About the job Engagement & Communication Lead (6-Month Reliever)

The Engagement & Communication Lead (Reliever) is responsible for sustaining and strengthening a values-driven culture by leading employee engagement and internal communication initiatives across the organization. This 6-month role ensures continuity in delivering a positive employee experience aligned with our EVP, IIP standards, and EOS framework.

The ideal candidate is strategic, people-focused, and capable of quickly stepping in to partner with leaders, maintain engagement momentum, and uphold communication standards across the organization. Experience in EOS-aligned and values-driven organizations is highly preferred.

Job Scope:

Engagement Management

• Drive employee engagement priorities aligned with business goals, culture objectives, EVP, and EOS Rocks.
• Review engagement data and feedback, translating insights into actionable recommendations.
• Ensure continuity of engagement programs and initiatives with measurable impact.
• Partner with leaders to address engagement challenges using structured and data-driven approaches.

Communication Management

• Maintain standards for clear, consistent, and transparent internal communication.
• Support the execution of communication plans related to company priorities and updates.
• Coach leaders in delivering clear messaging to foster alignment and trust.
• Strengthen feedback channels to ensure employee insights are elevated to leadership.

People Leadership & HR Business Partnering

• Act as an HR Business Partner to assigned business units, providing guidance on engagement and communication strategies.
• Promote collaboration, alignment, and high-performance behaviors across teams.
• Support EOS execution by aligning engagement initiatives with Rocks, Scorecards, and Level 10 Meetings.

Qualifications:

Education

• Bachelors degree in Human Resources, Communications, Psychology, Business Management, or related field.

Experience

• 4–6 years of experience in employee engagement, internal communications, HR, or culture-related roles.
• Proven experience advising leaders and implementing engagement strategies.
• Experience in EOS-aligned environments and familiarity with IIP standards is highly preferred.

Skills & Competencies

• Strong stakeholder management and influencing skills.
• Strategic and data-driven mindset.
• Excellent communication and facilitation skills.
• Ability to quickly adapt and ensure continuity of initiatives.
• Strong problem-solving and organizational skills.

Role Summary

The Enrollment & Retention Head will lead the organization's enrollment, membership, renewal, and customer retention functions to ensure a smooth and reliable customer experience from onboarding to long-term account continuity. This role is responsible for improving enrollment accuracy, strengthening renewal performance, reducing churn, and ensuring that members, policyholders, or clients remain engaged and properly supported throughout their lifecycle.

The position requires a strong background in customer retention, renewals management, customer lifecycle management, and team leadership. The successful candidate will play a key role in protecting recurring business, improving service quality, and building effective retention programs that support sustainable growth.

Core Responsibilities

Enrollment & Membership Operations

• Oversee end-to-end enrollment, membership, policy onboarding, renewal, cancellation, and reactivation processes.
• Ensure accurate, complete, and timely processing of enrollment and membership records.
• Monitor daily enrollment volume, pending cases, processing turnaround time, and service-level compliance.
• Improve workflows to reduce errors, delays, duplicate records, and customer or member complaints.
• Ensure records are properly maintained in the company's CRM, policy administration system, or membership management platform.

Retention, Renewals & Customer Lifecycle Management

• Develop and implement retention strategies to improve renewal rates, customer loyalty, and long-term membership continuity.
• Manage renewal pipelines, at-risk accounts, lapsed members or policyholders, and reactivation opportunities.
• Identify churn drivers and recommend action plans to improve customer retention.
• Lead retention, win-back, renewal reminder, and customer engagement initiatives.
• Work closely with Sales, Customer Service, Account Management, Billing, Claims, Operations, and Marketing to ensure a consistent customer experience.

Team Leadership & Performance Management

• Lead, coach, and manage the enrollment and retention team to ensure productivity, quality, and service excellence.
• Set clear team goals, performance standards, and operating procedures.
• Monitor individual and team performance against KPIs, SLAs, quality targets, and renewal objectives.
• Conduct regular coaching, performance reviews, and process alignment meetings.
• Promote accountability, customer focus, and continuous improvement within the team.

