Job Summary:

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support. You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.

Key Responsibilities:

• Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
• Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
• Provide accurate and timely information to customers, maintaining the highest standards of service.
• Document and update customer records and databases in accordance with system requirements and prescribed formats.
• Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
• Follow up with customers to ensure satisfaction and maintain optimal service levels.
• Understand and utilize all relevant systems, programs, and procedures effectively.
• Communicate with customers to resolve account-related questions or concerns.
• Escalate unresolved issues or complaints to the appropriate channels or management.
• Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
• Ensure compliance with all applicable federal and local laws, regulations, and company policies.
• Provide feedback to management regarding potential issues or areas for improvement.
• Recommend process enhancements to improve customer experience and operational efficiency.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in using computer systems and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Prior experience in customer service, telesales, or technical support is an advantage.

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Leadership programs
• Paid training and tuition reimbursement
• Employee assistance program

Job Overview

The Delivery Helper assists the driver with daily deliveries by loading and unloading items, ensuring correct deliveries, and keeping the vehicle clean and organized. This role helps make sure deliveries are completed safely, on time, and in line with company rules.

Job Responsibilities

• Assist in loading and unloading products onto and from the delivery truck
• Organize and secure cargo to prevent damage during transit
• Accompany the driver on delivery routes and assist with navigation as needed
• Ensure correct items are delivered to the appropriate locations
• Collect signatures and assist with basic delivery documentation
• Maintain the cleanliness and orderliness of the vehicle and cargo area
• Follow all safety procedures and company guidelines at all times

Qualifications

• At least a high school graduate
• Physically fit and able to lift and carry delivery items
• Willing to work on a 6-day work schedule
• Responsible, reliable, and safety-conscious
• Able to follow instructions and work well with a driver or team

Work Schedule

• 6-day work week; 8 hours per day
• Monday to Saturday: 7:00 AM – 4:00 PM or  8:00 AM – 5:00 PM
• Schedule may change based on business needs

About the Role

Location: Philippines
Employment Type: Full-time
Work Setup: Onsite (Monday to Friday) with hybrid arrangement available after initial period

We are looking for a Demand Planner who will be responsible for developing accurate demand forecasts and supporting business decisions through data-driven insights. This role will work closely with Sales, Marketing, Finance, and Supply Chain teams to ensure effective planning, inventory management, and business continuity.

The ideal candidate has strong analytical skills, experience in demand planning or supply chain, and the ability to collaborate with different teams to improve forecasting processes.

Key Responsibilities

• Develop and maintain demand forecasts using demand planning systems and established forecasting processes.
• Analyze historical and future demand inputs, including sales trends, promotions, product changes, and market activities to improve forecast accuracy.
• Collaborate with Sales, Marketing, Finance, and Supply Chain teams to gather insights and address forecasting gaps.
• Support new product launches, product transitions, and discontinuations by evaluating demand assumptions and business impact.
• Maintain accurate demand planning data and ensure timely updates of rolling forecasts.
• Communicate forecast assumptions, risks, opportunities, and recommendations to key stakeholders.
• Analyze forecast performance, identify improvement opportunities, and recommend process enhancements.
• Monitor key performance indicators (KPIs) and contribute to continuous improvement initiatives.

Who We're Looking For

• Bachelor's degree in Supply Chain Management, Business, Economics, Engineering, or related fields.
• 3–5 years of experience in Demand Planning, Supply Chain Planning, Forecasting, or related business roles.
• Experience working in a cross-functional environment with Sales, Marketing, Finance, and Operations teams.
• Strong analytical and problem-solving skills with the ability to interpret business data.
• Experience with demand planning tools or systems such as SAP APO DP, Demantra, or similar platforms is preferred.
• Proficient in Microsoft Excel, PowerPoint, and other reporting tools.
• Experience in FMCG, manufacturing, consumer goods, or related industries is an advantage.

Why Join Us?

You will have the opportunity to work with different business teams, influence demand planning decisions, and contribute to improving operational efficiency through data-driven insights.

About the Role

The DevOps Engineer is responsible for setting up and managing development tools, cloud infrastructure, and server environments. The role also provides technical support in operating and maintaining IT assets used in company activities and production environments, helping ensure reliable systems and smooth operations.

Key Responsibilities

• Manage cloud infrastructure and Linux servers, primarily through DigitalOcean, while supporting Azure and AWS environments as needed.
• Manage DNS and domain records, SSL/TLS certificates, renewals, subdomains, redirects, firewalls, and load balancers.
• Set up and maintain deployment processes and CI/CD pipelines using Git, coordinating releases with web developers.
• Monitor system uptime, logs, resource usage, backups, and alerts, and troubleshoot server and application issues.
• Apply security best practices, including access control, secure handling of credentials and secrets, system patching, vulnerability mitigation, and backup and recovery procedures.
• Maintain documentation covering servers, access handovers, domains, SSL renewals, and production troubleshooting procedures.
• Review infrastructure usage and identify opportunities to improve cost efficiency, performance, reliability, and production or event support.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. Equivalent relevant professional experience may also be considered.
• At least one to two years of hands-on experience in cloud infrastructure, server administration, DevOps support, or a related role.
• Practical experience managing DigitalOcean and Linux servers, DNS and domain configurations, and SSL certificates.

