Job Overview

The Commercial Operations Manager is responsible for ensuring smooth, consistent, and effective execution of all commercial activities across multiple sales channels. This role oversees daily operations for e-commerce, live commerce, and B2B channels, coordinates cross-functional teams, resolves operational issues, and ensures a seamless customer experience across all platforms.

Key Responsibilities

Overall Commercial Execution

• Ensure day-to-day commercial operations run smoothly across all channels through clear coordination, issue resolution, and consistent execution

Live Commerce Operations

• Oversee live commerce planning and execution, including scheduling, staffing, product availability, and issue resolution to ensure smooth live sessions and strong performance

B2B Channel Management

• Manage B2B sales operations, including order processing, coordination with Operations, pricing execution, and customer fulfillment to deliver reliable and professional service

E-Commerce Channel Operations

• Oversee daily operations of e-commerce platforms to ensure product listings, pricing, promotions, and order processing are accurate, active, and properly executed

Customer Service Operations

• Ensure customer service teams meet response-time and resolution SLAs, handle issues professionally, and support a positive customer experience across all channels

Qualifications

• 5–10 years of experience in commercial operations, sales operations, e-commerce, or retail operations

• Proven experience managing multiple sales channels (e-commerce, live commerce, B2B, or retail)

• Strong hands-on experience in day-to-day commercial execution and issue resolution

• Demonstrated ability to coordinate cross-functionally with Marketing, Operations, Logistics, and Customer Service teams

• Experience supporting campaigns, promotions, and peak sales periods

• Solid understanding of order processing, pricing execution, and inventory coordination

• Comfortable managing KPIs, SLAs, and operational reporting

• Experience using e-commerce platforms such as Shopee, Lazada, TikTok Shop, and Shopify

• Working knowledge of ERP or Order Management Systems (OMS)

• Proficient in Excel or Google Sheets

Job Overview

The Communications Support Contractor will assist the Communications Lead in executing internal and external communication initiatives. This role requires a creative and detail‑oriented professional with strong design, content creation, and multimedia production skills. The ideal candidate can produce high‑quality visual, written, and video content while meeting tight deadlines and maintaining brand standards.

Key Responsibilities

• Collaborate closely with the Communications Lead to support communication campaigns and initiatives.
• Design and produce visual materials for social media, presentations, reports, and other communication assets.
• Assist in the creation, editing, and post‑production of videos for events, promotions, and documentation.
• Capture high‑quality photos and videos at events, in the field, and during other company activities.
• Draft, edit, and proofread written content such as newsletters, announcements, captions, and social media posts.
• Ensure timely delivery of outputs while maintaining high quality and consistency.
• Incorporate feedback effectively and continuously improve content and deliverables.
• Demonstrate proactiveness, attention to detail, and strong organizational skills in daily tasks.

Qualifications

Educational Background

• Graduate of Communication, Information Technology, or a related field.

Creative and Design Skills

• Proficient in graphic design tools, including:
• Canva
• Adobe Photoshop
• Adobe Illustrator (preferred)

Technical Proficiency

• Strong working knowledge of Microsoft Office tools:
• PowerPoint (presentation development)
• Word (documentation and reports)
• Excel (basic data handling is an advantage)

Video Production and Editing

• Experience editing videos using tools such as:
• Adobe Premiere Pro
• Filmora
• PowerDirector
• Basic knowledge of video formats, transitions, and audio synchronization.

Photography and Videography

• Capable of handling basic photography and videography tasks.
• Familiar with camera operations, framing techniques, and basic lighting set‑ups.

Writing and Content Creation

• Strong written communication skills; able to produce engaging write‑ups, captions, and content scripts.
• Background in copywriting or content marketing is an advantage.

Personal Attributes

• Creative, proactive, and detail‑oriented.
• Able to manage multiple tasks and meet deadlines effectively.
• Open to feedback and willing to collaborate in a team‑based environment.

Job Summary:

The ISMS Compliance Officer is responsible for maintaining, monitoring, and improving the organizations Information Security Management System (ISMS) in accordance with ISO 27001 standards. This role ensures that information security controls are properly implemented, risks are managed, and compliance requirements are met. The position is responsible for ensuring the ongoing application and monitoring of ISO Deliverables and Objectives as well as supporting audits, awareness programs, and continuous improvement of security processes across the business.

Duties and Responsibilities:

ISMS Maintenance and Compliance

• Maintain and update the ISMS documentation, including policies, procedures, risk registers, and control records.
• Coordinate periodic internal audits, management reviews, and corrective action tracking.
• Ensure alignment of ISMS with ISO 27001:2022 requirements and other applicable standards or regulations (e.g., GDPR, NIST, Data Privacy Act).
• Monitor compliance with security policies and report any non-conformities.