Reporting, Analytics & Process Improvement

• Prepare regular reports on enrollment volume, renewal conversion, retention rate, churn rate, SLA performance, complaints, and team productivity.
• Analyze customer/member data to identify trends, risks, process gaps, and improvement opportunities.
• Recommend process improvements, automation, system enhancements, and data quality initiatives.
• Ensure compliance with internal policies, data privacy standards, documentation requirements, and regulatory guidelines.
• Provide management with insights, risks, and recommendations related to enrollment and retention performance.

Escalation & Stakeholder Management

• Handle complex enrollment, renewal, billing, membership, or retention-related escalations.
• Coordinate with internal teams to resolve service issues that may affect customer satisfaction or retention.
• Support business reviews, planning sessions, and retention strategy discussions as needed.

Key Requirements & Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Healthcare Administration, Insurance, or a related field.
• At least 5 years of experience in customer retention, enrollment operations, membership management, policy administration, renewals management, customer lifecycle management, customer success, or client retention programs.
• At least 2 years of leadership or supervisory experience handling enrollment, retention, customer service, account management, or operations teams.
• Experience in insurance, HMO, healthcare, financial services, BPO, shared services, or membership-based organizations is highly preferred.
• Strong understanding of customer/member lifecycle processes, including onboarding, renewals, retention, cancellations, and reactivation.
• Proven ability to develop and execute retention, renewal, win-back, or customer engagement strategies.
• Strong analytical skills with experience tracking retention rate, renewal conversion, churn, SLA, productivity, and customer satisfaction metrics.
• Proficiency in CRM systems, customer databases, Microsoft Excel, and reporting tools.
• Excellent leadership, communication, stakeholder management, coaching, and escalation-handling skills.
• High attention to detail, process discipline, and customer-service orientation.

Key Performance Indicators

• Enrollment processing turnaround time and accuracy rate.
• Renewal conversion rate and customer/member retention rate.
• Churn, cancellation, lapse, or non-renewal reduction.
• SLA compliance for enrollment, renewal, and issue resolution.
• Customer/member satisfaction and escalation resolution rate.

About the Role

Our client is seeking an experienced Infor Developer to join their growing team. The ideal candidate will be responsible for developing, enhancing, and integrating solutions within the Infor ecosystem, ensuring high-quality delivery and seamless business operations.

This role is ideal for a seasoned developer with strong expertise in Infor M3 CloudSuite and related integration technologies who thrives in an Agile environment.



Key Responsibilities

• Develop and enhance solutions aligned with business requirements and development standards
• Manage and develop integrations within Infor M3 CloudSuite
• Work with Infor ION, Infor Mongoose, and Infor MEC Mapper, including custom BODs
• Design and develop APIs and system integrations
• Participate in or lead application optimization and performance improvement initiatives
• Contribute to solution release planning and execution
• Analyze, troubleshoot, and resolve technical issues to ensure business continuity
• Actively collaborate within an Agile development team (Scrum/Kanban)

Qualifications & Requirements

• Bachelors degree in Computer Science, IT, or related field (or equivalent experience)
• Minimum of 5 years of experience as a Developer
• Strong hands-on experience with:

1. Infor M3 CloudSuite
2. Infor ION
3. Infor Mongoose
4. Infor MEC Mapper and custom BODs

• Experience developing APIs and system integrations
• Knowledge of JSON and XML
• Knowledge of Java is an advantage
• Experience working in Agile environments (Scrum or Kanban)
• Advanced English communication skills (mandatory)
• Strong teamwork and collaboration skills

Position: Executive Assistant to the Chairman 

Location: Makati City (M-F)

Job Overview:

We are seeking a highly organized and efficient Executive Assistant & Personal Assistant to support our Chairman (Expat) in daily operations and administrative tasks. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to handle multiple tasks with ease. This is a full-time position with the potential for growth within the company.

