Overview

Our client is a leading company known for its commitment to quality, reliability, and excellent customer service. With a strong focus on operational excellence, they invest in developing their people and processes to deliver outstanding results. Joining their team means working in a collaborative, supportive environment where growth and skill development are valued.

Job Summary:

Our client is seeking a Quality Assurance Specialist (QA) to ensure their team consistently delivers high-quality service. This role involves monitoring calls, coaching team members, generating performance reports, and training new agents on updated processes. While prior QA experience is a plus, senior agents with strong communication and leadership skills are encouraged to apply.

Key Responsibilities:

• Monitor calls and conduct weekly QA calibration sessions.
• Coach team members and provide constructive feedback to improve performance.
• Prepare monthly reports, track team scores, and guide agents on improving results.
• Train new agents on updated processes and company standards.
• Collaborate with management to maintain and enhance quality assurance practices.

Qualifications:

• Senior agent experience preferred; QA-specific experience is a plus but not required.
• Strong communication and coaching skills.
• Ability to analyze performance metrics and provide actionable feedback.
• Flexible and willing to work onsite; remote work not available.
• Available to start ASAP and attend onsite interview with one day prior notice.
  

About the Role

We are looking for a Quality Analyst Head (Supervisor) to lead and strengthen quality assurance operations across customer service, back-office, compliance, audit, and process improvement functions. This role is responsible for ensuring that service delivery, customer interactions, documentation, and operational processes meet internal quality standards and business requirements.

The ideal candidate has strong experience in quality assurance operations, compliance monitoring, audit execution, customer experience quality, and process improvement, preferably from insurance, HMO/healthcare, BPO, shared services, financial services, or customer operations environments.

Key Responsibilities

Quality Assurance Operations

• Lead and oversee daily quality assurance activities across assigned teams, accounts, or business units.
• Ensure accurate and consistent implementation of QA scorecards, audit guidelines, and quality standards.
• Review and validate quality evaluations to ensure fairness, accuracy, and alignment with business requirements.
• Monitor quality performance, recurring errors, compliance gaps, customer complaints, and process issues.
• Ensure timely completion of quality audits, transaction reviews, call evaluations, documentation checks, and customer interaction assessments.
• Maintain proper quality documentation, audit records, calibration outputs, reports, and corrective action trackers.

Audit, Compliance, and Risk Monitoring

• Conduct and oversee quality audits to ensure compliance with internal policies, operational procedures, and regulatory requirements.
• Identify process deviations, documentation gaps, control weaknesses, and potential compliance risks.
• Partner with Operations, Compliance, Training, and business stakeholders to address quality findings and audit concerns.
• Recommend corrective and preventive actions to reduce errors, rework, complaints, and process inconsistencies.
• Support audit preparation by ensuring that quality records, reports, and documentation are accurate and complete.

Customer Experience Quality

• Evaluate customer interactions across applicable channels, including calls, emails, chats, tickets, claims, transactions, and back-office processes.
• Assess service quality based on accuracy, professionalism, empathy, resolution quality, compliance, and customer experience standards.
• Analyze customer feedback, complaint trends, escalation drivers, and quality performance data to identify improvement opportunities.
• Provide actionable insights to improve service quality, customer experience, and operational performance.

Team Leadership and Process Improvement

• Lead, coach, and develop Quality Analysts or QA team members to ensure consistent performance and evaluation standards.
• Conduct quality huddles, calibration sessions, coaching discussions, and performance reviews.
• Analyze quality data and operational trends to identify root causes of performance gaps.
• Prepare and present quality reports, dashboards, scorecards, and business insights to key stakeholders.
• Lead or support process improvement initiatives to enhance service quality, reduce errors, and improve efficiency.
• Collaborate with Operations and Training teams to improve workflows, policies, scripts, knowledge materials, and service standards.

Key Requirements and Qualifications

• Bachelor's degree in Business Administration, Management, Industrial Engineering, Psychology, Healthcare Administration, or any related field.
• At least 4–6 years of experience in quality assurance, quality audit, compliance monitoring, customer experience quality, or process improvement.
• At least 1–2 years of supervisory, team lead, or people management experience in a QA function.
• Experience in insurance, HMO/healthcare, BPO, shared services, financial services, or customer operations is preferred.
• Strong background in QA operations, audit execution, scorecard management, calibration, quality monitoring, and quality reporting.
• Solid understanding of compliance requirements, customer interaction evaluation, audit standards, and operational risk controls.
• Proven ability to analyze quality trends, identify root causes, and recommend corrective or preventive actions.
• Proficient in Microsoft Excel, Google Sheets, PowerPoint, and quality reporting tools.
• Experience with CRM, ticketing, QA monitoring, or reporting platforms is an advantage.
• Excellent communication, coaching, stakeholder management, and presentation skills.
• Strong attention to detail, analytical thinking, sound judgment, and continuous improvement mindset.

