Overview 

The Head of Information Technology provides strategic leadership and direction in ensuring the seamless delivery of IT services across the organization's 45 community malls. This role is responsible for leading and managing three major pillars: IT Operations, IT Systems, and IT Infrastructure. The position ensures the organization's IT platforms are secure, reliable, scalable, and aligned with business goals—particularly in delivering free Wi-Fi and digital connectivity services in all malls, strengthening customer engagement and operational efficiency.

Key Responsibilities:

IT Operations:

• Oversee day-to-day IT support services across all malls, ensuring high system uptime and service efficiency.
• Establish IT service management standards, including SLA monitoring and incident management.
• Manage IT budget, optimize operating costs, and ensure compliance with IT policies.
• Provide end-user support to operations, tenants, and customers as needed.

Systems:

• Lead the planning, development, and deployment of enterprise systems, applications, and databases.
• Ensure seamless integration of IT systems supporting mall operations, tenant management, and customer engagement.
• Oversee data governance, cybersecurity protocols, and information security compliance.
• Drive innovation by introducing digital tools that enhance mall services (e.g., mobile apps, loyalty systems, digital connectivity platforms).

Infrastructure:

• Lead the design, implementation, and maintenance of robust IT infrastructure across all 45 community malls.
• Manage the free Wi-Fi and mall connectivity projects, ensuring reliable, secure, and scalable service.
• Ensure proper data backup, disaster recovery, and business continuity systems are in place.
• Establish standards for hardware, network, and cloud solutions to support long-term growth.

Leadership Accountabilities:

• Build, lead, and coach the IT team to deliver operational excellence across the three pillars.
• Partner with business leaders to align IT strategies with organizational objectives.
• Provide timely executive reporting on IT performance, KPIs, risks, and strategic projects.
• Foster a culture of innovation, cybersecurity awareness, and customer-focused technology adoption.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or Electronics and Communications Engineering. Preferably with a master's or further studies.
• At least 10 years of progressive IT leadership experience, with a minimum of 5 years in a senior management capacity.
• Proven expertise in IT Operations Management, Systems Development, Infrastructure Design & Maintenance.
• Strong knowledge of network security, data privacy, and cybersecurity practices.
• Experience in managing large-scale connectivity projects (e.g., Wi-Fi networks across multiple sites).
• Excellent skills in strategic planning, project management, business process improvement, and vendor negotiations.
• Strong communication and leadership skills with a track record of building high-performing IT teams.

About the Role

We are looking for a detail-oriented HR Compliance Administrator to support People Services and ensure the accuracy, integrity, and compliance of employee records and HR processes. This role plays a critical part in delivering a positive employee and manager experience by providing timely, high-quality administrative and compliance support within defined service level agreements (SLAs).

You will work closely with People Operations, shared services teams, and internal stakeholders in a fast-paced, service-driven environment.

Key Responsibilities

• Support People Operations with day-to-day HR administrative and compliance tasks in line with defined SLAs

• Use an HR Case Management System to log, track, and resolve HR administrative requests

• Audit employee files to ensure compliance with internal policies and regulatory requirements

• Process probation documentation and maintain accurate employment records

• Conduct right-to-work and background checks

• Perform weekly and monthly compliance reviews to ensure HR data accuracy and integrity

• Handle reference requests (employment, visa, rental, and related verifications)

• Support absence-related administration and other compliance-related tasks

• Participate in People Services improvement initiatives focused on automation, process efficiency, and data governance

What Were Looking For

• Strong attention to detail with a high standard of accuracy

• Ability to thrive in a fast-paced, high-volume environment

• Self-motivated, proactive, and eager to learn and develop

• Strong customer service mindset with the ability to manage multiple priorities

• Team-oriented with a collaborative and dependable working style

• Comfortable working under pressure and adapting to changing workloads

Qualifications & Experience

• Previous experience in an administrative or HR support role

• Practical understanding of business processes and compliance requirements

• Proficient in Microsoft Office applications and able to learn new systems quickly

• Experience working with HR systems or case management tools is an advantage

• Proven ability to meet KPIs and service delivery standards

Why Join Us?