Risk and Control Management

• Support risk assessments, treatment plans, and ongoing monitoring of information security risks.
• Maintain evidence of control implementation and effectiveness.
• Assist in identifying, documenting, and remediating gaps in security controls.

Incident and Change Management

• Support incident reporting, investigation, and root cause analysis.
• Participate in change control reviews to ensure information security is considered in system or process changes.

Awareness and Training

• Conduct or coordinate employee information security awareness sessions.
• Assist with onboarding training for new hires on information security policies and best practices.

Audit and Reporting

• Perform regular compliance audits, address gaps and prepare for internal and external Audits.
• Support external ISO 27001 certification, surveillance and recertification audits.
• Prepare periodic ISMS performance reports for management, including KPIs and improvement initiatives.

Qualifications:

Education:

• Bachelors degree in Information Technology, Computer Science, or related field.

Experience:

• 2–5 years of experience in information security, compliance, or IT audit roles.
• Experience maintaining or implementing ISO 27001 or similar management systems preferred.

Certifications (preferred):

• ISO 27001:2022 Internal Auditor or Implementer
• CompTIA Security+, CISM, or CISSP (a plus)

Skills:

• Good understanding of information security principles, risk management, and IT governance.
• Strong documentation and reporting skills.
• Familiarity with cloud environments (AWS, GCP, or Azure) and data protection practices.
• Excellent communication and coordination skills.

Key Attributes

• Detail-oriented and methodical.
• Able to work independently and collaborate cross-functionally.
• Continuous improvement mindset and proactive in identifying risks or improvements.

Department: Accounting / Finance

Employment Type: Full-time

Work Arrangement: Office-based

Job Purpose

The Accounting Assistant supports the Accounting Head in the day-to-day execution of accounting operations to ensure accurate, timely, and compliant financial records. The role focuses on transaction recording, account monitoring, reconciliations, variance analysis, and assistance in the preparation of financial and management reports, while maintaining data integrity and confidentiality.

Key Duties and Responsibilities

Financial Reporting and Account Management

• Monitor and review transactions and movements of assigned Chart of Accounts.
• Perform account and departmental variance analysis and prepare monthly reports.
• Ensure timely and accurate submission of financial data for consolidation.
• Maintain reconciled Subsidiary Ledger and General Ledger accounts.
• Assist in the preparation of management and financial reports.

Employee Receivables and Cash Advance Management

• Coordinate with the Finance Manager on the recording of employee cash advances, liquidations, and related payment transactions.
• Reconcile employee receivable accounts on a monthly basis and ensure complete and accurate postings.
• Investigate, analyze, and resolve discrepancies in employee receivable balances.
• Maintain accurate and up-to-date ageing reports for employee receivables.

Coordination and Compliance Support

• Coordinate with the Human Resources team on employee- and payroll-related deductions.
• Ensure confidentiality and proper handling of financial and employee-related records.
• Support adherence to internal accounting policies, procedures, and controls.

Minimum Qualifications

Education

• Bachelors degree in accountancy or an equivalent course

Experience

• At least one (1) year of relevant accounting experience in general accounting, cost accounting, or taxation

Knowledge and Skills

• Working knowledge of accounting entries related to balance sheet and income statement accounts
• High level of accuracy and attention to detail in preparing and encoding financial data
• Proficiency in Microsoft Office applications, particularly Excel
• Exposure to computerized accounting or ERP systems
• Ability to handle confidential information with professionalism and discretion

Role Summary

We are looking for a customer-focused Live Chat Support & Shopify Order Specialist to deliver fast, accurate, and friendly support through live chat while managing orders on the Shopify platform. In this role, you will assist customers with inquiries, process and track orders, coordinate with internal teams to resolve delivery issues, and identify opportunities to recommend relevant products—all while ensuring an excellent customer experience that drives satisfaction and repeat purchases.

Key Responsibilities

Customer Support (Live Chat)

• Respond to customer inquiries via live chat in a professional, helpful, and timely manner.
• Provide clear, accurate information on products, pricing, promotions, availability, order status, and policies.
• Troubleshoot customer concerns such as incorrect items, missing orders, damaged products, and billing questions.
• Escalate complex cases appropriately while maintaining ownership and ensuring resolution.

Order Processing & Shopify Management

• Process customer orders using the Shopify e-commerce platform, ensuring accuracy in product selection, discounts, shipping details, and payment confirmation.
• Update order statuses, apply changes (e.g., address corrections, cancellations, returns), and coordinate replacements/refunds when needed.
• Review orders for potential issues (fraud indicators, incomplete addresses, duplicate orders) and follow established verification steps.