Key Performance Indicators

• Completion rate of scheduled quality audits, evaluations, and transaction reviews.
• Accuracy and consistency of QA evaluations based on calibration results and agreed standards.
• Reduction in recurring quality errors, documentation gaps, rework, and compliance findings.
• Improvement in customer experience indicators such as quality scores, complaint trends, escalation rate, CSAT, or NPS.
• Timely closure of corrective action plans and process improvement initiatives.

Job Overview

We are looking for a Senior General Ledger Accounting Analyst to join a professional finance shared services team. This role is ideal for someone with strong experience in general ledger accounting, Record-to-Report, journal entries, balance sheet reconciliation, month-end close, and SAP.

As a Senior General Ledger Accounting Analyst, you will support the end-to-end Record-to-Report process by ensuring accurate, complete, and timely financial data for reporting and compliance. You will handle journal postings, recurring entries, account reconciliations, trial balance reviews, and closing activities while working closely with finance controllers, tax, treasury, payroll, AP, AR, and regional finance teams.

Key Responsibilities

• Manage month-end, quarter-end, and year-end closing activities by processing and posting journal entry requests in SAP.
• Ensure journal entries are accurate, timely, complete, and compliant with accounting policies, internal controls, SLAs, KPIs, and operational targets.
• Execute and verify recurring journal entries, including system-generated postings, to ensure accuracy and completeness.
• Perform timely and accurate balance sheet reconciliations and prepare account specifications to support financial reporting and consolidation.
• Handle general accounting activities such as accruals, cost reallocations, and other manual journal entries.
• Review trial balances, perform hygiene checks, identify unusual movements, and provide clear commentaries on significant account fluctuations.
• Proactively communicate accounting issues, risks, and required actions to relevant stakeholders before and during closing periods.
• Resolve accounting issues promptly and escalate complex matters ahead of month-end close to avoid delays.
• Work closely with Finance Controllers, Tax, Treasury, Payroll, AP, AR, Business Finance, and other finance teams to ensure smooth accounting operations.
• Identify process gaps and recommend improvements to strengthen accuracy, efficiency, controls, and reporting quality.
• Maintain and update standard operating procedures, process documentation, and control requirements.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business Management, or any related field.
• At least 5 to 7 years of relevant experience in General Ledger Accounting, Record-to-Report, or related finance functions.
• Experience in month-end closing, journal entries, balance sheet reconciliation, accruals, cost reallocations, and trial balance review.
• Hands-on experience using ERP systems; SAP and SAP-BI experience is preferred.
• Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word.
• Experience in a shared services or outsourcing environment is an advantage.
• CPA, CMA, MBA, CIA, RCA, CTT, or other relevant certifications are preferred but not required.
• Big 4 audit background is an advantage but not required.
• Strong understanding of accounting principles and ability to apply them in daily operations.
• Good English communication skills, both written and verbal.
• Strong analytical, problem-solving, and issue resolution skills.
• Proactive, detail-oriented, and able to work in a fast-paced and deadline-driven environment.
• Able to work with regional or global stakeholders and adapt to different work schedules when needed.
• Willing to extend during month-end close when required.

What We Offer

• Hybrid/shared services finance environment.
• Exposure to global finance operations and regional stakeholders.
• Opportunity to grow in Record-to-Report, General Ledger, and Financial Reporting.
• Professional environment with continuous learning and process improvement opportunities.
• Collaborative team culture focused on accuracy, compliance, and operational excellence.

Recruiters on Bench Talent Pool

The Recruiters on Bench Talent Pool is designed to proactively build, manage, and segment a pipeline of recruitment professionals for current and future hiring requirements across multiple clients and industries.

This database serves as a centralized repository of recruiter talent who may not be actively engaged in an ongoing recruitment process but have been identified as potential candidates for future opportunities. Through systematic profiling and segmentation, the talent pool enables faster mobilization of recruiters whenever new projects, ramp-ups, or replacement requirements arise.