Skills and Competencies

• Strong understanding of Linux system administration, networking, DNS, SSL/TLS, and cloud infrastructure.
• Hands-on experience with DigitalOcean; familiarity with Microsoft Azure and Amazon Web Services is preferred.
• Familiarity with Nginx or Apache, Git, CI/CD tools, Bash or Python scripting, and deployment troubleshooting.
• Understanding of Docker, Kubernetes, and monitoring or logging tools is an advantage.
• Security-conscious, proactive, and flexible in responding to technical and operational requirements.
• Strong communication and collaboration skills, with the ability to work effectively with developers, colleagues, vendors, and other stakeholders.

Why Join Us?

This role provides an opportunity to work across cloud infrastructure, server administration, system security, deployment automation, and production support. You will collaborate closely with technical teams while contributing to the reliability, performance, and continuous improvement of the organization's technology environment.

DI&A Administrative Assistant

Department: Data, Insights & Analytics (DI&A)

Work Setup Schedule: Monday–Friday, 9:00 AM–6:00 PM

Arrangement: Hybrid (3 days onsite at TFC)

Equipment: Company-issued laptop and mobile phone

Position Summary

The DI&A Administrative Assistant provides administrative, operational, and governance support to the Data, Insights & Analytics team. The role ensures efficient department operations by managing budgets, procurement, service requests, documentation, SharePoint, data governance activities, and team coordination.

Key Responsibilities

• Manage budget tracking, PR/PO/GR processing, and financial records.
• Administer service requests, monitor progress, and coordinate issue resolution.
• Maintain governance documents, SOPs, and compliance records.
• Update and manage DI&A SharePoint sites and document repositories.
• Support data governance by managing Atlan/SIGA requests, metadata uploads, and glossary validation.
• Coordinate meetings, workshops, and team events, including documentation and follow-ups.
• Provide day-to-day operational and project administrative support, including reporting and process improvement initiatives.

Qualifications

Education

• Bachelor's degree in Business Administration, Management, Information Systems, or a related field preferred.

Experience

• Experience in administrative, operations, project coordination, or governance support.
• Exposure to IT operations, data governance, or project management is an advantage.

Technical Skills

• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiar with SharePoint and Microsoft Copilot or other GenAI tools.
• Knowledge of procurement (PR/PO/GR), service management systems, and data governance platforms (e.g., Atlan) is a plus.

Core Competencies

• Strong organization and attention to detail
• Excellent communication and collaboration
• Ability to manage multiple priorities
• Process-oriented, proactive, and adaptable
• Strong problem-solving skills and sound judgment
• High integrity and professionalism

The DI&A Administrative Assistant provides administrative, operational, and governance support to the Data,

Insights & Analytics team. The role ensures efficient department operations by managing budgets, procurement, service

requests, documentation, SharePoint, data governance activities, and team coordination.

Key Responsibilities

Manage budget tracking, PR/PO/GR processing, and financial records.

Administer service requests, monitor progress, and coordinate issue resolution.

Maintain governance documents, SOPs, and compliance records.

Update and manage DI&A SharePoint sites and document repositories.

Support data governance by managing Atlan/SIGA requests, metadata uploads, and glossary validation.

Coordinate meetings, workshops, and team events, including documentation and follow-ups.

Provide day-to-day operational and project administrative support, including reporting and process improvement

initiatives.

Qualifications

Education

Bachelor's degree in Business Administration, Management, Information Systems, or a related field preferred.

Experience

Experience in administrative, operations, project coordination, or governance support.

Exposure to IT operations, data governance, or project management is an advantage.

Technical Skills

Proficient in Microsoft Excel, Word, and PowerPoint.

Familiar with SharePoint and Microsoft Copilot or other GenAI tools.

Knowledge of procurement (PR/PO/GR), service management systems, and data governance platforms (e.g.,

Atlan) is a plus.

About the role

The Die & Mould Engineer is responsible for analyzing tooling-related production issues, planning corrective actions, supporting die trials and fabrication, and driving process improvements that improve product quality and equipment reliability.

Key responsibilities

• Analyze product defects and determine whether abnormalities originate from dies, moulds, stamping, machining, or fabrication processes.
• Lead die trials, troubleshooting, technical analysis, and validation of corrective actions.
• Develop and recommend corrective and preventive countermeasures to reduce repeat defects and downtime.
• Support repair, modification, improvement, and fabrication of tooling components.
• Use or oversee the use of conventional milling, drilling, and grinding machines as required.
• Prepare technical reports and communicate findings to production, quality, and management.
• Coach technicians on technical solutions and proper troubleshooting methods.
• Apply structured problem-solving methods such as 8D where appropriate.

Qualifications

• Bachelor's degree in Mechanical Engineering.
• At least 3 years of relevant experience in die/mould engineering, press stamping, tooling, machining, or manufacturing engineering.
• Working knowledge of conventional milling, drilling, and grinding machines.
• Strong analytical, root-cause analysis, and corrective-action skills.
• Knowledge of 8D Problem Solving is an advantage.
• Leadership or people-management experience is an advantage.

