Role Summary

We are looking for a customer-focused Live Chat Support & Shopify Order Specialist to deliver fast, accurate, and friendly support through live chat while managing orders on the Shopify platform. In this role, you will assist customers with inquiries, process and track orders, coordinate with internal teams to resolve delivery issues, and identify opportunities to recommend relevant products—all while ensuring an excellent customer experience that drives satisfaction and repeat purchases.

Key Responsibilities

Customer Support (Live Chat)

• Respond to customer inquiries via live chat in a professional, helpful, and timely manner.
• Provide clear, accurate information on products, pricing, promotions, availability, order status, and policies.
• Troubleshoot customer concerns such as incorrect items, missing orders, damaged products, and billing questions.
• Escalate complex cases appropriately while maintaining ownership and ensuring resolution.

Order Processing & Shopify Management

• Process customer orders using the Shopify e-commerce platform, ensuring accuracy in product selection, discounts, shipping details, and payment confirmation.
• Update order statuses, apply changes (e.g., address corrections, cancellations, returns), and coordinate replacements/refunds when needed.
• Review orders for potential issues (fraud indicators, incomplete addresses, duplicate orders) and follow established verification steps.

Shipment Monitoring & Customer Updates

• Track shipments across couriers and logistics partners and proactively communicate updates to customers.
• Provide timely notifications for delays, failed delivery attempts, and shipping exceptions, offering solutions when needed.
• Coordinate re-deliveries, reroutes, or returns-to-sender actions in partnership with internal teams and carriers.

Upselling & Customer Value

• Identify customer needs and recommend relevant products, add-ons, or services to enhance the shopping experience.
• Use customer context (purchase history, cart contents, preferences) to make personalized suggestions without being pushy.
• Promote current campaigns, bundles, upgrades, or warranties when appropriate.

Documentation & Record Management

• Maintain accurate, complete, and updated customer records, including chat notes, issue categories, resolutions, and follow-ups.
• Log all interactions and outcomes in the system for reporting, tracking, and quality audits.
• Ensure compliance with company policies related to customer data privacy and order handling.

Cross-Functional Collaboration

• Work closely with internal teams such as Warehouse/Fulfillment, Logistics, Finance, and Product to resolve order or delivery issues quickly.
• Share recurring customer feedback and common pain points to support process improvements.
• Participate in team huddles, training, and calibration sessions to maintain service standards.

Customer Experience Excellence

• Deliver exceptional service that supports high customer satisfaction and retention.
• Manage multiple chat conversations simultaneously while maintaining quality and accuracy.
• Meet or exceed performance metrics (response time, resolution rate, CSAT, etc.).

Qualifications

• Experience in customer support (chat/email/voice) is an advantage; e-commerce support experience is a plus.
• Hands-on experience with Shopify order management is highly preferred (or willingness to learn quickly).
• Strong written communication skills in English (additional language skills are a plus).

Skills & Competencies

• Excellent chat etiquette and professional tone
• Strong attention to detail and accuracy in order handling
• Ability to multitask and handle multiple chats at once
• Problem-solving and de-escalation skills
• Customer empathy and service mindset
• Basic to intermediate proficiency in tools such as:
  • Shopify, order tracking portals, helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk), and Google Workspace/Microsoft Office

Role Overview

The Customer Service Representative is responsible for delivering excellent support and service to clients or customers. This role requires strong communication skills, a customer-first mindset, and the ability to handle inquiries efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Qualifications

• Completed at least 2 years of college education.
• Minimum of 6 months to 1 year of work experience in any field.
• Proficient in both English and Tagalog.

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

Job Summary:

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support. You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.

Key Responsibilities:

• Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
• Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
• Provide accurate and timely information to customers, maintaining the highest standards of service.
• Document and update customer records and databases in accordance with system requirements and prescribed formats.
• Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
• Follow up with customers to ensure satisfaction and maintain optimal service levels.
• Understand and utilize all relevant systems, programs, and procedures effectively.
• Communicate with customers to resolve account-related questions or concerns.
• Escalate unresolved issues or complaints to the appropriate channels or management.
• Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
• Ensure compliance with all applicable federal and local laws, regulations, and company policies.
• Provide feedback to management regarding potential issues or areas for improvement.
• Recommend process enhancements to improve customer experience and operational efficiency.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in using computer systems and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Prior experience in customer service, telesales, or technical support is an advantage.