Key Responsibilities:

- Manage the Chairman's calendar and schedule meetings, appointments, and travel arrangements

- Prepare and edit correspondence, presentations, and reports

- Act as the point of contact between the Chairman and internal/external stakeholders

- Coordinate and attend meetings, take minutes, and follow up on action items

- Conduct research and gather information for various projects and initiatives

- Handle confidential and sensitive information with discretion

- Assist with organizing company events and functions

- Provide administrative support to other members of the executive team as needed

Qualifications:

- Bachelor's degree in Business Administration or related field preferred

- Proven experience as an Executive Assistant or similar role

- Excellent organizational and time-management skills

- Proficient in Microsoft Office and other relevant software

- Strong written and verbal communication skills

- Ability to prioritize and manage multiple tasks in a fast-paced environment

- High level of professionalism and confidentiality

- Strong attention to detail and accuracy

Job Description:

The Executive Driver is responsible for providing safe, discreet, and efficient transportation services primarily for company

executives and VIP guests. This role requires a high level of professionalism, punctuality, and confidentiality, while also

supporting general administrative transportation needs and ensuring assigned vehicles are maintained in excellent condition.

Key Responsibilities:

Safely transport executives, senior management, and VIP guests to meetings, events, airports, and other official

destinations.

Ensure timely pick-up and drop-off, planning routes in advance to avoid delays and ensure punctuality.

Maintain strict confidentiality regarding executive movements, schedules, and company matters.

Drive company vehicles for official errands such as document deliveries, government transactions, PMS, and

other administrative tasks when required.

Ensured vehicles are always clean, well-maintained, and presentable for executive use.

Regularly inspect vehicles for safety, functionality, and compliance with regulations (e.g., OR/CR, insurance).

Maintain an accurate vehicle logbook including the ODO, documenting trips and any incidents.

Immediately report accidents, delays, or mechanical issues to the supervisor.

Work Schedule:

Provide assistance with loading/unloading luggage or materials for executives when necessary.

Observe all traffic laws, road safety practices, and company driving policies at all times.

Remain flexible for extended hours, shifting schedules, or urgent travel requirements.

Perform additional duties as assigned by the General Affairs team or management.

Job Summary / About the Job
At Q2 HR Solutions, we are looking for a Facilities & Admin Supervisor to ensure efficient, compliant, and high-quality delivery of facilities and administrative services. This role is responsible for overseeing day-to-day workplace operations, leading the F&A team, and driving operational excellence across asset management, vendor coordination, and office management.

Key Responsibilities

Facilities & Administration Support

• Supervise the F&A team, set priorities, and monitor performance
• Conduct regular check-ins and provide coaching and feedback
• Oversee daily operations including facilities maintenance, admin support, and procurement coordination
• Identify operational gaps and ensure timely resolution
• Maintain SOPs, reports, dashboards, and operational metrics
• Drive process improvements and ensure service efficiency

Asset, Inventory & Mobile Management

• Maintain accurate asset and inventory records
• Oversee issuance, tracking, return, and audits of assets
• Manage company mobile devices and ensure policy compliance
• Coordinate with IT and vendors for asset lifecycle management

Workplace & Facilities Operations

• Ensure facilities, utilities, and building systems are fully operational
• Oversee preventive and corrective maintenance activities
• Maintain office cleanliness, order, and readiness
• Enforce safety, security, and access control protocols
• Support space planning, layout adjustments, and office moves
• Ensure workplace safety and minimal operational disruptions

Administrative & Lifestyle Services

• Supervise administrative staff and workload distribution
• Ensure timely and accurate completion of tasks aligned with service standards

Procurement & Vendor Management

• Coordinate purchase requests, approvals, and prioritization
• Maintain vendor records and monitor service delivery
• Support sourcing activities and vendor negotiations
• Prepare recommendations on pricing, terms, and vendor selection
• Monitor contract compliance and escalate issues as needed
• Assist in cost tracking and spend reporting

Qualifications

Education

• Bachelor's degree in Business Administration, Facilities Management, Engineering, or related field

Experience

• At least 3–5 years of experience in facilities, administration, or operations management
• Proven experience in team supervision and day-to-day operations management
• Experience in asset management, vendor coordination, and workplace operations
• Experience in ISO standards, documentation, and compliance is an advantage
• Familiarity with safety regulations and administrative processes

