About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

Job Summary:

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support. You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.

Key Responsibilities:

• Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
• Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
• Provide accurate and timely information to customers, maintaining the highest standards of service.
• Document and update customer records and databases in accordance with system requirements and prescribed formats.
• Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
• Follow up with customers to ensure satisfaction and maintain optimal service levels.
• Understand and utilize all relevant systems, programs, and procedures effectively.
• Communicate with customers to resolve account-related questions or concerns.
• Escalate unresolved issues or complaints to the appropriate channels or management.
• Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
• Ensure compliance with all applicable federal and local laws, regulations, and company policies.
• Provide feedback to management regarding potential issues or areas for improvement.
• Recommend process enhancements to improve customer experience and operational efficiency.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in using computer systems and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Prior experience in customer service, telesales, or technical support is an advantage.

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Leadership programs
• Paid training and tuition reimbursement
• Employee assistance program

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

About the Role

We are looking for a Customer Service Representative to join a fast-growing customer support team. This role is ideal for individuals who enjoy helping customers, solving concerns, and delivering a positive service experience through professional and timely communication.

As a Customer Service Representative, you will handle customer inquiries, provide accurate information, resolve concerns, and ensure each interaction is handled with care, patience, and professionalism.

Key Responsibilities

• Handle customer inquiries through voice, email, chat, or other communication channels.
• Provide accurate information and support regarding products, services, accounts, or transactions.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Document customer interactions, updates, and resolutions accurately in the system.
• Follow company procedures, account guidelines, and quality standards.
• Escalate complex or unresolved issues to the appropriate team when needed.
• Meet service level, productivity, quality, and customer satisfaction targets.
• Maintain professionalism, empathy, and confidentiality in all customer interactions.

Qualifications

• At least Senior High School graduate, college undergraduate, or college graduate.
• With or without BPO/customer service experience, depending on account requirements.
• Good to excellent English communication skills.
• Strong customer service mindset with patience, empathy, and problem-solving skills.
• Comfortable using computers, customer service tools, and multiple systems.
• Willing to work on shifting schedules, weekends, holidays, or night shift if required.
• Must be amenable to the assigned work setup: onsite, hybrid, or work from home.
• Applicants with experience in customer service, healthcare, financial, travel, retail, or technical support accounts are encouraged to apply.

What We Offer

• Competitive salary package
• Paid training and career development opportunities
• Supportive team environment
• Performance incentives or account-based bonuses, where applicable
• Opportunity to grow within a customer-focused organization

Job Overview

The Delivery Helper assists the driver with daily deliveries by loading and unloading items, ensuring correct deliveries, and keeping the vehicle clean and organized. This role helps make sure deliveries are completed safely, on time, and in line with company rules.

Job Responsibilities

• Assist in loading and unloading products onto and from the delivery truck
• Organize and secure cargo to prevent damage during transit
• Accompany the driver on delivery routes and assist with navigation as needed
• Ensure correct items are delivered to the appropriate locations
• Collect signatures and assist with basic delivery documentation
• Maintain the cleanliness and orderliness of the vehicle and cargo area
• Follow all safety procedures and company guidelines at all times

Qualifications

• At least a high school graduate
• Physically fit and able to lift and carry delivery items
• Willing to work on a 6-day work schedule
• Responsible, reliable, and safety-conscious
• Able to follow instructions and work well with a driver or team

Work Schedule

• 6-day work week; 8 hours per day
• Monday to Saturday: 7:00 AM – 4:00 PM or  8:00 AM – 5:00 PM
• Schedule may change based on business needs

The Digital Creative & Multimedia Designer plays a key role in creating visually compelling, brand-aligned content across digital and traditional platforms. This role blends creativity, design expertise, and technical skills to support marketing campaigns, internal communications, and client-facing materials.

If you enjoy turning ideas into eye-catching visuals, collaborating with cross-functional teams, and working in a fast-paced hybrid setup, this role is for you.

