Job Purpose

The HR Operations Specialist is responsible for delivering end-to-end HR operational support throughout the employee lifecycle, including employee engagement initiatives and office administration. This role serves as the first point of contact for employee HR-related concerns, ensuring a positive employee experience while maintaining compliance, accuracy, and operational efficiency.

The role works closely with HR leadership and cross-functional teams to continuously improve HR processes, strengthen employee engagement, and support a well-managed and productive workplace.

Key Duties and Responsibilities

HR Operations & Employee Services

• Serve as the first-line support for employees and managers on HR policies, procedures, and general HR inquiries
• Maintain accurate and up-to-date employee records in the HR information system (HRIS)
• Support HR reporting requirements and data accuracy
• Assist in the review, updating, and development of HR policies, guidelines, and templates
• Escalate complex issues, risks, or recurring concerns to HR leadership for resolution

Employee Engagement & Experience

• Coordinate employee engagement initiatives such as wellness programs, recognition activities, and team events
• Support internal communications and feedback mechanisms to enhance employee experience and engagement
• Participate in continuous improvement initiatives using insights from employee feedback and case management data

Office Management & Administration

• Oversee day-to-day office operations, including supplies, facilities, and vendor coordination
• Ensure the office environment is safe, organized, and conducive to productivity
• Coordinate with IT and external vendors to address workplace and employee-related operational needs

HR Projects & Continuous Improvement

• Support HR projects such as process improvement initiatives, compliance reviews, audits, and training delivery
• Contribute to identifying process gaps and recommending practical solutions
• Collaborate with cross-functional teams to support change initiatives and operational improvements

Qualifications and Requirements

• Bachelor's degree in any discipline
• Proven experience in HR operations, employee services, or office administration
• Working knowledge of local labor laws and HR compliance requirements
• Strong organizational and attention-to-detail skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and solutions-oriented mindset

Skills and Competencies

• Strong interpersonal and relationship-building skills
• Professional, ethical, and high-integrity work approach
• Calm and effective problem-solving under pressure
• Ability to handle confidential information with discretion
• Data-driven mindset with the ability to use insights for process improvement
• Collaborative team player with a positive and proactive attitude

Experience Highlights

• Supporting HR processes across the employee lifecycle
• Handling employee queries and resolving concerns efficiently
• Coordinating employee engagement and wellness initiatives
• Managing office operations and vendor relationships
• Drafting and reviewing HR policies, documentation, and communications
• Supporting HR projects, audits, and change initiatives

Job Summary

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

• Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

• Act as the first point of contact for employee payroll inquiries across supported APAC countries

• Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

• Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns

• Provide clear and timely communication to employees and stakeholders on ticket status and resolution

B. APAC Payroll Processing Support

• Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)

• Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments

• Coordinate payroll activities with in-country HR, Finance, and external payroll vendors

• Assist in payroll review, validation, and finalization to ensure accuracy and timeliness

• Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)

C. Compliance, Controls & Reporting

• Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions

• Assist in the preparation and submission of payroll-related statutory reports and documentation

• Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards

• Support internal and external payroll audits

D. Process Improvement & Shared Services Excellence

• Identify opportunities to streamline ticketing workflows and payroll processes

• Support standardization and documentation of APAC payroll procedures

• Contribute to payroll system enhancements, automation initiatives, and shared services best practices

Qualifications & Requirements

• Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field

• 2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)

• Experience handling payroll ticketing systems or HR service desk platforms

• Working knowledge of multi-country payroll processes and timekeeping systems

• Strong analytical, organizational, and problem-solving skills

• Excellent communication skills with a customer-service orientation

Preferred Qualifications

• Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)

• Familiarity with payroll vendors and regional payroll models

• Knowledge of data privacy and confidentiality requirements (e.g., PDPA)

Key Competencies

• APAC payroll operations knowledge

• Ticket management & SLA adherence

• Attention to detail and accuracy

• Stakeholder coordination across regions

• Process improvement mindset

About the Role

In this role, you will play a key role within the HR Shared Services team, delivering seamless and high-quality HR support across both the UK and Manila. You will act as a trusted partner to colleagues and managers, ensuring consistent, efficient, and people-centered HR processes throughout the entire employee lifecycle. Reporting to the HRSS Manager, you will help drive a service-oriented HR function that reflects strong operational excellence and a commitment to employee experience.

Key Responsibilities

As part of the HR Shared Services team, you will play a central role in delivering consistent, high-quality HR support across multiple regions.

