About the Role

We are looking for a Recruitment Consultant who can drive end-to-end hiring while serving as a strategic partner to stakeholders. In this role, you will manage the full recruitment lifecycle, deliver market insights, and help shape effective hiring strategies in a fast-paced, performance-driven environment.

Key Responsibilities

• Manage end-to-end recruitment, from sourcing to onboarding coordination
• Partner with hiring managers to understand role requirements and hiring strategies
• Source candidates through JobStreet, LinkedIn, and other recruitment channels
• Conduct interviews and assess candidate qualifications and overall fit
• Provide market insights, talent mapping, and salary benchmarking
• Build and maintain strong stakeholder relationships to ensure timely hiring delivery
• Maintain accurate and updated recruitment data in ATS/HRIS systems
• Develop and manage pipelines for hard-to-fill and niche roles

Qualifications

• At least 5 years of end-to-end recruitment experience
• Experience hiring across industries such as manufacturing and FMCG is preferred
• Experience using ATS/HRIS systems
• Strong communication and stakeholder management skills
• Ability to work in a fast-paced and target-driven environment
• Strong sourcing and candidate assessment capabilities
• Can start as soon as possible

Why Join Us

• Opportunity to work on high-impact and specialized hiring projects
• Exposure to strategic recruitment and stakeholder partnership
• Clear path for career growth in talent acquisition and consulting
• Collaborative and performance-driven team environment

Department: Accounting / Finance

Employment Type: Full-time

Work Arrangement: Office-based

Job Purpose

The Accounting Assistant supports the Accounting Head in the day-to-day execution of accounting operations to ensure accurate, timely, and compliant financial records. The role focuses on transaction recording, account monitoring, reconciliations, variance analysis, and assistance in the preparation of financial and management reports, while maintaining data integrity and confidentiality.

Key Duties and Responsibilities

Financial Reporting and Account Management

• Monitor and review transactions and movements of assigned Chart of Accounts.
• Perform account and departmental variance analysis and prepare monthly reports.
• Ensure timely and accurate submission of financial data for consolidation.
• Maintain reconciled Subsidiary Ledger and General Ledger accounts.
• Assist in the preparation of management and financial reports.

Employee Receivables and Cash Advance Management

• Coordinate with the Finance Manager on the recording of employee cash advances, liquidations, and related payment transactions.
• Reconcile employee receivable accounts on a monthly basis and ensure complete and accurate postings.
• Investigate, analyze, and resolve discrepancies in employee receivable balances.
• Maintain accurate and up-to-date ageing reports for employee receivables.

Coordination and Compliance Support

• Coordinate with the Human Resources team on employee- and payroll-related deductions.
• Ensure confidentiality and proper handling of financial and employee-related records.
• Support adherence to internal accounting policies, procedures, and controls.

Minimum Qualifications

Education

• Bachelors degree in accountancy or an equivalent course

Experience

• At least one (1) year of relevant accounting experience in general accounting, cost accounting, or taxation

Knowledge and Skills

• Working knowledge of accounting entries related to balance sheet and income statement accounts
• High level of accuracy and attention to detail in preparing and encoding financial data
• Proficiency in Microsoft Office applications, particularly Excel
• Exposure to computerized accounting or ERP systems
• Ability to handle confidential information with professionalism and discretion

Role Summary

We are looking for a customer-focused Live Chat Support & Shopify Order Specialist to deliver fast, accurate, and friendly support through live chat while managing orders on the Shopify platform. In this role, you will assist customers with inquiries, process and track orders, coordinate with internal teams to resolve delivery issues, and identify opportunities to recommend relevant products—all while ensuring an excellent customer experience that drives satisfaction and repeat purchases.

Key Responsibilities

Customer Support (Live Chat)

• Respond to customer inquiries via live chat in a professional, helpful, and timely manner.
• Provide clear, accurate information on products, pricing, promotions, availability, order status, and policies.
• Troubleshoot customer concerns such as incorrect items, missing orders, damaged products, and billing questions.
• Escalate complex cases appropriately while maintaining ownership and ensuring resolution.

