Job Summary

The HR Supervisor oversees and manages the organization's human resource functions to ensure policies, procedures, and practices are current, compliant, and consistently applied. This role is responsible for leading HR operations, supervising HR staff, and partnering with management to support employee relations, performance management, and organizational goals.

Key Duties and Responsibilities

• Plan, direct, and organize Human Resources procedures and processes in alignment with organizational policies and regulatory requirements; regularly evaluate existing practices and recommend improvements.
• Supervise and guide HR department staff, providing support in resolving non-routine issues and ensuring effective execution of HR functions.
• Investigate employee concerns and complaints, ensuring fair, timely, and consistent resolution in accordance with company policies.
• Advise and consult with department leaders on human resource matters, including compensation and classification, grievance procedures, staffing requirements, and other employment-related concerns.
• Monitor workforce needs and collaborate with department administrators to address staffing gaps and workforce planning.
• Partner with management in conducting investigations, assessing issues, and implementing disciplinary or corrective actions as necessary.
• Participate in employee meetings related to performance concerns and coordinate with senior leadership and legal resources to facilitate appropriate personnel actions.
• Manage HR services that support performance management, employee development, and organizational effectiveness.
• Administer employee benefits programs, including health insurance plans; oversee eligibility, compliance requirements, and the annual open enrollment process.
• Serve as a member of the management team by contributing to organizational strategies and providing guidance on critical HR issues.
• Work closely with managers and supervisors to interpret policies, address staffing and organizational changes, and resolve employee-related concerns.
• Perform other HR-related duties and management-directed functions as assigned.

Job Description Human Resource Generalist (Supervisory Level)

Role Overview

We are looking for a Human Resource Generalist (Supervisor level) who will support the full spectrum of HR functions from recruitment and employee relations to HR administration and compliance.
This role will work closely with the HR Manager and management team to ensure that HR processes are efficiently implemented, policies are followed, and employee engagement and discipline are consistently upheld.

The role requires someone hands-on and organized, with the ability to balance administrative work and people engagement.
This position is ideal for an HR professional who wants to build depth in HR operations and grow into a future HR leadership role.

Reporting Line: Reports directly to the HR Manager

Key Responsibilities

1️ Talent Acquisition & Workforce Support

• Execute end-to-end recruitment and onboarding of new hires.
• Coordinate manpower requests and ensure timely staffing for operations.
• Assist in maintaining employee records and tracking workforce movements.
• Partner with hiring managers to ensure alignment of candidate profiles with role requirements.

2️ Employee Relations & Compliance

• Administer day-to-day employee relations activities (NTE issuance, attendance monitoring, investigation documentation).
• Ensure proper documentation and compliance with Philippine labor laws and internal company policies.
• Maintain employee discipline through consistent implementation of policies.
• Support the HR Manager in handling DOLE compliance reports and labor case coordination.

3️ HR Administration & Processes

• Maintain and update 201 files, HRIS, and HR-related documentation.
• Oversee office administrative functions including supplies, facilities coordination, and company assets accountability.
• Prepare HR reports, memos, and other documentation for management review.
• Recommend small process improvements for greater HR efficiency.

4️ Compensation & Benefits Support

• Assist in payroll preparation and validation.
• Coordinate with Accounting for government benefits remittances and updates.
• Support the HR Manager in benefits processing and annual employee appraisals.

5️ Training, Development & Culture

• Coordinate internal and external training schedules.
• Monitor attendance and completion of learning sessions.
• Support culture and employee engagement activities.
• Gather feedback from staff on engagement initiatives and report insights to HR Manager.

Qualifications

• Bachelors degree in Psychology, Human Resource Management, or related field.
• Excellent communication and interpersonal skills.
• Hands-on, reliable, and can manage multiple priorities in a lean team.
• Preferably with experience in manufacturing, distribution, or similar operations-based environment.

