About the Role

We are seeking experienced and results-driven leaders to manage end-to-end operations within a dynamic BPO/shared services environment. This role is responsible for driving service delivery excellence, achieving client KPIs, leading high-performing teams, and ensuring operational efficiency across processes. The ideal candidate has strong exposure to outsourcing environments and a proven track record in stakeholder management and performance optimization.

Key Responsibilities

Operational Leadership

• Lead and oversee daily operations to ensure delivery of SLAs and KPIs
• Drive productivity, efficiency, and continuous improvement initiatives
• Manage P&L, cost optimization, and resource allocation
• Ensure compliance with internal policies, client requirements, and regulatory standards

People Management

• Lead, coach, and develop team leaders and frontline employees
• Build a high-performance culture through engagement, coaching, and succession planning
• Manage attrition, attendance, and overall team performance metrics
• Conduct performance reviews and implement development plans

Client & Stakeholder Management

• Act as the primary point of contact for clients and internal stakeholders
• Build strong client relationships and ensure high satisfaction (CSAT/NPS)
• Provide regular business reviews, reports, and insights
• Identify opportunities for account growth and expansion

Process Improvement & Strategy

• Drive Lean/Six Sigma initiatives and automation projects
• Analyze data to identify gaps and recommend solutions
• Lead transformation projects and process re-engineering efforts
• Support digital initiatives and innovation within operations

Performance & Reporting

• Monitor and report on KPIs such as AHT, CSAT, FCR, Quality, and Productivity
• Ensure accurate and timely reporting to leadership and clients
• Use analytics to drive decision-making and performance improvements

Qualifications

• Bachelor's degree required (Business, Management, or related field preferred)
• 5–12+ years of experience in BPO, shared services, or outsourcing industry
• At least 3–5 years in a leadership role (Team Lead / Manager / Senior Manager)
• Strong knowledge of operations management, service delivery, and client engagement
• Experience handling international accounts (US, UK, AU) is an advantage
• Exposure to Lean Six Sigma or process improvement methodologies is preferred

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and stakeholder management abilities
• Data-driven decision-making and analytical thinking
• Strategic mindset with execution capability
• High adaptability in fast-paced environments
• Strong problem-solving and conflict resolution skills

Benefits

• HMO coverage (with dependents upon regularization)
• Life and accident insurance
• Competitive salary with performance incentives
• Paid leaves and holiday pay
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Career growth and leadership development programs

Why Join Us

• Exposure to global clients and diverse industries
• Opportunities to lead large-scale operations and transformation projects
• Strong focus on continuous improvement and innovation
• Clear career progression and leadership development pathways

Role Overview

The Senior Payroll Specialist is responsible for the accurate, timely, and compliant delivery of payroll services across assigned countries or entities. This role ensures end-to-end payroll execution, supports vendor coordination, and maintains adherence to statutory and organizational requirements.

The position also plays a key role in issue resolution, process improvement, and delivering a high standard of internal customer service. 

Responsibilities

• Process end-to-end payroll, including statutory and taxation payments and reporting for countries processed in-house
• Ensure accurate and timely payroll payments for all supported countries
• Ensure data from Workday and non-Workday systems is collated and transferred to the Local Country Payroll Vendor (LCPV)
• Release payroll data and any special instructions to the Local Country Payroll Vendor (LCPV)
• Receive payroll data from LCPV, review, validate, and confirm results
• Support payroll system upgrades to ensure alignment with legal and statutory requirements
• Coordinate with payroll vendors on all matters related to payroll processing and reporting
• Address employee concerns and queries in a timely and professional manner
• Maintain and update payroll-related tools (e.g., country payroll manuals, wage type catalogues, process flows, and payroll calendars)
• Collaborate with internal stakeholders (e.g., Finance, Treasury) to process bank files and finalize payroll
• Drive and sustain cross-country process improvements and standardization across supported regions