You will:

• Support end-to-end HR operations, including recruitment, onboarding, lifecycle changes, and offboarding
• Maintain accurate and confidential employee records in compliance with company and regulatory standards
• Assist in payroll and benefits administration to ensure timely and accurate processing
• Drive process improvements and support HR system optimization initiatives
• Support and occasionally lead employee relations cases (disciplinary, grievance, performance management)
• Generate HR reports and metrics aligned with internal and regulatory requirements
• Provide administrative HR support, including minute-taking, interview coordination, and project involvement

Qualifications

We are looking for a detail-oriented and people-focused HR professional who thrives in a fast-paced, collaborative environment.

• At least 5 years of experience in an HR Supervisor, HR Specialist, or HR Generalist role
• Strong working knowledge of HR operations, policies, and employee relations handling
• Proven experience in HR Shared Services 
• Proficient in MS Office with the ability to quickly adapt to HR systems (SAP SuccessFactors experience is an advantage)
• Solid knowledge of Philippine Labor Code, DOLE regulations, and data privacy requirements
• Exposure to or understanding of UK financial services (highly preferred)
• Strong organizational and multitasking skills with high attention to detail
• High level of discretion, confidentiality, and professionalism
• Ability to collaborate effectively across cultures, particularly with UK and Manila stakeholders
• Proactive mindset with a strong focus on delivering high-quality HR service
• Bachelor's degree in Human Resources, Business Administration, or a related field

Benefits

• Competitive salary and performance-based bonus
• Hybrid work arrangement (office and remote)
• Learning and development opportunities
• Paid leave and holiday benefits
• Medical insurance coverage
• Life insurance
• Health and wellness programs

Why Join Us

This is an opportunity to grow your HR career in a globally connected and fast-evolving organization. You will gain exposure to international HR operations while working alongside experienced professionals and leadership teams.

Be part of a workplace that values collaboration, inclusion, and continuous growth—where your contributions help shape both people experiences and business success.

About the Role

We are looking for an experienced HR Systems Manager to join a dynamic HR team and play a key role in enhancing the HR technology that supports the employee experience.

In this role, you will manage, optimize, and continuously improve HR systems to ensure they remain efficient, reliable, user-friendly, and aligned with business needs. This is an excellent opportunity for someone with strong HRIS expertise, solid problem-solving skills, and the confidence to work with stakeholders across different regions.

Key Responsibilities

• Enhance and maintain the HR systems suite to improve employee experience and HR operational efficiency.
• Manage and support mass data uploads such as pay reviews and bonuses, ensuring strong reconciliation and audit controls.
• Lead system enhancements and upgrades using structured project methodology.
• Monitor system performance, resolve issues, and coordinate closely with system providers and suppliers.
• Manage system permissions, data governance, and compliance with UK and Philippine data protection requirements.
• Provide user support and training while proactively identifying system improvements.
• Keep HR content updated across internal platforms, including HR communication hubs and SharePoint.
• Support FOI and Subject Access Requests in coordination with HR Policy, Governance, and Legal teams.
• Ensure business continuity and support broader HR initiatives as needed.

Qualifications

• At least 8–10 years of experience in a senior HR systems, HRIS, or related role.
• Working knowledge and hands-on experience with SAP SuccessFactors is essential.
• Strong understanding of HR processes and the full employee lifecycle.
• Experience or understanding of project management approaches and system implementation.
• Solid understanding of corporate data protection requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage and collaborate with stakeholders across different regions.
• High attention to detail, strong organizational skills, and a proactive approach to continuous improvement.
• Bachelor's Degree in Human Resources, Business Administration, Information Technology, or any related field.

Benefits

• Competitive salary and bonus scheme
• Hybrid work arrangement
• Regular training and learning opportunities
• Holiday leave plus bank holidays
• Medical insurance coverage
• Life insurance
• Health and wellbeing support

Why Join Us?

This is a great opportunity to grow your career in a dynamic and collaborative environment where your expertise in HR systems will directly contribute to improving HR operations and employee experience. You will work alongside experienced professionals, support regional stakeholders, and help shape how HR technology enables business growth.

Job Description

We are seeking an experienced HR Transformation Project Manager to lead complex, enterprise-wide HR initiatives across multiple regions. The successful candidate will have a strong background in HR transformation, HR process improvement, HR technology implementation, and service delivery model redesign. This role will partner closely with HR leaders, HR Operations, HR Business Partners, Digital HR, IT, and external vendors to deliver strategic projects that improve efficiency, employee experience, governance, and scalability across the HR function. The ideal candidate combines strong project and program management capabilities with practical experience across HR processes, operating models, and HR technology platforms.