The HR Operations Assistant Manager is primarily responsible for managing and overseeing the end-to-end payroll operations for all direct employees, ensuring accuracy, compliance, and timeliness in payroll processing. The role ensures that payroll, compensation, and statutory obligations are executed in accordance with Philippine labor laws, tax regulations, and internal company policies.

This role also supports the administration of employee benefits, HR records, and workforce data management to ensure a seamless and compliant Total Rewards process. The position drives operational efficiency, maintains reliable payroll systems and documentation, and provides accurate workforce and compensation data to HR leadership and business leaders to support decision-making.

JOB SCOPE:

Employee Records Management (Process Ownership)

• Own the end-to-end process for maintaining accurate, complete, and compliant employee records in HRIS and physical files.

• Ensure data integrity, confidentiality, and compliance with labor, tax, and data privacy regulations.

• Maintain documented SOPs for employee data updates, changes, and audits.

• Provide reliable people with data to HR leadership and business leaders to support data-driven decisions under the EOS framework.

Payroll Management & Administration (Execution & Accuracy)

• Own payroll processing to ensure accurate and timely payroll for all direct/internal employees.

• Ensure payroll compliance with Philippine labor laws, tax regulations, and company policies.

• Coordinate with Finance and payroll vendors to resolve discrepancies promptly.

• Maintain payroll documentation, audit trails, and controls, and support audits, statutory reporting, and leadership inquiries.

Benefits Management (People Experience & Cost Discipline)

• Administer employee benefits programs from enrollment to exit, ensuring accuracy and compliance.

• Maintain strong vendor relationships while monitoring service quality and cost efficiency.

• Support benefits communication to help employees understand and appreciate their total rewards.

• Provide benefits utilization and cost insights to HR leadership for informed decision-making.

Workforce Management (Data-Driven Decisions)

• Own attendance, timekeeping, and leave management processes.

• Monitor staffing levels, absences, and utilization trends to support operational needs.

• Support workforce scheduling adjustments in line with business priorities.

• Produce workforce and attendance reports that leaders can leverage for actionable decisions.

People Leadership & Team Management

• Lead and coach the Total Rewards team, providing guidance, support, and performance feedback to ensure high-quality execution of payroll, benefits, and workforce management processes for both internal and deployed employees.

• Foster a culture of accountability, collaboration, and continuous improvement within the team, aligned with IIP standards and EOS principles.

• Develop team capabilities through mentoring, training, and knowledge sharing to enable operational excellence and career growth.

• Drive alignment of team priorities with business goals and Total Rewards strategy, ensuring consistent delivery and adherence to policies, compliance, and best practices.

QUALIFICATIONS:

Education

• Bachelor's degree in human resources, Business Administration, Accounting, Finance, or related field.

Experience

• 5–7 years of experience in Total Rewards, payroll, benefits, or HR operations, preferably in a Philippine context.

• Strong knowledge of Philippine labor laws, payroll regulations, statutory benefits, and compliance requirements.

• Hands-on experience with HRIS, payroll, and attendance/timekeeping systems.

• Proven ability to execute accurate payroll, manage benefits programs, and deliver workforce data for decision-making.

Not specified

Job Purpose

The HR Operations Specialist is responsible for delivering end-to-end HR operational support throughout the employee lifecycle, including employee engagement initiatives and office administration. This role serves as the first point of contact for employee HR-related concerns, ensuring a positive employee experience while maintaining compliance, accuracy, and operational efficiency.

The role works closely with HR leadership and cross-functional teams to continuously improve HR processes, strengthen employee engagement, and support a well-managed and productive workplace.