Qualifications

• Knowledge of payroll processes and procedures for assigned countries
• Strong analytical skills with the ability to manage multiple tasks and priorities in a dynamic environment
• Proficient in Microsoft Office (Excel); experience with HRIS/payroll systems (e.g., Workday, SAP) is preferred
• Strong focus on accuracy, control, and compliance
• Proactive, with the ability to anticipate and resolve issues
• Ability to handle sensitive information with a high level of confidentiality
• Strong interpersonal skills with the ability to build professional relationships across teams
• High level of process orientation and continuous improvement mindset
• Above-average communication skills and strong customer service orientation
• Bachelor's degree in Business, HR, or related discipline required
• 3–5 years of payroll experience, preferably within an HR Shared Services environment
• Experience handling regional or multi-country payroll is required

About the Role

The Senior Production Coordinator is responsible for organizing and managing a high volume of painting projects, schedules, and operational activities. This role requires close coordination with customers, painters, crew leaders, suppliers, and management to ensure projects are scheduled efficiently and completed smoothly.

The ideal candidate is highly organized, reliable, responsive, and comfortable handling multiple priorities in a fast-paced environment. Strong communication, practical problem-solving, and the ability to adapt quickly to scheduling changes are essential for success in this role.

Key Responsibilities

• Schedule and coordinate painting projects, painters, and work crews.
• Manage and maintain daily and weekly production schedules.
• Communicate with customers regarding project start dates, timelines, and scheduling changes.
• Coordinate with painters, crew leaders, suppliers, and management to support smooth project delivery.
• Adjust schedules in response to weather conditions, project delays, staffing concerns, and customer requests.
• Monitor project progress and maintain accurate production records.
• Help ensure an excellent customer experience from project scheduling through completion.
• Support management with production-related tasks, coordination, and follow-ups.

Qualifications and Experience

• Experience in scheduling, logistics, dispatch, customer service, construction coordination, property management, or operations is an advantage but not required.
• Excellent written and verbal English communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and changing schedules simultaneously.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a dedicated home workspace.
• Formal education or professional credentials are not required. Reliability, work ethic, ownership, and attitude are highly valued.

Skills and Competencies

• Strong scheduling, coordination, and time-management skills.
• Effective customer and stakeholder communication.
• Practical problem-solving and sound decision-making.
• Calm and composed approach when handling pressure or unexpected changes.
• High level of reliability, responsiveness, and accountability.
• Positive attitude and willingness to learn and receive feedback.
• Strong ownership mentality and ability to complete tasks without constant supervision.
• Team-oriented mindset and ability to work effectively in a fast-paced environment.

Why Join Us?

• Join an established organization with decades of experience in the residential services industry.
• Take on an important role in coordinating projects and supporting daily operations.
• Work remotely while collaborating closely with customers, crews, suppliers, and management.
• Gain opportunities to develop your scheduling, operations, and customer service capabilities.
• Build a long-term career and become a key member of a growing operations team.

Job Summary

We are seeking a results-driven Sales Manager – End-User to lead and develop a sales team, drive revenue growth, and ensure the achievement of sales targets within the assigned market. This role is responsible for coaching team members, managing sales performance, forecasting, business development, and maintaining strong customer relationships.

Key Responsibilities

• Lead, coach, motivate, and manage the sales team to achieve sales objectives and revenue targets.

• Monitor sales performance, productivity, and field activities to ensure company standards are met.

• Develop and implement sales plans, forecasts, and strategies to maximize market opportunities.

• Identify skill gaps and provide training, coaching, and development to improve team performance.

• Recruit, onboard, and develop sales representatives in accordance with company policies.

• Support territory planning, customer engagement, and sales productivity initiatives.

• Review sales reports, customer activities, and market trends to drive business growth.

• Assist in customer account management, collections, and resolving sales-related concerns.

• Ensure compliance with company policies, procedures, and Code of Conduct.

• Conduct regular sales meetings and contribute to annual sales and marketing planning.

Qualifications

• Bachelor's Degree in Business, Marketing, Sales, or a related field.

• Proven experience in sales leadership, team management, and business development.

• Strong coaching, communication, negotiation, and customer relationship management skills.

• Ability to analyze sales performance, forecast results, and develop action plans.

• Proficient in sales reporting, planning, and performance management.

Why Apply for This Role?

Lead a dynamic sales team, drive business growth, and make a direct impact on the company's success.

About the Role:

We are looking for a hands-on Sales Systems Analyst to strengthen our commercial reporting and automation. You will work with business stakeholders to improve Power BI reporting, CRM data quality, integrations, and workflow automation, reducing reliance on manual spreadsheets.