Skills & Competencies

• Strong leadership and people management skills
• Detail-oriented with strong execution and accountability
• Excellent coordination, problem-solving, and communication skills
• Process improvement and continuous improvement mindset

Benefits

• Competitive salary
• HMO coverage
• Life insurance
• Allowances
• Convertible leaves

Why Join Us (Q2 HR Solutions)

• Collaborative and people-centered work environment
• Opportunity to lead workplace operations and drive process improvements
• Exposure to cross-functional operations and vendor management
• Career growth and professional development opportunities

Job Summary / About the Job
At Q2 HR Solutions, we are looking for a highly organized and proactive Facilities and Admin Assistant (Front Desk & Office Operations) to support day-to-day office operations and ensure a professional workplace environment. This role is ideal for someone who is service-oriented, detail-focused, and thrives in a fast-paced corporate setting.

Key Responsibilities

• Welcome and assist clients, visitors, and employees in a professional and friendly manner
• Manage incoming calls, inquiries, and office communications
• Maintain a clean, organized, and client-ready reception and workplace environment
• Manage meeting room bookings and ensure room readiness (AV setup, supplies, cleanliness)
• Handle incoming and outgoing mail, courier services, and document tracking
• Maintain accurate records, filing systems, and administrative documentation
• Monitor office supplies and pantry items; ensure timely replenishment
• Coordinate with vendors and procurement for supplies and services
• Support administrative tasks such as filing, data entry, and report preparation
• Assist in workplace coordination, logistics, and internal events
• Ensure compliance with records management, confidentiality, and office protocols

Qualifications

Education

• Bachelor's degree in any related field (fresh graduates are welcome)

Experience & Skills

• Strong communication and interpersonal skills
• Highly organized, detail-oriented, and proactive
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Professional demeanor with strong customer service orientation
• Ability to handle confidential information with discretion
• Willing to work on-site

Benefits

• Competitive salary
• HMO coverage
• Life insurance
• Allowances
• Convertible leaves

Why Join Us (Q2 HR Solutions)

• Collaborative and people-centered work environment
• Exposure to corporate office operations and workplace management
• Opportunities for learning and career growth
• A culture that values professionalism, service excellence, and efficiency

Fashion Designer

Job Summary

We are looking for a talented, creative, and innovative Fashion Designer to join the  creative team.

As a Fashion Designer, you will be responsible for developing fresh, commercially relevant, and visually compelling designs for our seasonal collections. From initial concept and hand sketches to CADs, technical packs, sampling, fittings, and final styling, you will work closely with our Creative Director and cross-functional teams to bring ideas to life.

The ideal candidate has a strong eye for fashion, color, proportion, and detail; a passion for children's fashion; excellent communication and collaboration skills; and the ability to translate creative concepts into well-executed garments.

What You'll Do

1. Brainstorming & Conceptualization

• Participate in brainstorming sessions to develop innovative design concepts aligned with the seasonal theme and brand direction.
• Research current fashion, color, print, and children's fashion trends.
• Collaborate with the creative team to interpret and execute the Creative Director's vision.
• Contribute ideas for color palettes, silhouettes, fabrics, prints, graphics, and embellishments.
• Present design concepts confidently to the team and incorporate feedback into refined designs.

2. CADs, Digital & Manual Illustrations

• Create hand sketches for brainstorming, ideation, and concept development.
• Develop digital illustrations and CADs for collection development, styling presentations, and cross-functional collaboration.
• Prepare accurate and detailed designs for coordination with the Sample Department, MPCD, Visual, and Export Departments.
• Create and maintain Technical Packs to support the smooth development of styles from concept to sample.

3. Fabric Prints, Graphics & Embellishments

• Collaborate with graphic artists to develop seasonal prints, graphics, artworks, and embellishment concepts.
• Ensure artwork, colors, techniques, and applications are appropriate to the collection's cultural and seasonal theme.
• Coordinate with the team to secure Creative Director approval for prints, graphics, and embellishments.
• Complete required copyright documentation and ensure artworks are original and properly documented.
• Work closely with R&D and artists on lab dips and strike-offs to achieve accurate color matching and consistency.