Key Duties and Responsibilities

HR Operations & Employee Services

• Serve as the first-line support for employees and managers on HR policies, procedures, and general HR inquiries
• Maintain accurate and up-to-date employee records in the HR information system (HRIS)
• Support HR reporting requirements and data accuracy
• Assist in the review, updating, and development of HR policies, guidelines, and templates
• Escalate complex issues, risks, or recurring concerns to HR leadership for resolution

Employee Engagement & Experience

• Coordinate employee engagement initiatives such as wellness programs, recognition activities, and team events
• Support internal communications and feedback mechanisms to enhance employee experience and engagement
• Participate in continuous improvement initiatives using insights from employee feedback and case management data

Office Management & Administration

• Oversee day-to-day office operations, including supplies, facilities, and vendor coordination
• Ensure the office environment is safe, organized, and conducive to productivity
• Coordinate with IT and external vendors to address workplace and employee-related operational needs

HR Projects & Continuous Improvement

• Support HR projects such as process improvement initiatives, compliance reviews, audits, and training delivery
• Contribute to identifying process gaps and recommending practical solutions
• Collaborate with cross-functional teams to support change initiatives and operational improvements

Qualifications and Requirements

• Bachelor's degree in any discipline
• Proven experience in HR operations, employee services, or office administration
• Working knowledge of local labor laws and HR compliance requirements
• Strong organizational and attention-to-detail skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and solutions-oriented mindset

Skills and Competencies

• Strong interpersonal and relationship-building skills
• Professional, ethical, and high-integrity work approach
• Calm and effective problem-solving under pressure
• Ability to handle confidential information with discretion
• Data-driven mindset with the ability to use insights for process improvement
• Collaborative team player with a positive and proactive attitude

Experience Highlights

• Supporting HR processes across the employee lifecycle
• Handling employee queries and resolving concerns efficiently
• Coordinating employee engagement and wellness initiatives
• Managing office operations and vendor relationships
• Drafting and reviewing HR policies, documentation, and communications
• Supporting HR projects, audits, and change initiatives

Job Summary

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

• Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

• Act as the first point of contact for employee payroll inquiries across supported APAC countries

• Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

• Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns

• Provide clear and timely communication to employees and stakeholders on ticket status and resolution

B. APAC Payroll Processing Support

• Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)

• Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments

• Coordinate payroll activities with in-country HR, Finance, and external payroll vendors

• Assist in payroll review, validation, and finalization to ensure accuracy and timeliness

• Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)

C. Compliance, Controls & Reporting

• Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions

• Assist in the preparation and submission of payroll-related statutory reports and documentation

• Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards

• Support internal and external payroll audits

D. Process Improvement & Shared Services Excellence

• Identify opportunities to streamline ticketing workflows and payroll processes

• Support standardization and documentation of APAC payroll procedures

• Contribute to payroll system enhancements, automation initiatives, and shared services best practices

Qualifications & Requirements

• Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field

• 2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)

• Experience handling payroll ticketing systems or HR service desk platforms

• Working knowledge of multi-country payroll processes and timekeeping systems

• Strong analytical, organizational, and problem-solving skills

• Excellent communication skills with a customer-service orientation

Preferred Qualifications

• Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)

• Familiarity with payroll vendors and regional payroll models

• Knowledge of data privacy and confidentiality requirements (e.g., PDPA)

Key Competencies

• APAC payroll operations knowledge

• Ticket management & SLA adherence

• Attention to detail and accuracy

• Stakeholder coordination across regions

• Process improvement mindset

About the Role

In this role, you will play a key role within the HR Shared Services team, delivering seamless and high-quality HR support across both the UK and Manila. You will act as a trusted partner to colleagues and managers, ensuring consistent, efficient, and people-centered HR processes throughout the entire employee lifecycle. Reporting to the HRSS Manager, you will help drive a service-oriented HR function that reflects strong operational excellence and a commitment to employee experience.

Key Responsibilities

As part of the HR Shared Services team, you will play a central role in delivering consistent, high-quality HR support across multiple regions.

You will:

• Support end-to-end HR operations, including recruitment, onboarding, lifecycle changes, and offboarding
• Maintain accurate and confidential employee records in compliance with company and regulatory standards
• Assist in payroll and benefits administration to ensure timely and accurate processing
• Drive process improvements and support HR system optimization initiatives
• Support and occasionally lead employee relations cases (disciplinary, grievance, performance management)
• Generate HR reports and metrics aligned with internal and regulatory requirements
• Provide administrative HR support, including minute-taking, interview coordination, and project involvement

Qualifications

We are looking for a detail-oriented and people-focused HR professional who thrives in a fast-paced, collaborative environment.

• At least 5 years of experience in an HR Supervisor, HR Specialist, or HR Generalist role
• Strong working knowledge of HR operations, policies, and employee relations handling
• Proven experience in HR Shared Services 
• Proficient in MS Office with the ability to quickly adapt to HR systems (SAP SuccessFactors experience is an advantage)
• Solid knowledge of Philippine Labor Code, DOLE regulations, and data privacy requirements
• Exposure to or understanding of UK financial services (highly preferred)
• Strong organizational and multitasking skills with high attention to detail
• High level of discretion, confidentiality, and professionalism
• Ability to collaborate effectively across cultures, particularly with UK and Manila stakeholders
• Proactive mindset with a strong focus on delivering high-quality HR service
• Bachelor's degree in Human Resources, Business Administration, or a related field

Benefits

• Competitive salary and performance-based bonus
• Hybrid work arrangement (office and remote)
• Learning and development opportunities
• Paid leave and holiday benefits
• Medical insurance coverage
• Life insurance
• Health and wellness programs

Why Join Us

This is an opportunity to grow your HR career in a globally connected and fast-evolving organization. You will gain exposure to international HR operations while working alongside experienced professionals and leadership teams.

Be part of a workplace that values collaboration, inclusion, and continuous growth—where your contributions help shape both people experiences and business success.

About the Role

We are looking for an experienced HR Systems Manager to join a dynamic HR team and play a key role in enhancing the HR technology that supports the employee experience.

In this role, you will manage, optimize, and continuously improve HR systems to ensure they remain efficient, reliable, user-friendly, and aligned with business needs. This is an excellent opportunity for someone with strong HRIS expertise, solid problem-solving skills, and the confidence to work with stakeholders across different regions.

Key Responsibilities

• Enhance and maintain the HR systems suite to improve employee experience and HR operational efficiency.
• Manage and support mass data uploads such as pay reviews and bonuses, ensuring strong reconciliation and audit controls.
• Lead system enhancements and upgrades using structured project methodology.
• Monitor system performance, resolve issues, and coordinate closely with system providers and suppliers.
• Manage system permissions, data governance, and compliance with UK and Philippine data protection requirements.
• Provide user support and training while proactively identifying system improvements.
• Keep HR content updated across internal platforms, including HR communication hubs and SharePoint.
• Support FOI and Subject Access Requests in coordination with HR Policy, Governance, and Legal teams.
• Ensure business continuity and support broader HR initiatives as needed.

Qualifications

• At least 8–10 years of experience in a senior HR systems, HRIS, or related role.
• Working knowledge and hands-on experience with SAP SuccessFactors is essential.
• Strong understanding of HR processes and the full employee lifecycle.
• Experience or understanding of project management approaches and system implementation.
• Solid understanding of corporate data protection requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage and collaborate with stakeholders across different regions.
• High attention to detail, strong organizational skills, and a proactive approach to continuous improvement.
• Bachelor's Degree in Human Resources, Business Administration, Information Technology, or any related field.

Benefits

• Competitive salary and bonus scheme
• Hybrid work arrangement
• Regular training and learning opportunities
• Holiday leave plus bank holidays
• Medical insurance coverage
• Life insurance
• Health and wellbeing support

Why Join Us?

This is a great opportunity to grow your career in a dynamic and collaborative environment where your expertise in HR systems will directly contribute to improving HR operations and employee experience. You will work alongside experienced professionals, support regional stakeholders, and help shape how HR technology enables business growth.

Job Summary / About the Job

At Q2 HR Solutions, we are looking for a detail-oriented and service-driven HR Verifications Assistant to support the delivery of accurate, timely, and compliant background verification services. This role is responsible for conducting end-to-end verification processes, managing client requirements, and ensuring all reports are completed within agreed service level agreements (SLAs) while maintaining the highest standards of quality, confidentiality, and customer service.