About the role

The Die & Mould Technician supports manufacturing operations by diagnosing tooling-related defects, conducting die trials, troubleshooting abnormalities, and carrying out repair and fabrication work using conventional machines.

Key responsibilities

• Inspect product output and identify die, mould, stamping, or fabrication-related abnormalities.
• Perform structured problem analysis and recommend corrective and preventive actions.
• Conduct die trials, troubleshooting, repairs, adjustments, and fabrication activities.
• Operate conventional milling, drilling, and grinding machines safely and accurately.
• Document findings, actions taken, and results of trial or repair activities.
• Guide junior technicians and share practical solutions based on technical analysis.
• Coordinate with engineering, production, and quality teams to minimize downtime and recurrence.

Qualifications

• Graduate of Mechatronics Technology or a closely related technical program.
• At least 5 years of relevant experience in die/mould maintenance, press stamping, machining, or tooling support.
• Hands-on capability in conventional milling, drilling, and grinding machines.
• Strong troubleshooting, root-cause analysis, and corrective-action skills.
• Able to interpret product output and identify tooling-related defects.
• Leadership or people-management experience is an advantage.

About the Role

The Digital Ads Specialist is responsible for planning, executing, and optimizing paid digital advertising campaigns across platforms such as Facebook, Google Ads, and other digital channels. The role manages channel strategy, budget pacing, media buying, conversion tracking, performance reporting, and campaign optimization, using data-driven insights to improve efficiency and campaign results.

Key Responsibilities

Channel Ownership and Strategy

• Take ownership of assigned channels, managing budget pacing and ensuring quality and efficiencies.
• Define channel strategy per campaign objective including but not limited to audience strategy and content strategy.
• Responsible for aligning ad specs and analytics requirements with internal stakeholders.

Media Buying, Reporting and Optimizations

• Execute media buying, implementing best practices and learnings. Ensure proper measurement and conversion tracking are implemented. Provide data-driven insights and lead optimizations.
• Prepare reports based on agreed cadence, structure, and granularity. Ensure compliance with internal and external mandatories.
• Industry Knowledge
• Keep up to date on channel and industry trends and updates.

Qualifications

• At least 2 years of work experience in Digital Marketing, managing paid ads campaigns.
• Bachelor's/College Degree in Business and Marketing.
• Excellent understanding of Facebook, Google Ads, and other platforms.
• Excellent in campaign A/B testing and optimization.
• Intermediate knowledge in MS Office - Excel and Spreadsheet.
• Strong analytical skills and experience in generating SEM reports.
• Outstanding communication, coordination, and interpersonal skills.
• Experience in planning and implementing a successful SEM strategy.
• Experienced in web analytics (e.g., Google Analytics, Net Insight, Omniture, Webtrends).
• Familiar with A/B testing and multivariate experiments.
• Fluent in English; 2-3 years experience as a mainland push overseas game purchase optimization specialist.

The Digital Creative & Multimedia Designer plays a key role in creating visually compelling, brand-aligned content across digital and traditional platforms. This role blends creativity, design expertise, and technical skills to support marketing campaigns, internal communications, and client-facing materials.

If you enjoy turning ideas into eye-catching visuals, collaborating with cross-functional teams, and working in a fast-paced hybrid setup, this role is for you.

Key Responsibilities

Creative Design & Production

• Conceptualize, design, and produce multimedia assets including graphics, animations, videos, and interactive content
• Ensure all creative outputs align with brand guidelines and project objectives
• Design visuals for presentations, digital ads, email campaigns, websites, and event collateral

Video & Motion Graphics

• Edit short-form and long-form videos for promotional and educational use
• Create motion graphics and animated explainers to enhance storytelling
• Support video shoots through storyboarding, creative direction, and post-production

Collaboration & Execution

• Work closely with marketing, communications, and digital teams to translate briefs into impactful visuals
• Participate in brainstorming sessions and contribute creative ideas that strengthen brand engagement
• Manage multiple design projects while meeting deadlines in a hybrid (office + remote) setup

Brand Consistency & Innovation

• Maintain consistency in tone, color, imagery, and typography across all platforms
• Stay updated on design trends, emerging platforms, and creative tools to continuously improve output quality

Qualifications

• Bachelors degree in Multimedia Arts, Graphic Design, Visual Communication, or any creative field that taught you how to turn ideas into eye candy
• 2–3 years of experience in multimedia design (bonus points if youve worked in a marketing team with tight deadlines and fast feedback loops)
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) — basically your daily vitamins
• Familiarity with Figma or Canva is a plus (we know, sometimes Canva saves the day)
• Foundational knowledge of UI/UX principles, video editing, and motion graphics (keyframes and basic animation techniques included)
• Strong portfolio that makes us say Wow — especially work from the service sector or anything that proves you can make HR sound exciting
• Excellent time management and communication skills
• A collaborative team player who thrives in a hybrid work environment
• Open to using AI tools to work smarter and amplify creativity