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Leadership programs
• Paid training and tuition reimbursement
• Employee assistance program

Job Overview

The Delivery Helper assists the driver with daily deliveries by loading and unloading items, ensuring correct deliveries, and keeping the vehicle clean and organized. This role helps make sure deliveries are completed safely, on time, and in line with company rules.

Job Responsibilities

• Assist in loading and unloading products onto and from the delivery truck
• Organize and secure cargo to prevent damage during transit
• Accompany the driver on delivery routes and assist with navigation as needed
• Ensure correct items are delivered to the appropriate locations
• Collect signatures and assist with basic delivery documentation
• Maintain the cleanliness and orderliness of the vehicle and cargo area
• Follow all safety procedures and company guidelines at all times

Qualifications

• At least a high school graduate
• Physically fit and able to lift and carry delivery items
• Willing to work on a 6-day work schedule
• Responsible, reliable, and safety-conscious
• Able to follow instructions and work well with a driver or team

Work Schedule

• 6-day work week; 8 hours per day
• Monday to Saturday: 7:00 AM – 4:00 PM or  8:00 AM – 5:00 PM
• Schedule may change based on business needs

The Digital Creative & Multimedia Designer plays a key role in creating visually compelling, brand-aligned content across digital and traditional platforms. This role blends creativity, design expertise, and technical skills to support marketing campaigns, internal communications, and client-facing materials.

If you enjoy turning ideas into eye-catching visuals, collaborating with cross-functional teams, and working in a fast-paced hybrid setup, this role is for you.

Key Responsibilities

Creative Design & Production

• Conceptualize, design, and produce multimedia assets including graphics, animations, videos, and interactive content
• Ensure all creative outputs align with brand guidelines and project objectives
• Design visuals for presentations, digital ads, email campaigns, websites, and event collateral

Video & Motion Graphics

• Edit short-form and long-form videos for promotional and educational use
• Create motion graphics and animated explainers to enhance storytelling
• Support video shoots through storyboarding, creative direction, and post-production

Collaboration & Execution

• Work closely with marketing, communications, and digital teams to translate briefs into impactful visuals
• Participate in brainstorming sessions and contribute creative ideas that strengthen brand engagement
• Manage multiple design projects while meeting deadlines in a hybrid (office + remote) setup

Brand Consistency & Innovation

• Maintain consistency in tone, color, imagery, and typography across all platforms
• Stay updated on design trends, emerging platforms, and creative tools to continuously improve output quality

Qualifications

• Bachelors degree in Multimedia Arts, Graphic Design, Visual Communication, or any creative field that taught you how to turn ideas into eye candy
• 2–3 years of experience in multimedia design (bonus points if youve worked in a marketing team with tight deadlines and fast feedback loops)
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) — basically your daily vitamins
• Familiarity with Figma or Canva is a plus (we know, sometimes Canva saves the day)
• Foundational knowledge of UI/UX principles, video editing, and motion graphics (keyframes and basic animation techniques included)
• Strong portfolio that makes us say Wow — especially work from the service sector or anything that proves you can make HR sound exciting
• Excellent time management and communication skills
• A collaborative team player who thrives in a hybrid work environment
• Open to using AI tools to work smarter and amplify creativity

Job Summary:

We are looking for an experienced EDI / Integration Developer to design and maintain electronic data exchange solutions that keep our business systems connected. If you have strong skills in BizTalk, C#, SQL, and XML/JSON and enjoy solving complex integration challenges, we want you on our Agile development team. ERP experience (especially Infor ERP / ION) is a plus. 

Responsibilities:

• Develop and adapt solutions according to current requirements and standards to ensure quality development.
• Analyze and develop EDI solutions leveraging BizTalk and C#
• Participate or lead application and process optimization and performance initiatives;
• Participate in the design and/or execution of solution release plans;
• Analyze and resolve issues raised to ensure business continuity;
• Actively collaborate within the Agile development team.

Qualifications:

• Must have experience in developing EDI
• A minimum of 5 years of experience as an EDI developer;
• Experience with .Net technologies
• Experience with SQL;
• Good teamwork and communication skills;
• Knowledge of an Agile development environment (Scrum, Kanban)
• Knowledge of JSON, XML
• Knowledge of different ERP systems;
• Knowledge of JAVA an asset
• Infor ERP and Infor ION an asset

The Environment, Health, and Safety (EHS) Administrative Assistant supports the implementation and monitoring of workplace safety, environmental compliance, and contractor management programs within a fast-paced FMCG manufacturing environment.