4. Initial Technical Packs

• Assist in preparing initial technical packs with complete style specifications and construction details.
• Work closely with pattern makers on styles requiring draping, mock-ups, or special construction techniques.
• Clearly communicate garment details to the Sample Department to ensure accurate proto development.
• Ensure all necessary information is complete and accurate before proto-sampling.

5. Fittings

• Participate in garment fittings with fitters and pattern makers.
• Provide clear, constructive, and timely feedback on fit, proportion, construction, and design details.
• Help identify and resolve fit and construction issues efficiently to minimize revisions.
• Ensure final garments remain true to the original design concept while meeting quality and fit requirements.

6. Forms, Emails & Meetings

• Assist in preparing and completing essential documentation, including AAG (At a Glance) and copyright forms.
• Prepare AAG materials with digital drawings, style information, and relevant details for all departments.
• Participate actively in FCS meetings and provide input on styles, fabrics, construction, embellishments, and potential cost-saving opportunities.
• Communicate clearly and professionally with internal teams and departments throughout the development process.

7. Styling

• Develop styling concepts that reflect current fashion trends while maintaining the unique identity of Gingersnaps / Just G.
• Ensure styling is appropriate for the target children's market and consistent with the seasonal collection theme.
• Collaborate with the creative and merchandising teams to achieve a cohesive collection from design through presentation.

What We're Looking For

Education

• Currently pursuing or recently completed a degree in Fashion Design, Fashion Merchandising, or a related field.

Skills & Qualifications

• Strong fashion sense and a genuine passion for children's fashion.
• Up-to-date knowledge of fashion, color, textile, and design trends.
• Proficiency in CorelDRAW and Adobe Illustrator or comparable CAD/design software.
• Strong understanding of garment proportions, pattern making, construction, and sewing.
• Good knowledge of fabrics, prints, embellishments, and garment finishing.
• Ability to create both manual fashion illustrations and digital CADs.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Strong communication, presentation, organizational, and teamwork skills.
• Highly creative, detail-oriented, proactive, and able to work within deadlines.
• Ability to take direction while also bringing fresh and innovative ideas to the team.
• Experience designing children's clothing, locally or internationally, is a strong advantage.

What it's about

You will support the Fee Operations Team in delivering accurate, complete, and timely fee-related operations for Partners Group programs and clients globally. The role focuses on coordination, reconciliation, controls, reporting support, and audit/project assistance across the fee lifecycle, including management fees, incentive fees, retrocessions and transaction-related fees and offsets. You will work closely with internal operational teams and client relationship professionals across regions to help ensure fee processes are executed consistently and documented appropriately.

Key Responsibilities

• Perform standard fee calculations and prepare/review invoicing within stipulated deadlines
• Reconcile holdings declarations for annual rebate calculations
• Manage shared mailboxes, including responding to inquiries and sending reports/calculations to stakeholders
• Coordinate internal and/or external fee audits and support audit requests and documentation
• Adherent to internal fee processes and controls (reviewed annually)
• Support fee-related initiatives/projects (e.g., system migrations, reconciliations, UAT/testing)
• Contribute to clear documentation of fee operations outcomes and decisions
• Assist in providing data and analysis for internal fee-related queries and ad-hoc requests

What we expect:

• Bachelor's degree from a university, preferably in Accounting / Finance / Financial Management / Business Administration
• Private market fund experience / knowledge would be an advantage
• 3 to 5 years of working experience required / 1 to 2 years for Junior level candidates
• Proficiency in Microsoft Excel
• Strong written and verbal communication skills in English

What we offer:

• A fast-paced entrepreneurial and international working environment in Manila with close collaboration to the team in Singapore and Switzerland
• The satisfaction in contributing to shaping the fee calculation landscape of a leading private markets firm
• Acquiring a broad insight of the firm and the private markets industry in general