to global clients and diverse accounts
• Structured career growth into Operations Manager roles
• Supportive and performance-driven work environment

We are looking for a Technical Designer with strong CAD and product documentation experience to support the development of hardgoods and home products. This role is responsible for creating accurate technical drawings, 3D models, renderings, and production-ready documentation while collaborating with a global design team.

Key Responsibilities

• Create and update 2D CAD drawings, 3D models, blueprints, dimensional layouts, exploded views, and assembly drawings
• Develop and maintain technical documentation, product specification sheets, and tech/spec kits
• Produce high-quality renderings and prepare factory-ready drawing packages
• Maintain drawing revisions, version control, and organized technical documentation
• Support product development by identifying opportunities to improve manufacturability, construction, and assembly while maintaining approved design intent
• Collaborate with cross-functional teams to ensure technical drawings and documentation are accurate and production-ready

.

Qualifications

• At least 3 years of experience in technical drafting, CAD development, product design support, industrial design support, or furniture/home product development
• Proficiency in SolidWorks is required
• Experience with 3ds Max, KeyShot, Adobe Creative Suite, Adobe Acrobat Pro, and Bambu Studio is an advantage
• Strong understanding of technical drawings, blueprints, 3D modeling, product specifications, and manufacturing documentation
• Knowledge of furniture, consumer products, home goods, or hardgoods manufacturing is highly preferred
• Excellent attention to detail, organizational skills, and the ability to manage multiple projects
• Portfolio or work samples demonstrating relevant CAD and technical drafting experience are required

Preferred Background

We welcome candidates with experience in

• Furniture Design
• Home & Living Products
• Consumer Goods
• Industrial Design
• Product Development
• Manufacturing

About the Role

The Technical Planning Head is responsible for overseeing architectural design, planning coordination, and project implementation to ensure that project requirements are met efficiently and effectively.

This role involves working closely with design consultants, construction teams, and internal departments to ensure architectural plans are well-executed, cost-efficient, and aligned with project objectives.

Key Responsibilities

• Lead architectural design and planning coordination with external design consultants.
• Coordinate with construction teams to support the smooth implementation of project plans.
• Review and evaluate architectural plans to identify opportunities for value engineering, resolve design conflicts, and ensure clash-free implementation.
• Manage consultant budgets, contracts, and related project requirements.
• Collaborate with Business Development, Sales, Marketing, Permitting, and Operations teams to align project plans with business objectives.
• Maintain accurate documentation and tracking of design decisions, revisions, approvals, and project deliverables.
• Stay updated on emerging architectural design technologies, tools, and industry practices.

Qualifications

• Bachelor's degree in Architecture.
• Must be a Licensed Architect.
• At least 5 years of relevant experience in architectural design, interior design, planning coordination, and project implementation.
• Proficient in AutoCAD, SketchUp, and Microsoft Office applications.
• Strong interpersonal, communication, coordination, and management skills.
• Ability to review technical plans and coordinate effectively with consultants, construction teams, and internal stakeholders.
• Knowledge or experience in Building Information Modeling (BIM) is an advantage.

Ready to Take the Next Step?

If you're a Licensed Architect with a passion for architectural planning, technical design, and project implementation, we'd love to hear from you.

Apply now and explore an opportunity to take your architectural career to the next level in Cebu City.

Technical Provisioning Specialist L1

Location: Makati City, Philippines
Work Setup: Full Onsite
Shift: Night Shift
Employment Level: L1 / Individual Contributor

Job Summary

The Technical Provisioning Specialist L1 is responsible for ensuring accurate and timely order fulfillment across the Marketplace. The role monitors automated orders, investigates known API and workflow errors, performs approved manual provisioning activities, and coordinates with partners, vendors, and internal stakeholders to resolve provisioning-related concerns.

The position also supports troubleshooting, documentation, data validation, process improvement, and knowledge management while building expertise across Marketplace systems, vendor portals, provisioning workflows, and support tools. 