Order Processing & Shopify Management

• Process customer orders using the Shopify e-commerce platform, ensuring accuracy in product selection, discounts, shipping details, and payment confirmation.
• Update order statuses, apply changes (e.g., address corrections, cancellations, returns), and coordinate replacements/refunds when needed.
• Review orders for potential issues (fraud indicators, incomplete addresses, duplicate orders) and follow established verification steps.

Shipment Monitoring & Customer Updates

• Track shipments across couriers and logistics partners and proactively communicate updates to customers.
• Provide timely notifications for delays, failed delivery attempts, and shipping exceptions, offering solutions when needed.
• Coordinate re-deliveries, reroutes, or returns-to-sender actions in partnership with internal teams and carriers.

Upselling & Customer Value

• Identify customer needs and recommend relevant products, add-ons, or services to enhance the shopping experience.
• Use customer context (purchase history, cart contents, preferences) to make personalized suggestions without being pushy.
• Promote current campaigns, bundles, upgrades, or warranties when appropriate.

Documentation & Record Management

• Maintain accurate, complete, and updated customer records, including chat notes, issue categories, resolutions, and follow-ups.
• Log all interactions and outcomes in the system for reporting, tracking, and quality audits.
• Ensure compliance with company policies related to customer data privacy and order handling.

Cross-Functional Collaboration

• Work closely with internal teams such as Warehouse/Fulfillment, Logistics, Finance, and Product to resolve order or delivery issues quickly.
• Share recurring customer feedback and common pain points to support process improvements.
• Participate in team huddles, training, and calibration sessions to maintain service standards.

Customer Experience Excellence

• Deliver exceptional service that supports high customer satisfaction and retention.
• Manage multiple chat conversations simultaneously while maintaining quality and accuracy.
• Meet or exceed performance metrics (response time, resolution rate, CSAT, etc.).

Qualifications

• Experience in customer support (chat/email/voice) is an advantage; e-commerce support experience is a plus.
• Hands-on experience with Shopify order management is highly preferred (or willingness to learn quickly).
• Strong written communication skills in English (additional language skills are a plus).

Skills & Competencies

• Excellent chat etiquette and professional tone
• Strong attention to detail and accuracy in order handling
• Ability to multitask and handle multiple chats at once
• Problem-solving and de-escalation skills
• Customer empathy and service mindset
• Basic to intermediate proficiency in tools such as:
  • Shopify, order tracking portals, helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk), and Google Workspace/Microsoft Office

Responsibilities:

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Qualifications:

• Good/Excellent English Communication skills & Comprehension
• Completed at least Senior High School or 2 years of college education; College Grad/Fresh Grad
• Basic computer navigation skills
• Amenable to work onsite in Ortigas, Pasig

Perks & Benefits:

• Medical
• Miscellaneous allowance
• Loans
• Dental

Job Summary

We are looking for a customer-focused Customer Service Representative to deliver exceptional support across multiple communication channels, including phone, email, social media, retailer websites, and traditional mail. The ideal candidate will be responsible for resolving customer inquiries, processing orders and replacements, coordinating with internal teams and shipping carriers, and ensuring all customer interactions are accurately documented in Zendesk CRM.

This role requires excellent communication skills, attention to detail, strong problem-solving abilities, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer support via phone, email, social media, retailer websites, and mail.
• Respond to customer inquiries related to products, pricing, shipping status, and basic product assembly.
• Document all customer interactions, complaints, and resolutions accurately using Zendesk CRM.
• Process replacement part and product orders while ensuring complete and accurate information.
• Monitor and follow up on orders with delayed shipping movement.
• Coordinate with internal shipping teams regarding order status and shipment tracking.
• Communicate with UPS and FedEx to resolve shipping-related concerns.
• Process customer payments and refunds through the Merchant Center.
• Analyze customer inquiries and identify recurring issues or trends.
• Escalate complex customer concerns and claims to the appropriate supervisor.
• Maintain professionalism and deliver a positive customer experience at every interaction.
• Collaborate with cross-functional teams to meet customer service goals.
• Adapt to new products, systems, and business processes as required.
• Utilize Zendesk CRM, Microsoft Office, Microsoft Access, Outlook, and AS400/JD Edwards to perform daily responsibilities.