This is a business-facing analyst/developer role, ideal for candidates who enjoy transforming complex data and messy processes into reliable, actionable insights.

Key Responsibilities:

• Build and maintain Power BI reports, dashboards, datasets, and semantic models
• Translate reporting and automation requirements into practical, scalable solutions
• Improve CRM data structures, pipeline tracking, and data quality
• Automate workflows across CRM, reporting, finance, and operational systems
• Document reporting rules, KPIs, and processes for governance and adoption
• Collaborate with stakeholders, including senior leadership, to ensure data-driven decision-making

Requirements:

• 5+ years of experience in reporting, analytics, or business intelligence
• Strong Power BI expertise (Desktop, Power Query/M, DAX, semantic modeling)
• Experience in CRM platforms (HubSpot, Salesforce, Microsoft Dynamics, or similar)
• Solid understanding of data modeling, KPIs, and reporting accuracy
• Ability to work independently while communicating effectively with business stakeholders
• Excellent English communication and documentation skills

Preferred Skills:

• SQL, ETL, Azure, or cloud/data platforms
• Experience with workflow automation (Power Automate, JSON/REST)
• Knowledge of SharePoint, Microsoft 365, or CPQ workflows
• Familiarity with sales operations, pipeline management, forecasting, or finance integration

Why Join Us:

This is a great opportunity for a data-driven, technically skilled analyst to make a direct impact on sales reporting, automation, and CRM excellence. You'll work closely with business leaders, improve critical processes, and help shape the company's data-driven decision-making.

About the Role

We are looking for a highly experienced Senior Studio Producer to lead the day-to-day operations of a growing game development studio focused on creating premium casino slot titles for the global market.

This role is ideal for a seasoned game production leader who has successfully managed multiple game titles simultaneously, led cross-functional teams, and driven projects from concept through launch. You will work closely with stakeholders across the US, Japan, and global partner studios while helping shape the operational excellence and culture of the studio.

Key Responsibilities

• Lead and manage multiple game titles across different stages of development.
• Own production schedules, resource allocation, and delivery timelines.
• Drive agile development practices across game design, art, engineering, and mathematical disciplines.
• Establish and maintain studio operating standards and production processes.
• Monitor project risks, identify bottlenecks, and implement solutions proactively.
• Coordinate regulatory submissions and testing schedules.
• Manage internal teams, discipline leads, and external vendors.
• Conduct regular project reviews and ensure quality standards are met.
• Collaborate with global stakeholders and partner studios to achieve project objectives.
• Build and scale high-performing development teams while fostering a culture of accountability and collaboration.

Qualifications

Required Experience

• Bachelor's degree in Film, Multimedia Arts, Communications, Marketing, or a related field (or equivalent practical experience).
• 10+ years of game production experience.
• At least 5 years in a leadership role managing a studio, multi-title portfolio, or large production team.
• Proven track record of successfully delivering multiple commercial game titles.
• Extensive experience managing cross-functional teams including Design, Art, Engineering, and Technical disciplines.
• Strong knowledge of Agile development methodologies.
• Experience working with global stakeholders and distributed teams.

Preferred Experience

• Casino slot game development (land-based, social, or mobile).
• Mobile free-to-play game development.
• Regulatory submission processes (GLI, BMM, or equivalent).
• Studio scaling and operational transformation initiatives.
• Production tools and engine pipeline optimization.
• Experience working with US and Japanese stakeholders.

What We're Looking For

• Strong leadership and stakeholder management skills.
• Excellent communication and presentation abilities.
• Strategic problem-solving mindset.
• Ability to thrive in a fast-paced, multi-project environment.
• Passion for gaming and delivering exceptional player experiences.
• Strong organizational and execution capabilities.

Why Join Us?

• Lead the development of globally released gaming titles.
• Work with international teams and industry experts.
• Influence studio operations, culture, and growth.
• Competitive compensation and career advancement opportunities.
• Be part of a high-impact leadership team driving innovation in game development.

Job Summary

The Senior Treasury Analyst plays a critical role in managing the company's financial operations. This position oversees cash management, forecasting, and risk management, and supports the development and implementation of financial policies and procedures. The role works closely with Finance and Accounting teams to ensure accuracy, efficiency, and compliance across treasury processes.