• Be part of a collaborative and people-focused environment

• Gain exposure to HR compliance, data governance, and shared services operations

• Opportunities to contribute to process improvement and system enhancements

• Clear pathways for learning and professional development

Job Description Human Resource Generalist (Supervisory Level)

Role Overview

We are looking for a Human Resource Generalist (Supervisor level) who will support the full spectrum of HR functions from recruitment and employee relations to HR administration and compliance.
This role will work closely with the HR Manager and management team to ensure that HR processes are efficiently implemented, policies are followed, and employee engagement and discipline are consistently upheld.

The role requires someone hands-on and organized, with the ability to balance administrative work and people engagement.
This position is ideal for an HR professional who wants to build depth in HR operations and grow into a future HR leadership role.

Reporting Line: Reports directly to the HR Manager

Key Responsibilities

1️ Talent Acquisition & Workforce Support

• Execute end-to-end recruitment and onboarding of new hires.
• Coordinate manpower requests and ensure timely staffing for operations.
• Assist in maintaining employee records and tracking workforce movements.
• Partner with hiring managers to ensure alignment of candidate profiles with role requirements.

2️ Employee Relations & Compliance

• Administer day-to-day employee relations activities (NTE issuance, attendance monitoring, investigation documentation).
• Ensure proper documentation and compliance with Philippine labor laws and internal company policies.
• Maintain employee discipline through consistent implementation of policies.
• Support the HR Manager in handling DOLE compliance reports and labor case coordination.

3️ HR Administration & Processes

• Maintain and update 201 files, HRIS, and HR-related documentation.
• Oversee office administrative functions including supplies, facilities coordination, and company assets accountability.
• Prepare HR reports, memos, and other documentation for management review.
• Recommend small process improvements for greater HR efficiency.

4️ Compensation & Benefits Support

• Assist in payroll preparation and validation.
• Coordinate with Accounting for government benefits remittances and updates.
• Support the HR Manager in benefits processing and annual employee appraisals.

5️ Training, Development & Culture

• Coordinate internal and external training schedules.
• Monitor attendance and completion of learning sessions.
• Support culture and employee engagement activities.
• Gather feedback from staff on engagement initiatives and report insights to HR Manager.

Qualifications

• Bachelors degree in Psychology, Human Resource Management, or related field.
• Excellent communication and interpersonal skills.
• Hands-on, reliable, and can manage multiple priorities in a lean team.
• Preferably with experience in manufacturing, distribution, or similar operations-based environment.

Job Purpose

The HR Operations Specialist is responsible for delivering end-to-end HR operational support throughout the employee lifecycle, including employee engagement initiatives and office administration. This role serves as the first point of contact for employee HR-related concerns, ensuring a positive employee experience while maintaining compliance, accuracy, and operational efficiency.

The role works closely with HR leadership and cross-functional teams to continuously improve HR processes, strengthen employee engagement, and support a well-managed and productive workplace.

Key Duties and Responsibilities

HR Operations & Employee Services

• Serve as the first-line support for employees and managers on HR policies, procedures, and general HR inquiries
• Maintain accurate and up-to-date employee records in the HR information system (HRIS)
• Support HR reporting requirements and data accuracy
• Assist in the review, updating, and development of HR policies, guidelines, and templates
• Escalate complex issues, risks, or recurring concerns to HR leadership for resolution

Employee Engagement & Experience

• Coordinate employee engagement initiatives such as wellness programs, recognition activities, and team events
• Support internal communications and feedback mechanisms to enhance employee experience and engagement
• Participate in continuous improvement initiatives using insights from employee feedback and case management data

Office Management & Administration

• Oversee day-to-day office operations, including supplies, facilities, and vendor coordination
• Ensure the office environment is safe, organized, and conducive to productivity
• Coordinate with IT and external vendors to address workplace and employee-related operational needs