This role ensures operational continuity by coordinating contractor activities, maintaining regulatory documentation, monitoring safety KPIs, and supporting EHS compliance initiatives across production and site operations.

Shape

Key Responsibilities

1. EHS Operations Support

Oversee day-to-day contractor deployment to ensure compliance with site safety policies and operational productivity standards

Monitor daily attendance and output of contracted personnel

Coordinate shift schedules and task assignments aligned with production requirements

Conduct toolbox meetings and safety briefings prior to shift deployment

2. Contractor & Site Coordination

Act as primary liaison between contracted workers, site operations, and management

Ensure contractors comply with company safety standards, PPE requirements, and environmental protocols

Support onboarding and safety orientation of new contractors

3. Compliance & Documentation

Maintain accurate EHS documentation, incident logs, and contractor records

Prepare regular reports related to safety performance, manpower utilization, and compliance tracking

Monitor and track team KPIs based on service level agreements and contractual targets

Ensure documentation is audit-ready for internal and external inspections (e.g., DOLE, DENR, LGU audits)

4. Environmental, Health & Safety Support

Assist in implementing environmental and occupational health programs

Provide administrative support to the EHS Committee and contractor safety meetings

Support incident investigations through documentation and data consolidation

Maintain and update the EHS database management system

Shape

Qualifications

Bachelors degree in Environmental Science, Occupational Safety, Engineering, Business Administration, or related field

Must be at least a Safety Officer II.

At least 2–3 years of experience in administrative support within manufacturing, FMCG, logistics, or industrial operations

Exposure to EHS compliance, contractor management, or site safety coordination is highly preferred

Knowledge of Philippine labor and safety regulations (DOLE OSH Standards) is an advantage

Shape

Skills & Competencies

Strong documentation and reporting capability

High attention to detail and compliance-oriented mindset

Ability to coordinate multiple stakeholders (contractors, operations, management)

Proficiency in Microsoft Excel and database systems

Strong communication and facilitation skills (for toolbox talks and briefings)

Ability to work in a structured, highly regulated manufacturing environment

About the job Engagement & Communication Lead (6-Month Reliever)

The Engagement & Communication Lead (Reliever) is responsible for sustaining and strengthening a values-driven culture by leading employee engagement and internal communication initiatives across the organization. This 6-month role ensures continuity in delivering a positive employee experience aligned with our EVP, IIP standards, and EOS framework.

The ideal candidate is strategic, people-focused, and capable of quickly stepping in to partner with leaders, maintain engagement momentum, and uphold communication standards across the organization. Experience in EOS-aligned and values-driven organizations is highly preferred.

Job Scope:

Engagement Management

• Drive employee engagement priorities aligned with business goals, culture objectives, EVP, and EOS Rocks.
• Review engagement data and feedback, translating insights into actionable recommendations.
• Ensure continuity of engagement programs and initiatives with measurable impact.
• Partner with leaders to address engagement challenges using structured and data-driven approaches.

Communication Management

• Maintain standards for clear, consistent, and transparent internal communication.
• Support the execution of communication plans related to company priorities and updates.
• Coach leaders in delivering clear messaging to foster alignment and trust.
• Strengthen feedback channels to ensure employee insights are elevated to leadership.

People Leadership & HR Business Partnering

• Act as an HR Business Partner to assigned business units, providing guidance on engagement and communication strategies.
• Promote collaboration, alignment, and high-performance behaviors across teams.
• Support EOS execution by aligning engagement initiatives with Rocks, Scorecards, and Level 10 Meetings.

Qualifications:

Education

• Bachelors degree in Human Resources, Communications, Psychology, Business Management, or related field.

Experience

• 4–6 years of experience in employee engagement, internal communications, HR, or culture-related roles.
• Proven experience advising leaders and implementing engagement strategies.
• Experience in EOS-aligned environments and familiarity with IIP standards is highly preferred.

Skills & Competencies

• Strong stakeholder management and influencing skills.
• Strategic and data-driven mindset.
• Excellent communication and facilitation skills.
• Ability to quickly adapt and ensure continuity of initiatives.
• Strong problem-solving and organizational skills.