Key Responsibilities

Project & Program Leadership
Lead global and multi-regional HR transformation initiatives from planning through implementation and stabilization.
Develop and manage project plans, timelines, budgets, RAID logs, governance forums, and executive reporting.
Coordinate cross-functional teams including HR, IT, Digital HR, Shared Services, Payroll, Talent Acquisition, and external implementation partners.
Drive enterprise-wide adoption of new processes, technologies, and operating models.

HR Process Improvement
Assess and redesign HR processes to improve efficiency, employee experience, compliance, and scalability.
Identify automation opportunities and eliminate non-value-added activities.
Facilitate process mapping, future-state design workshops, and continuous improvement initiatives.
Develop implementation of roadmaps and business cases for transformation initiatives.

HR Technology & Digital HR Projects
Lead HRIS and HR technology implementations, enhancements, and optimization projects.
Act as the business project lead between HR stakeholders and technical teams.
Support requirements gathering, process design, testing, change management, deployment, and hypercare activities.
Ensure technology solutions align with HR operating model objectives and business
requirements.

Service Delivery & Operating Model Transformation
Support HR Shared Services and HR service delivery model initiatives.
Lead projects involving centralization, standardization, workflow optimization, and
operating model transformation.
Drive improvements in case management, ticketing, escalation management, and service performance.

Stakeholder & Change Management
Build strong relationships with senior business leaders and HR stakeholders globally.
Prepare executive-level status updates, steering committee materials, and decision papers.
Drive organizational change activities to ensure successful adoption of new processes and technologies.
Manage risks, dependencies, and issue resolution across multiple project workstreams.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Project
• Management, Information Systems, or related discipline.
• Minimum 5–8 years of experience managing large-scale HR projects and
  transformation programs.
• Proven experience delivering enterprise-wide HR transformation initiatives across
  multiple countries and regions.
• Strong experience in one or more of the following:
  o HR process improvement and optimization
  o HR operating model transformation
  o Shared Services implementation
  o HR service delivery transformation
  o HRIS implementation or enhancement projects
  o Digital HR initiatives
• Demonstrated experience leading cross-functional global project teams.
• Strong project management methodology knowledge (Waterfall, Agile, or Hybrid).
• Excellent stakeholder management and executive communication skills.

Highly Preferred Qualifications:

• Experience with SAP SuccessFactors, including familiarity with modules such as:
  o Employee Central
  o Recruiting
  o Onboarding
  o Performance & Goals
  o Compensation
  o Learning
  o Time Off
• Experience with ServiceNow HR Service Delivery (HRSD), case management, ticketing, workflow automation, or Employee Center implementations.
• Experience working with HR Operations, HR Shared Services, HR Business
• Partnering, Talent Management, Payroll, Mobility, or Employee Lifecycle processes.
• Experience working with global consulting firms or large-scale transformation programs.
• PMP, Prince2, Agile, Scrum, or equivalent project management certification.

What we offer

• A fast-paced entrepreneurial and international working environment in Manila with close collaboration to the team in Singapore and Switzerland
• The satisfaction in contributing to shaping the calculation landscape of a leading private markets firm
• Acquiring a broad insight of the firm and the private markets industry in general

Job Summary / About the Job

At Q2 HR Solutions, we are looking for a detail-oriented and service-driven HR Verifications Assistant to support the delivery of accurate, timely, and compliant background verification services. This role is responsible for conducting end-to-end verification processes, managing client requirements, and ensuring all reports are completed within agreed service level agreements (SLAs) while maintaining the highest standards of quality, confidentiality, and customer service.

Key Responsibilities

Background Verification

• Conduct end-to-end background verification processes for assigned cases
• Perform database checks including criminal, identity, credit, civil litigation, business interest, and professional license verification
• Conduct educational verification with academic institutions and registrars
• Perform employment verification through HR and authorized company representatives
• Complete character and professional reference checks
• Conduct address and community verification as required
• Encode and consolidate verification results into report templates accurately
• Ensure case allocation, fulfillment, and escalation activities are completed within prescribed timelines
• Maintain complete and accurate attempt logs and documentation for all verification activities

Client & Case Management

• Manage assigned verification cases from initiation to completion
• Coordinate with clients, candidates, educational institutions, employers, and other third-party sources
• Ensure compliance with service level agreements (SLA) and turnaround time (TAT) requirements
• Handle client inquiries and provide timely case updates
• Ensure scope-of-work adherence and proper case handling procedures
• Maintain accurate records within company tracking and reporting systems
• Develop strong research, validation, and investigative skills to support verification requirements