Key Responsibilities

• Oversee the daily management of in-house loan lending activities
• Conduct loan checks independently, ensuring compliance with established loan criteria
• Coordinate and reconcile foreign exchange transactions, including alignment with trading tools and bank statements
• Monitor and manage the shared mailbox for loan-related communications, ensuring timely responses within 24 hours
• Perform daily reviews and proper filing of legal agreements to ensure compliance and accuracy
• Conduct quarterly reviews and arrange applicable fees for credit facilities in accordance with existing agreements
• Act as the primary point of contact for external stakeholders, including financial institutions, and collaborate with internal departments on treasury- and payment-related matters
• Support enhancement initiatives, including system testing and process improvement projects
• Monitor bank accounts and oversee cash movement activities to ensure accuracy and compliance
• Assist in the preparation and delivery of treasury-related reports
• Provide ad hoc support during team absences to ensure continuity of operations

What We Expect

• 5–6 years of experience in Finance, Corporate Treasury, or Accounting, preferably within an international working environment, with exposure at a supervisory or managerial level
• A dependable and trustworthy professional with strong analytical skills and keen attention to detail
• Self-driven, proactive, and able to perform effectively under pressure and tight deadlines
• Strong communication skills, with the ability to engage professionally with both internal and external stakeholders

Why Work for Q2 HR Solutions?

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• Collaborative and supportive work environment
• Access to training and professional development
• Work-life balance and flexible work arrangements

If you are a highly motivated, experienced treasury professional seeking a challenging, rewarding opportunity, we encourage you to apply for the Senior Treasury Analyst role.

Role Overview

The Senior Wealth Sales Relationship Manager is a client-facing role responsible for managing a portfolio of top-tier Premier customers. This position requires a high level of professionalism, client focus, and expertise in financial planning. The role also involves providing direct investment advisory support to Junior Wealth RMs and Insurance Specialists, ensuring they are equipped with current market insights and macroeconomic views for effective client engagement.

Key Responsibilities

• Acquire, cross-sell, and retain a portfolio of Wealth clients.
• Grow the investment business across insurance, funds, and fixed income products.
• Provide investment advisory support to clients and internal partners.
• Help clients actively manage their investment portfolios and serve as their trusted wealth advisor.
• Conduct regular portfolio reviews to identify cross-selling opportunities and enhance client loyalty.
• Attract new clients by understanding their financial needs and delivering high-quality service.
• Maintain operational integrity and ensure compliance with Group standards.
• Collaborate with branch RMs and heads to achieve business performance targets as defined by IWPB.
• Support Junior Wealth RMs and Insurance Specialists with market updates and advisory guidance.
• Work as part of an integrated brokerage management team to meet standards and deliver operating models.
• Ensure 100% compliance with sales procedures.

Qualifications & Requirements

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of progressive experience in financial services or retail sales.
• Proven success in selling insurance and investment products.
• Experience managing relationships with high-net-worth clients.
• Strong communication, client focus, and influencing skills.
• Advanced technical skills in wealth management.
• Strong sales orientation, networking, and portfolio management capabilities.
• In-depth knowledge of financial services products, client relationship systems, and business banking segments.
• Must hold valid local licenses and accreditations in wealth management as required by regulatory authorities.

About the Role

We are looking for an experienced Senior Operations Manager – Healthcare Account to lead a customer and patient support team for a global healthcare organization.

In this role, you will oversee the daily operations of the team, support and develop Team Leaders and Advisors, monitor performance, and make sure patients and customers receive a high level of service.

This opportunity is ideal for an experienced operations leader from a healthcare, BPO, contact center, or customer service environment who enjoys developing people, improving operations, and working with local and international stakeholders.

What You'll Do

• Lead the day-to-day operations of the healthcare customer service team.
• Manage and support Team Leaders and frontline team members.
• Ensure patients and customers receive accurate, timely, and professional support.
• Monitor team performance, service quality, productivity, and key performance targets.
• Coach and develop Team Leaders and team members to help them perform and grow.
• Conduct performance reviews and address performance concerns when needed.
• Support workforce planning, recruitment, onboarding, and training of new team members.
• Work closely with other teams and business leaders to improve service delivery and operational processes.
• Prepare regular performance and operations reports for senior management.
• Handle escalated patient or customer concerns and ensure they are resolved appropriately.
• Help improve employee engagement and retention within the team.
• Work with local and international stakeholders across different functions and time zones.
• Ensure the team follows company standards for quality, information security, data privacy, and patient confidentiality.
• Support other operational areas when required.