HR Projects & Continuous Improvement

• Support HR projects such as process improvement initiatives, compliance reviews, audits, and training delivery
• Contribute to identifying process gaps and recommending practical solutions
• Collaborate with cross-functional teams to support change initiatives and operational improvements

Qualifications and Requirements

• Bachelor's degree in any discipline
• Proven experience in HR operations, employee services, or office administration
• Working knowledge of local labor laws and HR compliance requirements
• Strong organizational and attention-to-detail skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and solutions-oriented mindset

Skills and Competencies

• Strong interpersonal and relationship-building skills
• Professional, ethical, and high-integrity work approach
• Calm and effective problem-solving under pressure
• Ability to handle confidential information with discretion
• Data-driven mindset with the ability to use insights for process improvement
• Collaborative team player with a positive and proactive attitude

Experience Highlights

• Supporting HR processes across the employee lifecycle
• Handling employee queries and resolving concerns efficiently
• Coordinating employee engagement and wellness initiatives
• Managing office operations and vendor relationships
• Drafting and reviewing HR policies, documentation, and communications
• Supporting HR projects, audits, and change initiatives

Job Summary

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

• Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

• Act as the first point of contact for employee payroll inquiries across supported APAC countries

• Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

• Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns

• Provide clear and timely communication to employees and stakeholders on ticket status and resolution

B. APAC Payroll Processing Support

• Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)

• Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments

• Coordinate payroll activities with in-country HR, Finance, and external payroll vendors

• Assist in payroll review, validation, and finalization to ensure accuracy and timeliness

• Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)

C. Compliance, Controls & Reporting

• Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions

• Assist in the preparation and submission of payroll-related statutory reports and documentation

• Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards

• Support internal and external payroll audits

D. Process Improvement & Shared Services Excellence

• Identify opportunities to streamline ticketing workflows and payroll processes

• Support standardization and documentation of APAC payroll procedures

• Contribute to payroll system enhancements, automation initiatives, and shared services best practices

Qualifications & Requirements

• Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field

• 2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)

• Experience handling payroll ticketing systems or HR service desk platforms

• Working knowledge of multi-country payroll processes and timekeeping systems

• Strong analytical, organizational, and problem-solving skills

• Excellent communication skills with a customer-service orientation

Preferred Qualifications

• Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)

• Familiarity with payroll vendors and regional payroll models

• Knowledge of data privacy and confidentiality requirements (e.g., PDPA)

Key Competencies

• APAC payroll operations knowledge

• Ticket management & SLA adherence

• Attention to detail and accuracy

• Stakeholder coordination across regions

• Process improvement mindset

Job Summary

The HR Supervisor oversees and manages the organization's human resource functions to ensure policies, procedures, and practices are current, compliant, and consistently applied. This role is responsible for leading HR operations, supervising HR staff, and partnering with management to support employee relations, performance management, and organizational goals.

Key Duties and Responsibilities

• Plan, direct, and organize Human Resources procedures and processes in alignment with organizational policies and regulatory requirements; regularly evaluate existing practices and recommend improvements.
• Supervise and guide HR department staff, providing support in resolving non-routine issues and ensuring effective execution of HR functions.
• Investigate employee concerns and complaints, ensuring fair, timely, and consistent resolution in accordance with company policies.
• Advise and consult with department leaders on human resource matters, including compensation and classification, grievance procedures, staffing requirements, and other employment-related concerns.
• Monitor workforce needs and collaborate with department administrators to address staffing gaps and workforce planning.
• Partner with management in conducting investigations, assessing issues, and implementing disciplinary or corrective actions as necessary.
• Participate in employee meetings related to performance concerns and coordinate with senior leadership and legal resources to facilitate appropriate personnel actions.
• Manage HR services that support performance management, employee development, and organizational effectiveness.
• Administer employee benefits programs, including health insurance plans; oversee eligibility, compliance requirements, and the annual open enrollment process.
• Serve as a member of the management team by contributing to organizational strategies and providing guidance on critical HR issues.
• Work closely with managers and supervisors to interpret policies, address staffing and organizational changes, and resolve employee-related concerns.
• Perform other HR-related duties and management-directed functions as assigned.