Key Responsibilities

Creative Design & Production

• Conceptualize, design, and produce multimedia assets including graphics, animations, videos, and interactive content
• Ensure all creative outputs align with brand guidelines and project objectives
• Design visuals for presentations, digital ads, email campaigns, websites, and event collateral

Video & Motion Graphics

• Edit short-form and long-form videos for promotional and educational use
• Create motion graphics and animated explainers to enhance storytelling
• Support video shoots through storyboarding, creative direction, and post-production

Collaboration & Execution

• Work closely with marketing, communications, and digital teams to translate briefs into impactful visuals
• Participate in brainstorming sessions and contribute creative ideas that strengthen brand engagement
• Manage multiple design projects while meeting deadlines in a hybrid (office + remote) setup

Brand Consistency & Innovation

• Maintain consistency in tone, color, imagery, and typography across all platforms
• Stay updated on design trends, emerging platforms, and creative tools to continuously improve output quality

Qualifications

• Bachelors degree in Multimedia Arts, Graphic Design, Visual Communication, or any creative field that taught you how to turn ideas into eye candy
• 2–3 years of experience in multimedia design (bonus points if youve worked in a marketing team with tight deadlines and fast feedback loops)
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) — basically your daily vitamins
• Familiarity with Figma or Canva is a plus (we know, sometimes Canva saves the day)
• Foundational knowledge of UI/UX principles, video editing, and motion graphics (keyframes and basic animation techniques included)
• Strong portfolio that makes us say Wow — especially work from the service sector or anything that proves you can make HR sound exciting
• Excellent time management and communication skills
• A collaborative team player who thrives in a hybrid work environment
• Open to using AI tools to work smarter and amplify creativity

Digital HR Specialist | 12 months contract

Location: Taguig, PH

Office set-up: Hybrid – 3x a week onsite, 2 days remote

Shift: 10am – 7pm, with the possibility of midshift 3pm-12mn

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for a Digital HR Specialist to join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization's HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or more SAP SuccessFactors modules
• Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysis to resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements.
• Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor's degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least 5 years of relevant experience in HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Proven experience with ServiceNow HR Service Delivery is required, including hands-on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least one SAP SuccessFactors certification is required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package

Job Overview

We are looking for a strategic and performance-driven Digital Media Head to lead digital media planning, execution, optimization, and analytics across multiple campaigns and platforms.

This role will oversee full-funnel digital media strategies across paid social, search, display, video, programmatic, and other digital channels. The ideal candidate will have strong experience in media strategy, campaign performance, budget management, team leadership, and stakeholder management.

Key Responsibilities

• Lead the development and execution of digital media strategies aligned with business and campaign objectives.
• Oversee full-funnel media planning across awareness, consideration, conversion, retention, and performance campaigns.
• Manage paid media campaigns across platforms such as Meta, Google, TikTok, YouTube, Search, Display, Programmatic, and other relevant digital channels.
• Recommend channel mix, audience strategy, budget allocation, campaign structure, and measurement frameworks.
• Monitor campaign pacing, budget utilization, delivery quality, and overall performance.
• Lead campaign optimization initiatives including audience segmentation, bidding strategy, creative rotation, testing, and performance improvement.
• Analyze campaign results and translate data into clear insights, recommendations, and next-step strategies.
• Establish reporting standards, dashboards, and performance review cadences.
• Present campaign performance, insights, and recommendations to internal stakeholders or clients.
• Lead, coach, and mentor digital media planners, buyers, performance specialists, and analysts.
• Collaborate with account management, creative, strategy, analytics, and content teams to ensure integrated campaign delivery.
• Manage relationships with media vendors, platform partners, publishers, and technology providers.
• Support media proposals, strategic presentations, business development initiatives, and client pitches when needed.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, Business, Digital Media, or a related field.
• At least 7–10 years of experience in digital media, performance marketing, media planning, or digital strategy.
• Experience in a media agency, digital agency, integrated marketing agency, or fast-paced brand environment is highly preferred.
• Proven experience leading paid media campaigns across major platforms such as Meta, Google, TikTok, YouTube, Search, Display, and Programmatic.
• Strong background in media strategy, budget management, campaign optimization, performance analysis, and digital reporting.
• Experience leading or mentoring digital media teams.
• Strong understanding of key digital media metrics such as ROAS, CPA, CAC, CPL, CPM, CPC, CTR, reach, frequency, conversion rate, and engagement.
• Proficient in Google Ads, Meta Ads Manager, GA4, Google Tag Manager, Looker Studio, Excel, and other digital reporting tools.
• Familiarity with DV360, CM360, programmatic buying platforms, or advanced digital measurement tools is an advantage.
• Relevant certifications such as Google Ads, Google Analytics, Meta Blueprint, or Programmatic certifications are an advantage.
• Strong analytical, communication, presentation, stakeholder management, and leadership skills.