Key Responsibilities

• Monitor automated orders and investigate known API, provisioning, and workflow errors.
• Coordinate with vendors and internal stakeholders to complete order placement, corrections, or required adjustments.
• Provide partners and internal stakeholders with timely updates regarding order delays, next steps, and expected resolution timelines.
• Follow established processes to manually provision approved products and services when required.
• Develop working knowledge of Marketplace functionality, provisioning workflows, vendor portals, and internal support tools.
• Progress toward subject matter expertise and escalation readiness across supported provisioning processes.
• Document newly identified errors, resolutions, and repeatable troubleshooting procedures in the appropriate knowledge-management system.
• Isolate and reproduce provisioning defects and gather relevant technical evidence before escalation.
• Escalate identified issues to the appropriate technical or operational teams.
• Perform approved production-level API validation when required.
• Support bulk-order corrections, data-validation activities, and other provisioning-related projects.
• Assist in onboarding new team members by demonstrating established processes and sharing approved resources.
• Serve as an initial point of contact for routine provisioning and process-related questions.
• Follow documented procedures and escalation paths to maintain accuracy, quality, and service standards.
• Contribute to continuous improvement initiatives involving provisioning workflows and operational processes.

Qualifications

• Experience in one or more of the following areas:
  • Technical Support
  • SaaS or Cloud Support
  • Service Delivery
  • Provisioning
  • Order Management
  • Technical Operations
  • Customer Support or Customer Service
• Equivalent transferable experience may also be considered.
• Strong structured problem-solving and troubleshooting skills.
• Ability to follow documented procedures and investigate operational or technical errors.
• Ability to interpret available data and determine when escalation is required.
• Strong attention to detail and accuracy.
• Ability to communicate professionally with partners, vendors, and internal stakeholders through email, chat, phone, or case-management tools.
• Ability to learn new systems, platforms, tools, and processes quickly.
• Ability to manage changing priorities and work accurately in a high-volume environment.
• Strong interpersonal skills and ability to build positive working relationships with customers and colleagues.

Preferred Technical Exposure

Experience or familiarity with any of the following is an advantage:

• SaaS or cloud platforms
• Provisioning workflows
• Automated order processing
• API-related troubleshooting
• Vendor portals
• Marketplace systems
• Case-management or ticketing systems
• Data validation
• Technical documentation
• Knowledge-management systems
• Issue escalation procedures
• Partner or vendor coordination

Education and Certifications

• Relevant tertiary education, industry certification, or equivalent practical experience is preferred.
• A college degree is not strictly required where the candidate has relevant practical experience and demonstrates the required competencies. Job Description - Provisioning

Core Competencies

• Technical troubleshooting
• Structured problem solving
• Provisioning and order fulfillment
• Attention to detail
• Process adherence
• Data accuracy
• Stakeholder communication
• Vendor coordination
• Documentation
• Time management
• Adaptability
• Prioritization
• Customer and partner orientation
• Continuous learning
• Team collaboration

Work Environment

This role operates in a professional office environment and routinely uses computers, collaboration tools, case-management systems, vendor portals, Marketplace platforms, and other standard business technology.

The employee is expected to work fully onsite in Makati City and must be amenable to a night-shift schedule.

About the Opportunity

We are seeking an experienced Technical Sales Specialist with a strong background in automotive mechanics to support sales growth through technical expertise and customer-focused solutions. This role is ideal for a seasoned auto mechanic who can confidently translate hands-on technical knowledge into consultative sales, client engagement, and business development.

The position combines technical leadership, sales execution, and field support, working closely with customers across multiple locations.

Work Location

• Base Assignment: Valenzuela or Cubao

Key Responsibilities

Sales & Client Engagement

• Identify and develop new sales opportunities within assigned territories.
• Build and maintain strong relationships with clients, workshops, fleet operators, and key accounts.
• Meet and exceed assigned sales targets, with commission opportunities tied to performance.

Technical Consultation & Support

• Provide expert technical advice related to vehicle repairs, electrical systems, air-conditioning, trucks, and automotive diagnostics.
• Conduct product demonstrations, technical briefings, and solution presentations to customers.
• Recommend appropriate products or services based on customer requirements and operational needs.

Leadership & Knowledge Sharing

• Apply supervisory or training experience to support customer education and internal knowledge transfer.
• Assist in training customers, junior staff, or sales teams on technical applications and best practices.
• Act as a technical authority during customer discussions and problem resolution.

Proposal & Coordination

• Prepare technical inputs for quotations, proposals, and service recommendations.
• Coordinate with internal teams to ensure smooth execution from sales to service delivery.
• Provide after-sales technical support to ensure customer satisfaction and retention.

Qualifications & Experience

Technical Background:

• Specialization in auto mechanics, including:
• Vehicle and truck repairs
• Electrical systems
• Automotive air-conditioning

Experience Requirements:

• Minimum 10 years of mechanical experience
• At least 2 years in a supervisory, managerial, or trainer role

Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.