What We're Looking For

• At least 10 years of experience in client services or customer-focused operations, with experience supporting healthcare accounts or healthcare-related services.
• At least 5 years of management experience in a mid-to-senior leadership position.
• Experience managing customer service, contact center, BPO, or similar operations.
• Experience handling both inbound and outbound customer service teams.
• Strong experience leading Team Leaders and operational teams.
• Good understanding of contact center performance measures and service targets.
• Experience working with international or global stakeholders is highly preferred.
• Strong people management, coaching, and team development skills.
• Comfortable handling customer escalations, employee concerns, and challenging situations.
• Good analytical and problem-solving skills.
• Good working knowledge of Microsoft Excel and performance reporting.
• Excellent verbal and written English communication skills.
• Able to work effectively in a fast-paced environment and adjust to changing business priorities.

Why Join?

Take on a senior leadership role where you can develop high-performing teams, improve healthcare service operations, and make a meaningful impact on the experience of patients and customers.

If you have strong operations leadership experience and are ready for your next career move, we'd love to hear from you. Apply now!

Job Summary

We are looking for an experienced ServiceNow Developer to design, develop, troubleshoot, and optimize ServiceNow platform solutions  for a global technology environment.

This role will focus on ServiceNow development, workflow configuration, platform integrations, CMDB optimization, ITSM/ITOM/ITAM implementation, AI-driven automation, and continuous platform improvement. The ideal candidate is someone who enjoys building scalable technical solutions, working with global stakeholders, and improving enterprise technology platforms.

What You'll Do

• Design and implement ServiceNow ITSM, ITOM, and ITAM solutions.
• Support and enhance key ServiceNow modules, including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Develop and configure workflows, integrations, and automation using ServiceNow Workflow Data Fabric and scripting tools.
• Build and maintain integrations using APIs, web services, middleware, and other integration tools.
• Ensure data consistency, accuracy, and integrity across integrated systems.
• Collaborate with business and technical stakeholders to gather requirements and translate them into scalable technical solutions.
• Support and optimize CMDB data models and service mappings for accurate reporting and impact analysis.
• Implement AI-driven automation features such as Now Assist for ITSM.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Monitor and resolve integration issues in a timely manner.
• Document development processes, configurations, and best practices.
• Stay updated with ServiceNow releases and recommend platform enhancements.
• Own and maintain compliance for ServiceNow Workflow Data Fabric.
• Support platform leadership in preparing for Change Management and Architecture Review Board meetings.
• Implement continuous improvement initiatives to enhance system performance and reliability.
• Conduct regular reviews and audits of integrations to ensure they meet business and compliance requirements.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• At least 5 years of experience in ServiceNow development and IT systems integration.
• Relevant ServiceNow certifications.
• Strong hands-on experience in ServiceNow development and configuration.
• Experience with integration technologies and tools, including:
• APIs
• Web services
• Middleware
• Scripting tools
• Workflow configuration
• Experience working with ITSM, ITOM, ITAM, CMDB, and service mapping.
• Ability to gather business requirements and translate them into technical solutions.
• Strong troubleshooting, documentation, and analytical skills.

Preferred Skills

• Experience implementing and maturing technology solutions.
• Strong communication skills in English.
• Ability to communicate technical concepts clearly with stakeholders.
• Project management experience.
• Customer-centric mindset.
• Highly motivated, self-starting, flexible, and solutions-oriented.
• Strong sense of ownership and a can-do attitude.

Work Setup

• Schedule: Mid Shift / Flexible Working Hours
• Must be willing to support EMEA and US time zones when needed.
• This role is part of a global team and may require schedule flexibility.

Why Join This Role?

This is an exciting opportunity for a skilled ServiceNow professional to work on enterprise-level platform development, global integrations, workflow automation, CMDB optimization, and AI-driven ServiceNow enhancements. You will be part of a global technology environment where your expertise will directly support platform reliability, scalability, and continuous improvement.