Service Delivery & Quality Assurance

• Deliver accurate and complete verification reports within agreed timelines
• Ensure compliance with company quality standards and verification protocols
• Minimize report errors, missed opportunities, and case backlogs
• Support customer satisfaction initiatives through responsive and professional service
• Escalate issues and verification challenges promptly to appropriate stakeholders
• Maintain strict confidentiality and data privacy standards

Process Improvement & Team Collaboration

• Collaborate with internal teams to ensure efficient case processing and issue resolution
• Participate in training, cross-functional learning, and development programs
• Support continuous improvement initiatives and process enhancements
• Ensure compliance with company policies, procedures, and operational standards
• Perform other duties and responsibilities as assigned by management

Qualifications

Education

• Bachelor's degree in Human Resource Management, Business Management, Mass Communication, Psychology, or a related field

Experience

• We are looking for Fresh graduates.

Skills & Competencies

• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong research, investigative, and analytical abilities
• Ability to manage multiple cases and meet deadlines
• Customer-focused and service-oriented mindset
• High level of integrity, confidentiality, and professionalism
• Proficiency in Microsoft Office and data management tools
• Strong organizational and time management skills

Benefits

• Competitive salary
• HMO coverage
• Life insurance
• Allowances
• Convertible leaves

Why Join Us (Q2 HR Solutions)

• Be part of a growing and dynamic HR solutions organization
• Gain exposure to background verification, compliance, and HR operations
• Work in a collaborative and people-centered environment
• Learn from experienced professionals and industry experts
• Enjoy career growth and continuous learning opportunities
• Make a meaningful impact in helping organizations hire with confidence

Are you a seasoned HR professional ready to step into a leadership role and make a lasting impact? Were looking for a Human Resource Manager who can strengthen HR capabilities, drive training and development, and help embed a culture of accountability and growth.

This is a newly created role, reporting directly to senior leadership and managing a small HR team. Youll be both strategic and hands-ondesigning systems while also executing the details that make them work.

What Youll Do

• Lead end-to-end recruitment and workforce planning.
• Manage employee relations, labor cases, and ensure compliance with labor laws.
• Oversee HR administration (supplies, vehicles, office accountability).
• Support compensation and benefits administration.
• Identify training needs and personally facilitate programs when needed.
• Build cultural initiatives that strengthen workforce maturity.
• Champion organizational change and the adoption of structured business practices.

What Were Looking For

• 7+ years in HR, with at least 2-3 years in a managerial role.
• Strong HR generalist background (recruitment, employee relations, admin, comp & ben).
• Experience in training & development (designing or delivering programs).
• Resilient and confident in handling conflict.
• Comfortable working in a lean team, managing multiple priorities independently.
• Thrives in an environment of change and structure-building.
• A long-term mindset someone who values stability and growth.

Work Setup

• Schedule: Monday to Saturday, 8:30 AM 6:00 PM
• Locations: Cavite, Cubao, Valenzuela (rotation based on operations)

The Indirect Tax Operations Assistant is responsible for providing administrative and operational

support to the Indirect Tax Team. This role ensures the timely preparation, processing,

monitoring, and filing of indirect tax-related documents while maintaining compliance with

company policies and government regulations. The position also coordinates with internal

stakeholders, government agencies, and external partners to support day-to-day tax operations.

Key Responsibilities

Assist in the preparation and processing of indirect tax compliance requirements (e.g.,

VAT, withholding taxes, documentary stamp tax, and other applicable taxes).

Prepare, organize, and maintain tax-related documents, reports, and supporting

schedules.

Coordinate with internal departments to gather documents required for tax filings and

compliance.

Monitor tax filing deadlines and ensure timely submission of required documents.

Assist in processing government transactions with agencies such as the Bureau of Internal

Revenue (BIR), Local Government Units (LGUs), and other regulatory offices.

Track and monitor invoices, purchase orders, official receipts, and tax-related records.

Support tax audits, assessments, and requests for documentation.

Prepare periodic reports and updates on tax-related activities and compliance status.

Maintain accurate filing systems for physical and electronic tax records.

Perform other administrative and operational duties assigned by the Tax Operations

Supervisor or Manager.

Qualifications

Fresh graduates are encouraged to apply; experience in taxation, finance, or accounting is

an advantage.

Basic knowledge of Philippine tax regulations and BIR processes is preferred.

Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

Strong organizational skills and attention to detail.

Good communication and interpersonal skills.