Recruiters within the pool are categorized based on key criteria including:

• Industry specialization (e.g., Engineering, Manufacturing, Shared Services, Banking & Financial Services, Healthcare, IT, BPO, Retail, and Energy)
• Recruitment background (RPO, In-House, Agency, Executive Search, Volume Hiring)
• Functional expertise (Technical Recruitment, Corporate Hiring, Leadership Hiring, Campus Recruitment, High-Volume Recruitment)
• Experience level (Junior Recruiter, Recruiter, Senior Recruiter, Lead Recruiter, Recruitment Manager)
• Client exposure and stakeholder management capabilities
• Preferred work arrangement (Remote, Hybrid, Onsite)
• Geographic location and relocation flexibility
• Availability and notice period

The objective of this initiative is to establish a ready-to-deploy recruiter talent pipeline, reduce time-to-fill for internal and client-facing recruitment positions, improve workforce planning, and ensure business continuity during periods of rapid growth or unexpected attrition.

By maintaining an active and segmented recruiter talent pool, the organization can efficiently identify, engage, and deploy qualified recruitment professionals aligned with specific project requirements, industry demands, and client expectations.

About the Role

We are looking for a Recruitment Consultant with strong experience in financial services hiring. This role is responsible for managing end-to-end recruitment while acting as a strategic partner to stakeholders and providing market insights to support hiring decisions.

Key Responsibilities

• Manage end-to-end recruitment for financial services roles (banking, finance, insurance)
• Partner with hiring managers to understand role requirements and hiring strategies
• Source candidates through Jobstreet, LinkedIn, and other sourcing channels
• Conduct interviews and assess candidate qualifications and role fit
• Provide market insights, talent mapping, and salary benchmarking
• Manage stakeholder relationships and ensure timely hiring delivery
• Maintain accurate recruitment data in ATS/HRIS systems
• Build pipelines for hard-to-fill and niche financial roles

Qualifications

• At least 5 years of end-to-end recruitment experience
• Proven experience hiring for financial services, banking, or insurance roles
• Strong understanding of financial job functions (e.g., accounting, banking ops, sales, compliance)
• Experience using ATS/HRIS systems
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced and target-driven environment
• Can start as soon as possible

Why Join Us

• Exposure to specialized and high-impact financial hiring
• Opportunity to act as a strategic recruitment partner
• Career growth in talent acquisition and consulting
• Collaborative and performance-driven environment

Job Overview

The Recruitment Specialist is responsible for managing end-to-end recruitment activities, from sourcing and screening to interview coordination and candidate selection. This role supports corporate, executive, and volume hiring needs while ensuring a positive candidate experience and strong collaboration with hiring managers. The position plays a critical role in delivering timely, high-quality talent across multiple industries.

Key Responsibilities

• Manage full-cycle recruitment for corporate, executive, and volume hiring roles
• Source, screen, and shortlist qualified candidates using multiple recruitment platforms
• Coordinate interviews and maintain clear, timely communication with hiring managers
• Build and manage organized candidate pipelines and maintain accurate recruitment reports
• Deliver a positive and professional candidate experience throughout the hiring process
• Collaborate closely with internal stakeholders to meet hiring needs efficiently and on time

Qualifications

• At least 2 years of recruitment experience, covering corporate, executive, and/or volume hiring
• Experience in banking or finance recruitment is a strong advantage
• Excellent verbal and written communication skills
• Professional appearance and strong interpersonal skills
• Highly organized, proactive, and detail-oriented
• Willing to work in a hybrid set-up and on a midshift schedule
• Preferably residing in or near Quezon City

Why Join Us?

• Supportive and collaborative team environment
• Opportunity to work on strategic and executive-level hiring
• Exposure to multiple industries and high-impact recruitment projects
• Continuous learning and career development opportunities

About the Role

We're hiring a Recruitment Specialist to own end-to-end hiring—from sourcing and screening to offers and onboarding—while serving as the primary point of contact for assigned business units. You'll partner closely with stakeholders to understand demand, manage SLAs, and deliver smooth candidate experience.

What You'll Do

• Manage end-to-end recruitment for assigned roles (intake, sourcing, screening, interviewing, offers, pre‑boarding).
• Own stakeholder/account management: run intakes, align on profiles, give regular pipeline updates, and manage expectations/SLAs.
• Source proactively using Boolean/X-ray, social platforms, referrals, and talent pools to meet hiring timelines.
• Screen and shortlist candidates against must-haves, schedule interviews, and gather structured feedback.
• Administer ATS/HRIS: keep requisitions, candidate notes, and statuses accurate; maintain reports and dashboards.
• Coordinate offers and pre‑employment requirements with HR/admin, ensuring excellent candidate experience.
• Track metrics (time-to-fill, source-of-hire, pipeline ratios) and recommend process improvements.
• Uphold compliance with data privacy and fair hiring practices.