Shipment Monitoring & Customer Updates

• Track shipments across couriers and logistics partners and proactively communicate updates to customers.
• Provide timely notifications for delays, failed delivery attempts, and shipping exceptions, offering solutions when needed.
• Coordinate re-deliveries, reroutes, or returns-to-sender actions in partnership with internal teams and carriers.

Upselling & Customer Value

• Identify customer needs and recommend relevant products, add-ons, or services to enhance the shopping experience.
• Use customer context (purchase history, cart contents, preferences) to make personalized suggestions without being pushy.
• Promote current campaigns, bundles, upgrades, or warranties when appropriate.

Documentation & Record Management

• Maintain accurate, complete, and updated customer records, including chat notes, issue categories, resolutions, and follow-ups.
• Log all interactions and outcomes in the system for reporting, tracking, and quality audits.
• Ensure compliance with company policies related to customer data privacy and order handling.

Cross-Functional Collaboration

• Work closely with internal teams such as Warehouse/Fulfillment, Logistics, Finance, and Product to resolve order or delivery issues quickly.
• Share recurring customer feedback and common pain points to support process improvements.
• Participate in team huddles, training, and calibration sessions to maintain service standards.

Customer Experience Excellence

• Deliver exceptional service that supports high customer satisfaction and retention.
• Manage multiple chat conversations simultaneously while maintaining quality and accuracy.
• Meet or exceed performance metrics (response time, resolution rate, CSAT, etc.).

Qualifications

• Experience in customer support (chat/email/voice) is an advantage; e-commerce support experience is a plus.
• Hands-on experience with Shopify order management is highly preferred (or willingness to learn quickly).
• Strong written communication skills in English (additional language skills are a plus).

Skills & Competencies

• Excellent chat etiquette and professional tone
• Strong attention to detail and accuracy in order handling
• Ability to multitask and handle multiple chats at once
• Problem-solving and de-escalation skills
• Customer empathy and service mindset
• Basic to intermediate proficiency in tools such as:
  • Shopify, order tracking portals, helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk), and Google Workspace/Microsoft Office

Responsibilities:

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Qualifications:

• Good/Excellent English Communication skills & Comprehension
• Completed at least Senior High School or 2 years of college education; College Grad/Fresh Grad
• Basic computer navigation skills
• Amenable to work onsite in Ortigas, Pasig

Perks & Benefits:

• Medical
• Miscellaneous allowance
• Loans
• Dental

Role Overview

The Customer Service Representative is responsible for delivering excellent support and service to clients or customers. This role requires strong communication skills, a customer-first mindset, and the ability to handle inquiries efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Qualifications

• Completed at least 2 years of college education.
• Minimum of 6 months to 1 year of work experience in any field.
• Proficient in both English and Tagalog.

Job Summary:

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support. You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.

Key Responsibilities:

• Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
• Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
• Provide accurate and timely information to customers, maintaining the highest standards of service.
• Document and update customer records and databases in accordance with system requirements and prescribed formats.
• Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
• Follow up with customers to ensure satisfaction and maintain optimal service levels.
• Understand and utilize all relevant systems, programs, and procedures effectively.
• Communicate with customers to resolve account-related questions or concerns.
• Escalate unresolved issues or complaints to the appropriate channels or management.
• Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
• Ensure compliance with all applicable federal and local laws, regulations, and company policies.
• Provide feedback to management regarding potential issues or areas for improvement.
• Recommend process enhancements to improve customer experience and operational efficiency.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in using computer systems and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Prior experience in customer service, telesales, or technical support is an advantage.

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Leadership programs
• Paid training and tuition reimbursement
• Employee assistance program

Job Overview

The Delivery Helper assists the driver with daily deliveries by loading and unloading items, ensuring correct deliveries, and keeping the vehicle clean and organized. This role helps make sure deliveries are completed safely, on time, and in line with company rules.

Job Responsibilities

• Assist in loading and unloading products onto and from the delivery truck
• Organize and secure cargo to prevent damage during transit
• Accompany the driver on delivery routes and assist with navigation as needed
• Ensure correct items are delivered to the appropriate locations
• Collect signatures and assist with basic delivery documentation
• Maintain the cleanliness and orderliness of the vehicle and cargo area
• Follow all safety procedures and company guidelines at all times

Qualifications

• At least a high school graduate
• Physically fit and able to lift and carry delivery items
• Willing to work on a 6-day work schedule
• Responsible, reliable, and safety-conscious
• Able to follow instructions and work well with a driver or team

Work Schedule

• 6-day work week; 8 hours per day
• Monday to Saturday: 7:00 AM – 4:00 PM or  8:00 AM – 5:00 PM
• Schedule may change based on business needs