About the Role

Start your career in sales and business development with a role that offers hands-on training, client exposure, and growth opportunities.

We are looking for an Inside Sales Executive to generate leads, contact potential clients, schedule meetings, prepare sales materials, and support client relationship-building. This role is open to fresh graduates and candidates with no prior work experience, as long as you are confident, willing to learn, and interested in building a career in sales.

You will be trained to understand the company's products and services, communicate with clients, and support the sales team in achieving business goals. The original role focuses on lead generation, sales pipeline support, client engagement, and promoting company products and services.

Key Responsibilities

• Look for potential clients through calls, emails, social media, referrals, and online research.
• Contact leads and introduce the company's products and services.
• Help schedule client meetings, product demos, and follow-up discussions.
• Assist in preparing sales presentations, proposals, and quotations.
• Update client information, leads, and sales activities in the CRM or tracking files.
• Follow up with potential clients and maintain good communication.
• Build positive relationships with new and existing clients.
• Coordinate with internal teams to help support client needs.
• Learn about the company's products, services, and market trends.
• Support sales activities, product training, and company events when needed.

Qualifications

• College graduate of any course; Business, Marketing, or related courses are an advantage.
• Fresh graduates are welcome to apply.
• No work experience required.
• Willing to be trained in sales, client communication, and lead generation.
• Good communication and interpersonal skills.
• Confident in speaking with different people.
• Positive, eager to learn, and goal-oriented.
• Organized and able to follow up on tasks on time.
• Basic knowledge of Microsoft Office or online communication tools.
• Sales, telemarketing, customer service, or internship experience is an advantage but not required.
• Willing to work onsite in Tomas Morato, Quezon City.

Compensation & Benefits

• Competitive base salary
• Sales incentives
• Government-mandated benefits
• Transportation and communication allowance, if applicable
• HMO upon regularization, if applicable
• Training and career development opportunities

Why Join Us?

This is a great opportunity for fresh graduates and entry-level candidates who want to start a career in sales, business development, lead generation, and client relationship management. You will gain real client exposure, receive training, and build valuable skills that can help you grow in your career.

About the Opportunity

A well-established Philippine organization with a diverse group of businesses is looking for an experienced Internal Audit Manager to lead its Internal Audit function and strengthen the organization's governance, risk management, and internal control environment.

This is a senior leadership opportunity with direct exposure to the Board of Directors and senior management. The successful candidate will lead enterprise-wide audit initiatives covering financial, operational, compliance, risk, and technical areas while providing practical recommendations that support stronger business performance and effective corporate governance.

What You'll Do

• Develop and implement the organization's annual risk-based internal audit strategy and audit plan in coordination with the Board and senior management.
• Lead annual business risk assessments and identify priority areas requiring audit attention.
• Direct financial, operational, compliance, and technical audit engagements across the organization.
• Assess the effectiveness of internal controls, governance practices, risk management processes, and business operations.
• Identify control gaps, operational concerns, data inaccuracies, and potential risk exposures and recommend appropriate corrective actions.
• Develop and continuously improve Internal Audit policies, procedures, programs, and processes.
• Work closely with senior leaders in assessing business processes, risks, and internal controls.
• Present significant audit findings, recommendations, and consulting results to senior management and the Board of Directors.
• Lead, coach, and develop the Internal Audit team while ensuring audit plans and deliverables are completed according to established standards and timelines.
• Support initiatives involving process improvement, risk reduction, asset management, compliance, and fraud awareness.

What We're Looking For

• Graduate of a four-year course, preferably Accountancy, Internal Auditing, or a related discipline.
• At least 15 years of relevant audit experience, including at least 5 years in an audit management or leadership capacity.
• Strong experience in Internal Audit, risk management, internal controls, and corporate governance.
• Strong background in financial and operational audits, with exposure to IT or technical audits highly advantageous.
• Experience developing annual audit plans, conducting business risk assessments, and evaluating internal controls.
• Strong understanding of accounting and finance processes, business process analysis, and process improvement.
• Experience working with senior management, executive leadership, Audit Committees, or Boards is highly desirable.
• Cross-functional experience in Accounting or Finance is an advantage.
• Strong leadership, analytical thinking, problem-solving, stakeholder management, and communication skills.

Why Consider This Opportunity?

This role offers the opportunity to take a high-impact leadership position within Internal Audit, working closely with senior decision-makers and contributing directly to the organization's risk management, governance, and operational improvement initiatives.

If you are an experienced Internal Audit leader looking for broader organizational influence and the opportunity to help shape a strong governance and control environment, we'd like to hear from you.