Sales-oriented mindset with the ability to influence purchasing decisions through expertise.

Why Join Us

• Leverage deep technical expertise in a customer-facing, revenue-generating role
• Commission-based earning potential on top of a fixed salary
• Exposure to multiple sites and diverse client environments
• Opportunity to transition from purely technical work into a strategic sales career

About the Role

We are looking for an experienced Rewards & Operations Head to lead the strategy and management of Total Rewards and HR operations across multiple markets, including the Philippines and Export Far East.

This role oversees compensation and benefits, payroll, employee lifecycle processes, facilities, and vendor management while ensuring compliance with local regulations and internal policies. The position also supports mobility and expatriate programs, drives operational efficiency, and leads a small team in delivering high-quality HR services aligned with organizational goals.

This opportunity is ideal for an experienced HR leader who combines strong Total Rewards expertise with hands-on HR operations experience and the ability to work effectively across multiple markets and stakeholder groups.

Key Responsibilities

• Lead the development and implementation of Total Rewards programs, practices, and policies, including the annual Compensation Cycle and regular Job Evaluations.
• Lead the coordination and management of compensation, benefits, and pension programs in response to legislative changes and communication requirements.
• Contribute to the development of HR strategies aligned with broader business priorities.
• Oversee quantitative and qualitative analyses of current and proposed Total Rewards programs, including what-if scenarios and costing models that illustrate financial impact and support management and executive decision-making.
• Oversee payroll operations, ensuring accurate and timely reporting, regulatory compliance, and effective vendor management.
• Monitor legislative changes and assess their impact on programs across each geography in scope, particularly in relation to payroll processing and compliance.
• Collaborate with leaders and business partners to recommend changes to existing programs, policies, and procedures, ensuring they remain market-competitive, internally equitable, and cost-effective.
• Partner with regional and global Centers of Excellence on projects and initiatives, ensuring successful implementation across in-scope markets.
• Track, calculate, and/or process Total Rewards-related programs.
• Lead programs and projects that contribute to creating a positive and high-performing workplace.
• Liaise with internal stakeholders and external partners, including consultants, insurance companies, and government agencies, to gather information, monitor market trends, resolve issues, and address unique or precedent-setting concerns.
• Research best practices and manage the development and maintenance of related policies, guidelines, and procedures.
• Identify and research process improvement opportunities to strengthen compliance and equity in system setup.
• Lead HR audits.

Qualifications and Experience

• Degree in Business Administration, Management, Behavioral Sciences, Psychology, or a related field preferred.
• At least 8 years of relevant experience in a similar capacity within Total Rewards and HR Operations.
• In-depth technical and legislative knowledge of Compensation and Benefits plans and programs.
• Strong experience in Total Rewards program design and delivery.
• Experience handling payroll and/or benefits administration.
• In-depth understanding of payroll regulations, tax laws, and employment standards across multiple Asian countries preferred.
• Multi-country experience or exposure, with strong cultural sensitivity.
• Experience in Project and Change Management.
• Exposure to Facilities and Vendor Management in the Philippines.
• Knowledge of broader HR disciplines, including Recruitment, Training, Performance Management, and Development Management.
• Experience working with Senior Management and delivering presentations to large groups.

Key Skills and Competencies

• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong relationship-building and stakeholder management skills across all organizational levels.
• Ability to operate effectively with senior leaders while remaining hands-on with operational responsibilities.
• Demonstrated ability to build effective teams and drive results.
• Strong organizational planning and prioritization skills.
• Flexibility and ability to adapt to changing business needs.
• Ability to contribute effectively to cross-functional initiatives and represent HR professionally.
• Strong service-delivery and customer-service orientation.
• Ability to cultivate innovation and continuously improve HR processes.

Why Join This Opportunity?

This role offers the opportunity to lead high-impact Total Rewards and HR operations initiatives across multiple markets, collaborate with regional and global stakeholders, and influence programs that support employee experience, operational excellence, and business performance.

If you are an experienced HR leader with strong expertise in Total Rewards, payroll, compliance, and multi-country HR operations, we encourage you to apply.

Job Summary

The Trade Marketing Driver plays a critical role in supporting on-ground marketing success. This position is responsible for the safe, timely, and efficient transportation of trade marketing materials, equipment, and team members for store activations, consumer events, and field activities. Beyond driving, the role provides logistical and operational support, ensures vehicle readiness, and helps keep field operations running smoothly.