Key Responsibilities

Background Verification

• Conduct end-to-end background verification processes for assigned cases
• Perform database checks including criminal, identity, credit, civil litigation, business interest, and professional license verification
• Conduct educational verification with academic institutions and registrars
• Perform employment verification through HR and authorized company representatives
• Complete character and professional reference checks
• Conduct address and community verification as required
• Encode and consolidate verification results into report templates accurately
• Ensure case allocation, fulfillment, and escalation activities are completed within prescribed timelines
• Maintain complete and accurate attempt logs and documentation for all verification activities

Client & Case Management

• Manage assigned verification cases from initiation to completion
• Coordinate with clients, candidates, educational institutions, employers, and other third-party sources
• Ensure compliance with service level agreements (SLA) and turnaround time (TAT) requirements
• Handle client inquiries and provide timely case updates
• Ensure scope-of-work adherence and proper case handling procedures
• Maintain accurate records within company tracking and reporting systems
• Develop strong research, validation, and investigative skills to support verification requirements

Service Delivery & Quality Assurance

• Deliver accurate and complete verification reports within agreed timelines
• Ensure compliance with company quality standards and verification protocols
• Minimize report errors, missed opportunities, and case backlogs
• Support customer satisfaction initiatives through responsive and professional service
• Escalate issues and verification challenges promptly to appropriate stakeholders
• Maintain strict confidentiality and data privacy standards

Process Improvement & Team Collaboration

• Collaborate with internal teams to ensure efficient case processing and issue resolution
• Participate in training, cross-functional learning, and development programs
• Support continuous improvement initiatives and process enhancements
• Ensure compliance with company policies, procedures, and operational standards
• Perform other duties and responsibilities as assigned by management

Qualifications

Education

• Bachelor's degree in Human Resource Management, Business Management, Mass Communication, Psychology, or a related field

Experience

• We are looking for Fresh graduates.

Skills & Competencies

• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong research, investigative, and analytical abilities
• Ability to manage multiple cases and meet deadlines
• Customer-focused and service-oriented mindset
• High level of integrity, confidentiality, and professionalism
• Proficiency in Microsoft Office and data management tools
• Strong organizational and time management skills

Benefits

• Competitive salary
• HMO coverage
• Life insurance
• Allowances
• Convertible leaves

Why Join Us (Q2 HR Solutions)

• Be part of a growing and dynamic HR solutions organization
• Gain exposure to background verification, compliance, and HR operations
• Work in a collaborative and people-centered environment
• Learn from experienced professionals and industry experts
• Enjoy career growth and continuous learning opportunities
• Make a meaningful impact in helping organizations hire with confidence

Are you a seasoned HR professional ready to step into a leadership role and make a lasting impact? Were looking for a Human Resource Manager who can strengthen HR capabilities, drive training and development, and help embed a culture of accountability and growth.

This is a newly created role, reporting directly to senior leadership and managing a small HR team. Youll be both strategic and hands-ondesigning systems while also executing the details that make them work.

What Youll Do

• Lead end-to-end recruitment and workforce planning.
• Manage employee relations, labor cases, and ensure compliance with labor laws.
• Oversee HR administration (supplies, vehicles, office accountability).
• Support compensation and benefits administration.
• Identify training needs and personally facilitate programs when needed.
• Build cultural initiatives that strengthen workforce maturity.
• Champion organizational change and the adoption of structured business practices.

What Were Looking For

• 7+ years in HR, with at least 2-3 years in a managerial role.
• Strong HR generalist background (recruitment, employee relations, admin, comp & ben).
• Experience in training & development (designing or delivering programs).
• Resilient and confident in handling conflict.
• Comfortable working in a lean team, managing multiple priorities independently.
• Thrives in an environment of change and structure-building.
• A long-term mindset someone who values stability and growth.

Work Setup

• Schedule: Monday to Saturday, 8:30 AM 6:00 PM
• Locations: Cavite, Cubao, Valenzuela (rotation based on operations)