Qualifications

• Minimum 1 year of end-to-end recruitment experience.
• Strong account handling & stakeholder engagement across multiple roles or business units.
• Familiarity with HRIS and ATS (any modern platform).
• Sourcing expertise, including Boolean search and social/channel strategies.
• Excellent written and verbal communication.
• Proven ability to build relationships with internal and external stakeholders.
• Organized, metrics-aware, and comfortable in a hybrid environment (3–4 days onsite/week).

Overview 

We are looking for a Recruitment Specialist to manage the end-to-end recruitment process and support the timely hiring of high-quality talent. This role partners closely with hiring managers and plays a key part in building strong candidate pipelines across multiple roles.

What You'll Do

• Handle full-cycle recruitment: sourcing, screening, interviewing, and coordination
• Identify and engage qualified candidates using job boards, LinkedIn, referrals, and other channels
• Conduct initial interviews and assess candidate fit based on role requirements
• Work closely with hiring managers to align on hiring needs and timelines
• Maintain accurate candidate records using ATS and HRIS systems
• Build strong relationships with candidates, hiring managers, and external partners

What We're Looking For

• At least 2 years of end-to-end recruitment experience
• Experience hiring for finance or accounting roles is a strong advantage
• Hands-on experience with ATS and HRIS platforms
• Strong communication, coordination, and stakeholder management skills
• Highly organized, proactive, and able to work in a fast-paced environment
• Available to start immediately

Why Join Us

• Work in a dynamic, fast-growing recruitment environment
• Collaborate with supportive hiring managers and leadership
• Opportunity to sharpen your recruitment expertise and industry exposure

About the Role

We are hiring Recruitment professionals to support retail hiring needs. This role covers end-to-end recruitment, from sourcing to onboarding coordination, ensuring timely and quality hires in a fast-paced environment.

Key Responsibilities

• Manage end-to-end recruitment: sourcing, screening, interviewing, and endorsement
• Partner with hiring managers to understand role requirements and hiring timelines
• Source candidates through Jobstreet, social media, and other recruitment channels
• Conduct initial interviews and assess candidate qualifications and fit
• Coordinate interviews and ensure a smooth candidate experience
• Maintain accurate records in ATS/HRIS systems
• Build and manage talent pipelines for ongoing and high-volume hiring

Qualifications

• At least 2–5 years of recruitment experience
• Experience in retail or high-volume hiring is preferred
• Proven experience in end-to-end recruitment
• Familiarity with ATS/HRIS systems (e.g., Manatal, Workday, etc.)
• Strong communication and stakeholder management skills
• Ability to work in a fast-paced environment
• Can start as soon as possible

Why Join Us

• Competitive salary based on experience
• Exposure to high-volume retail hiring
• Opportunity for career growth in talent acquisition
• Dynamic and collaborative work environment

Job Overview

We are looking for a detail-oriented and tech-savvy Regulatory Documentation Specialist to support regulatory compliance, documentation accuracy, and system operations. This role is ideal for candidates who enjoy working with data, coordinating across teams, and ensuring that processes meet regulatory standards.

Whether youre starting your career or already have experience handling documentation and training sessions, this role offers a strong foundation for professional growth in a structured and collaborative environment.

What You'll Do

• Manage and operate the company's online documentation and compliance platform.

• Coordinate with multiple departments to collect, review, and upload regulatory documents.

• Ensure documents are accurate, complete, and submitted within required timelines.

• Conduct system orientations and small training sessions on documentation procedures.

• Track compliance status and monitor regulatory requirements.

• Prepare and present regular reports for management and key stakeholders.

• Support internal audits and monitoring activities; recommend and help implement improvements.

• Work closely with IT and internal/external teams to resolve system or platform issues.

• Perform administrative tasks such as data entry, file management, and documentation tracking.

• Handle ad hoc tasks and special projects to support operational efficiency.

What Were Looking For

• Excellent verbal and written communication skills in English.

• Strong technical aptitude and ability to quickly learn new systems and digital tools.

• Confident in preparing reports and presenting updates to stakeholders.

• Background in regulatory documentation, auditing, or compliance is an advantage.

• Strong analytical, organizational, and interpersonal skills.

• Comfortable working with cross-functional teams.

• Willing to complete a training program.

Why Join Us

• Competitive salary based on experience

• Hybrid work arrangement

• Structured training and onboarding

• Exposure to regulatory, compliance, and system-based processes

• Opportunities for professional development and career growth