Key Responsibilities

• Safely operate the company vehicle to transport trade marketing materials, equipment, and team members to various field activities and events

• Assist with the loading, unloading, and proper handling of marketing materials and equipment

• Maintain the cleanliness, safety, and roadworthiness of the assigned vehicle at all times

• Coordinate and monitor routine vehicle maintenance, registrations, and basic documentation

• Keep accurate records related to vehicle usage, fuel, and maintenance

• Perform administrative, logistical, and operational errands as needed by the Trade Marketing or Sales team

• Strictly comply with traffic laws, safety standards, and company policies

• Support additional tasks related to trade marketing operations as assigned

Qualifications

• At least a high school graduate

• Minimum of 2 years professional driving experience, preferably supporting sales, field, or trade marketing operations

• Familiar with South Luzon routes and comfortable with frequent field travel

• Physically fit and capable of handling manual tasks related to loading and unloading

• Reliable, punctual, and trustworthy with a strong sense of responsibility

• Flexible, service-oriented, and highly safety-conscious

• Willing to render extended or flexible working hours when required

Why Join This Role?

• Be part of dynamic on-ground marketing and activation campaigns

• Stable role with hands-on involvement in field operations

• Opportunity to work closely with Sales and Trade Marketing teams

About the Role

We are looking for a Trade Sales Manager to drive growth in trade finance and transaction banking by acquiring new clients, expanding existing relationships, and offering practical trade solutions that support business needs.

This role is ideal for a banking professional with experience in trade finance, corporate banking, commercial banking, client acquisition, and relationship management. You will work closely with relationship managers and internal stakeholders to identify opportunities, grow revenue, and support clients with tailored financial solutions.

Key Responsibilities

• Drive revenue growth by developing new business opportunities and expanding existing client relationships.
• Create and execute business development strategies to acquire new clients and strengthen market presence.
• Manage the sales pipeline through structured sales activities, client follow-ups, and account planning.
• Identify opportunities within assigned accounts to improve profitability and increase product usage.
• Recommend suitable trade finance and transaction banking solutions based on client needs.
• Work closely with Relationship Managers and internal business teams to support client acquisition and portfolio growth.
• Maintain strong knowledge of the local commercial banking market, competitor activities, and client requirements.
• Ensure business activities follow internal policies, control standards, and regulatory requirements.
• Support timely resolution of audit, compliance, operational risk, and regulatory matters when needed.
• Proactively identify, assess, and escalate operational risks related to trade finance transactions and client activities.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Accounting, or any related field.
• Experience in trade finance, corporate banking, commercial banking, transaction banking, or relationship management.
• Strong understanding of trade finance products and end-to-end trade processes.
• Knowledge of credit, risk management, and client portfolio management.
• Experience in client acquisition, business development, and revenue generation.
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with BSP regulations and international trade practices is an advantage.
• Sales-driven, client-focused, and comfortable managing both new and existing accounts.

Position: Transport Coordinator

Job Description:

Monitor and coordinate daily transport operations

Ensure timely dispatch and arrival of company vehicles

Communicate with drivers and address route concerns

Prepare and submit daily transport reports

Coordinate with stakeholders for transport needs

Perform administrative tasks related to transport scheduling and documentation

Work Schedule:

Onsite

Monday to Saturday | 8:00 AM - 5:00 PM (subject to change depending on the business needs)

About the Company

Retail and Property Leasing company

A Transport Manager for a retail and property leasing company responsible for overseeing transportation of goods and services within the company.

Location: Quezon City (M-F)

Responsibilities

• Deals with LTFRB is the Land Transportation Franchising and Regulatory Board in the Philippines
• Planning and coordinating transportation routes to ensure timely delivery and cost efficiency.
• Managing the transportation fleet and ensuring compliance with safety regulations.
• Negotiating contracts with carriers and suppliers to optimize transportation costs.
• Monitoring transportation costs and budgets to maintain financial efficiency.
• Ensuring compliance with transportation regulations and safety requirements to protect both the company and its customers.
• Supervising drivers, dispatchers, and logistics staff to ensure smooth operations and high-quality service.
• Handling issues such as delays, damages, or customer complaints to maintain customer satisfaction and company reputation.
• Transport managers play a crucial role in the retail industry by ensuring that all transportation operations run smoothly and efficiently, contributing to the overall success of the company.