Are you a seasoned HR professional ready to step into a leadership role and make a lasting impact? Were looking for a Human Resource Manager who can strengthen HR capabilities, drive training and development, and help embed a culture of accountability and growth.

This is a newly created role, reporting directly to senior leadership and managing a small HR team. Youll be both strategic and hands-ondesigning systems while also executing the details that make them work.

What Youll Do

• Lead end-to-end recruitment and workforce planning.
• Manage employee relations, labor cases, and ensure compliance with labor laws.
• Oversee HR administration (supplies, vehicles, office accountability).
• Support compensation and benefits administration.
• Identify training needs and personally facilitate programs when needed.
• Build cultural initiatives that strengthen workforce maturity.
• Champion organizational change and the adoption of structured business practices.

What Were Looking For

• 7+ years in HR, with at least 2-3 years in a managerial role.
• Strong HR generalist background (recruitment, employee relations, admin, comp & ben).
• Experience in training & development (designing or delivering programs).
• Resilient and confident in handling conflict.
• Comfortable working in a lean team, managing multiple priorities independently.
• Thrives in an environment of change and structure-building.
• A long-term mindset someone who values stability and growth.

Work Setup

• Schedule: Monday to Saturday, 8:30 AM 6:00 PM
• Locations: Cavite, Cubao, Valenzuela (rotation based on operations)

Industry: Accounting & Banking
Employment Type: Full-time
Work Arrangement: Office-based

Job Purpose

The Internal Auditor supports the organization's governance framework by providing independent and objective assurance on the effectiveness of internal controls, risk management, and compliance processes. The role is responsible for planning and executing risk-based audits, evaluating operational and financial controls, identifying improvement opportunities, and reporting audit results to senior management and the Audit Committee.

Key Duties and Responsibilities

Audit Planning and Execution

• Develop and implement the annual risk-based internal audit plan, including special reviews and regulatory-driven audits, for approval by the Audit Committee.
• Plan, lead, and execute audit engagements covering financial, operational, compliance, and risk areas.
• Assess the adequacy and effectiveness of internal controls, governance processes, and risk management practices.

Governance, Risk, and Compliance

• Evaluate compliance with internal policies, procedures, and applicable laws and regulations.
• Review processes to ensure the safeguarding of assets, the reliability of financial information, and operational efficiency.
• Identify control gaps and emerging risks and recommend practical corrective actions.

Reporting and Issue Resolution

• Prepare clear, concise, and timely audit reports for management and the Audit Committee.
• Present audit findings, risk assessments, and recommendations to senior stakeholders.
• Monitor and follow up on management action plans to ensure the timely resolution of audit findings.

Fraud Risk and Investigation

• Assess fraud risks and the adequacy of fraud prevention and detection controls.
• Conduct or support investigations of suspected fraud, irregularities, or policy violations.
• Report investigation results and recommendations to senior management and the Audit Committee.

Quality Assurance and Professional Standards

• Maintain audit independence and objectivity in all audit activities.
• Ensure compliance with professional internal auditing standards and regulatory requirements.
• Keep internal audit methodologies, manuals, tools, and systems current and effective.

Minimum Qualifications

Education and Certification

• Bachelor's degree in accountancy, Internal Auditing, Finance, or a related field
• A Certified Public Accountant (CPA) is required

Experience

• At least ten (10) years of internal or external audit experience within a banking, investment, or financial services institution

Knowledge and Skills

• Strong expertise in risk-based auditing, accounting, and auditing standards, and BSP/SEC regulations
• Proven ability to lead and execute complex audit engagements independently
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Excellent analytical, communication, and report-writing skills
• Highly detail-oriented, self-motivated, and well-organized with strong interpersonal skills