Key Performance Indicators

• Campaign performance against agreed KPIs such as ROAS, CPA, CAC, CPL, CTR, conversion rate, reach, engagement, and revenue contribution.
• Accuracy and timeliness of campaign launches, optimizations, reports, and performance reviews.
• Media budget efficiency, pacing accuracy, and optimization effectiveness.
• Client or stakeholder satisfaction based on quality of strategic recommendations, communication, and delivery.
• Team productivity, capability development, and quality of media planning and reporting outputs.

Job Summary:

We are looking for an experienced EDI / Integration Developer to design and maintain electronic data exchange solutions that keep our business systems connected. If you have strong skills in BizTalk, C#, SQL, and XML/JSON and enjoy solving complex integration challenges, we want you on our Agile development team. ERP experience (especially Infor ERP / ION) is a plus. 

Responsibilities:

• Develop and adapt solutions according to current requirements and standards to ensure quality development.
• Analyze and develop EDI solutions leveraging BizTalk and C#
• Participate or lead application and process optimization and performance initiatives;
• Participate in the design and/or execution of solution release plans;
• Analyze and resolve issues raised to ensure business continuity;
• Actively collaborate within the Agile development team.

Qualifications:

• Must have experience in developing EDI
• A minimum of 5 years of experience as an EDI developer;
• Experience with .Net technologies
• Experience with SQL;
• Good teamwork and communication skills;
• Knowledge of an Agile development environment (Scrum, Kanban)
• Knowledge of JSON, XML
• Knowledge of different ERP systems;
• Knowledge of JAVA an asset
• Infor ERP and Infor ION an asset

The Environment, Health, and Safety (EHS) Administrative Assistant supports the implementation and monitoring of workplace safety, environmental compliance, and contractor management programs within a fast-paced FMCG manufacturing environment.

This role ensures operational continuity by coordinating contractor activities, maintaining regulatory documentation, monitoring safety KPIs, and supporting EHS compliance initiatives across production and site operations.

Shape

Key Responsibilities

1. EHS Operations Support

Oversee day-to-day contractor deployment to ensure compliance with site safety policies and operational productivity standards

Monitor daily attendance and output of contracted personnel

Coordinate shift schedules and task assignments aligned with production requirements

Conduct toolbox meetings and safety briefings prior to shift deployment

2. Contractor & Site Coordination

Act as primary liaison between contracted workers, site operations, and management

Ensure contractors comply with company safety standards, PPE requirements, and environmental protocols

Support onboarding and safety orientation of new contractors

3. Compliance & Documentation

Maintain accurate EHS documentation, incident logs, and contractor records

Prepare regular reports related to safety performance, manpower utilization, and compliance tracking

Monitor and track team KPIs based on service level agreements and contractual targets

Ensure documentation is audit-ready for internal and external inspections (e.g., DOLE, DENR, LGU audits)

4. Environmental, Health & Safety Support

Assist in implementing environmental and occupational health programs

Provide administrative support to the EHS Committee and contractor safety meetings

Support incident investigations through documentation and data consolidation

Maintain and update the EHS database management system

Shape

Qualifications

Bachelors degree in Environmental Science, Occupational Safety, Engineering, Business Administration, or related field

Must be at least a Safety Officer II.

At least 2–3 years of experience in administrative support within manufacturing, FMCG, logistics, or industrial operations

Exposure to EHS compliance, contractor management, or site safety coordination is highly preferred

Knowledge of Philippine labor and safety regulations (DOLE OSH Standards) is an advantage

Shape

Skills & Competencies

Strong documentation and reporting capability

High attention to detail and compliance-oriented mindset

Ability to coordinate multiple stakeholders (contractors, operations, management)

Proficiency in Microsoft Excel and database systems

Strong communication and facilitation skills (for toolbox talks and briefings)

Ability to work in a structured, highly regulated manufacturing environment