Qualifications

Required

• Bachelor's degree preferred or equivalent work experience.
• At least 1–3 years of experience in Customer Service, Customer Support, or Contact Center operations.
• Excellent verbal and written English communication skills.
• Strong customer service, interpersonal, and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Experience using CRM platforms (Zendesk preferred).

Preferred

• Experience using Zendesk CRM.
• Experience with AS400/JD Edwards ERP.
• Experience handling shipping inquiries, order management, replacements, refunds, or logistics coordination.
• Familiarity with UPS and FedEx shipping processes.

Technical Skills

• Zendesk CRM
• Microsoft Office Suite
• Microsoft Access
• Outlook
• AS400/JD Edwards (preferred)
• Merchant Center
• Order Processing
• Shipping Coordination
• Customer Support
• Data Entry

Core Competencies

• Customer Service Excellence
• Effective Communication
• Problem Solving
• Attention to Detail
• Organization
• Time Management
• Team Collaboration
• Adaptability
• Multitasking

Role Overview

The Customer Service Representative is responsible for delivering excellent support and service to clients or customers. This role requires strong communication skills, a customer-first mindset, and the ability to handle inquiries efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Qualifications

• Completed at least 2 years of college education.
• Minimum of 6 months to 1 year of work experience in any field.
• Proficient in both English and Tagalog.

About the Role

We are looking for a Customer Service Representative who will be the first point of contact for customers, providing support and assistance to ensure a smooth and positive customer experience.

This role is ideal for individuals who enjoy helping others, communicating with different types of customers, and solving concerns in a fast-paced environment. Training and support will be provided to help you develop your customer service skills.

Key Responsibilities

• Handle customer inquiries and concerns through phone, chat, email, or other support channels.
• Provide accurate information and assistance based on customer needs and company guidelines.
• Resolve customer concerns by identifying issues and providing appropriate solutions.
• Maintain professionalism, patience, and empathy when assisting customers.
• Record customer interactions and update details in the system.
• Follow established processes to ensure quality and efficient customer support.
• Work with internal teams to address and resolve customer requests when needed.
• Meet customer service goals related to quality, productivity, and customer satisfaction.

Who We're Looking For

• At least completed two (2) years in college or a Bachelor's degree holder.
• Open to fresh graduates and candidates with or without customer service experience.
• Good communication skills, both verbal and written.
• Comfortable using computers and navigating different systems.
• Willing to learn, adapt, and work in a fast-paced environment.
• Customer-focused with a positive attitude and willingness to assist others.
• Amenable to shifting schedules, including weekends and holidays as needed.

Preferred Qualifications

• Previous experience in customer service, call center, retail, sales, or hospitality is an advantage.
• Experience handling customer inquiries through phone, chat, or email support is a plus.

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

About the Role

We are looking for a Customer Service Representative to join a fast-growing customer support team. This role is ideal for individuals who enjoy helping customers, solving concerns, and delivering a positive service experience through professional and timely communication.

As a Customer Service Representative, you will handle customer inquiries, provide accurate information, resolve concerns, and ensure each interaction is handled with care, patience, and professionalism.

Key Responsibilities

• Handle customer inquiries through voice, email, chat, or other communication channels.
• Provide accurate information and support regarding products, services, accounts, or transactions.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Document customer interactions, updates, and resolutions accurately in the system.
• Follow company procedures, account guidelines, and quality standards.
• Escalate complex or unresolved issues to the appropriate team when needed.
• Meet service level, productivity, quality, and customer satisfaction targets.
• Maintain professionalism, empathy, and confidentiality in all customer interactions.

Qualifications

• At least Senior High School graduate, college undergraduate, or college graduate.
• With or without BPO/customer service experience, depending on account requirements.
• Good to excellent English communication skills.
• Strong customer service mindset with patience, empathy, and problem-solving skills.
• Comfortable using computers, customer service tools, and multiple systems.
• Willing to work on shifting schedules, weekends, holidays, or night shift if required.
• Must be amenable to the assigned work setup: onsite, hybrid, or work from home.
• Applicants with experience in customer service, healthcare, financial, travel, retail, or technical support accounts are encouraged to apply.

What We Offer

• Competitive salary package
• Paid training and career development opportunities
• Supportive team environment
• Performance incentives or account-based bonuses, where applicable
• Opportunity to grow within a customer-focused organization

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization