Role Overview

The Customer Service Representative is responsible for delivering excellent support and service to clients or customers. This role requires strong communication skills, a customer-first mindset, and the ability to handle inquiries efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Qualifications

• Completed at least 2 years of college education.
• Minimum of 6 months to 1 year of work experience in any field.
• Proficient in both English and Tagalog.

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

Job Summary:

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support. You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.

Key Responsibilities:

• Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
• Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
• Provide accurate and timely information to customers, maintaining the highest standards of service.
• Document and update customer records and databases in accordance with system requirements and prescribed formats.
• Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
• Follow up with customers to ensure satisfaction and maintain optimal service levels.
• Understand and utilize all relevant systems, programs, and procedures effectively.
• Communicate with customers to resolve account-related questions or concerns.
• Escalate unresolved issues or complaints to the appropriate channels or management.
• Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
• Ensure compliance with all applicable federal and local laws, regulations, and company policies.
• Provide feedback to management regarding potential issues or areas for improvement.
• Recommend process enhancements to improve customer experience and operational efficiency.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in using computer systems and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Prior experience in customer service, telesales, or technical support is an advantage.

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Leadership programs
• Paid training and tuition reimbursement
• Employee assistance program

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required

Benefits

• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Tuition reimbursement opportunities
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates—great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization

About the Role

We are looking for a Customer Service Representative to join a fast-growing customer support team. This role is ideal for individuals who enjoy helping customers, solving concerns, and delivering a positive service experience through professional and timely communication.

As a Customer Service Representative, you will handle customer inquiries, provide accurate information, resolve concerns, and ensure each interaction is handled with care, patience, and professionalism.

Key Responsibilities

• Handle customer inquiries through voice, email, chat, or other communication channels.
• Provide accurate information and support regarding products, services, accounts, or transactions.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Document customer interactions, updates, and resolutions accurately in the system.
• Follow company procedures, account guidelines, and quality standards.
• Escalate complex or unresolved issues to the appropriate team when needed.
• Meet service level, productivity, quality, and customer satisfaction targets.
• Maintain professionalism, empathy, and confidentiality in all customer interactions.

Qualifications

• At least Senior High School graduate, college undergraduate, or college graduate.
• With or without BPO/customer service experience, depending on account requirements.
• Good to excellent English communication skills.
• Strong customer service mindset with patience, empathy, and problem-solving skills.
• Comfortable using computers, customer service tools, and multiple systems.
• Willing to work on shifting schedules, weekends, holidays, or night shift if required.
• Must be amenable to the assigned work setup: onsite, hybrid, or work from home.
• Applicants with experience in customer service, healthcare, financial, travel, retail, or technical support accounts are encouraged to apply.

What We Offer

• Competitive salary package
• Paid training and career development opportunities
• Supportive team environment
• Performance incentives or account-based bonuses, where applicable
• Opportunity to grow within a customer-focused organization

Job Overview

The Delivery Helper assists the driver with daily deliveries by loading and unloading items, ensuring correct deliveries, and keeping the vehicle clean and organized. This role helps make sure deliveries are completed safely, on time, and in line with company rules.

Job Responsibilities

• Assist in loading and unloading products onto and from the delivery truck
• Organize and secure cargo to prevent damage during transit
• Accompany the driver on delivery routes and assist with navigation as needed
• Ensure correct items are delivered to the appropriate locations
• Collect signatures and assist with basic delivery documentation
• Maintain the cleanliness and orderliness of the vehicle and cargo area
• Follow all safety procedures and company guidelines at all times

Qualifications

• At least a high school graduate
• Physically fit and able to lift and carry delivery items
• Willing to work on a 6-day work schedule
• Responsible, reliable, and safety-conscious
• Able to follow instructions and work well with a driver or team

Work Schedule

• 6-day work week; 8 hours per day
• Monday to Saturday: 7:00 AM – 4:00 PM or  8:00 AM – 5:00 PM
• Schedule may change based on business needs

About the Role

The DevOps Engineer is responsible for setting up and managing development tools, cloud infrastructure, and server environments. The role also provides technical support in operating and maintaining IT assets used in company activities and production environments, helping ensure reliable systems and smooth operations.

Key Responsibilities

• Manage cloud infrastructure and Linux servers, primarily through DigitalOcean, while supporting Azure and AWS environments as needed.
• Manage DNS and domain records, SSL/TLS certificates, renewals, subdomains, redirects, firewalls, and load balancers.
• Set up and maintain deployment processes and CI/CD pipelines using Git, coordinating releases with web developers.
• Monitor system uptime, logs, resource usage, backups, and alerts, and troubleshoot server and application issues.
• Apply security best practices, including access control, secure handling of credentials and secrets, system patching, vulnerability mitigation, and backup and recovery procedures.
• Maintain documentation covering servers, access handovers, domains, SSL renewals, and production troubleshooting procedures.
• Review infrastructure usage and identify opportunities to improve cost efficiency, performance, reliability, and production or event support.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. Equivalent relevant professional experience may also be considered.
• At least one to two years of hands-on experience in cloud infrastructure, server administration, DevOps support, or a related role.
• Practical experience managing DigitalOcean and Linux servers, DNS and domain configurations, and SSL certificates.

Skills and Competencies

• Strong understanding of Linux system administration, networking, DNS, SSL/TLS, and cloud infrastructure.
• Hands-on experience with DigitalOcean; familiarity with Microsoft Azure and Amazon Web Services is preferred.
• Familiarity with Nginx or Apache, Git, CI/CD tools, Bash or Python scripting, and deployment troubleshooting.
• Understanding of Docker, Kubernetes, and monitoring or logging tools is an advantage.
• Security-conscious, proactive, and flexible in responding to technical and operational requirements.
• Strong communication and collaboration skills, with the ability to work effectively with developers, colleagues, vendors, and other stakeholders.

Why Join Us?

This role provides an opportunity to work across cloud infrastructure, server administration, system security, deployment automation, and production support. You will collaborate closely with technical teams while contributing to the reliability, performance, and continuous improvement of the organization's technology environment.

DI&A Administrative Assistant

Department: Data, Insights & Analytics (DI&A)

Work Setup Schedule: Monday–Friday, 9:00 AM–6:00 PM

Arrangement: Hybrid (3 days onsite at TFC)

Equipment: Company-issued laptop and mobile phone

Position Summary

The DI&A Administrative Assistant provides administrative, operational, and governance support to the Data, Insights & Analytics team. The role ensures efficient department operations by managing budgets, procurement, service requests, documentation, SharePoint, data governance activities, and team coordination.

Key Responsibilities

• Manage budget tracking, PR/PO/GR processing, and financial records.
• Administer service requests, monitor progress, and coordinate issue resolution.
• Maintain governance documents, SOPs, and compliance records.
• Update and manage DI&A SharePoint sites and document repositories.
• Support data governance by managing Atlan/SIGA requests, metadata uploads, and glossary validation.
• Coordinate meetings, workshops, and team events, including documentation and follow-ups.
• Provide day-to-day operational and project administrative support, including reporting and process improvement initiatives.

Qualifications

Education

• Bachelor's degree in Business Administration, Management, Information Systems, or a related field preferred.

Experience

• Experience in administrative, operations, project coordination, or governance support.
• Exposure to IT operations, data governance, or project management is an advantage.

Technical Skills

• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiar with SharePoint and Microsoft Copilot or other GenAI tools.
• Knowledge of procurement (PR/PO/GR), service management systems, and data governance platforms (e.g., Atlan) is a plus.

Core Competencies

• Strong organization and attention to detail
• Excellent communication and collaboration
• Ability to manage multiple priorities
• Process-oriented, proactive, and adaptable
• Strong problem-solving skills and sound judgment
• High integrity and professionalism

The Digital Creative & Multimedia Designer plays a key role in creating visually compelling, brand-aligned content across digital and traditional platforms. This role blends creativity, design expertise, and technical skills to support marketing campaigns, internal communications, and client-facing materials.

If you enjoy turning ideas into eye-catching visuals, collaborating with cross-functional teams, and working in a fast-paced hybrid setup, this role is for you.

Key Responsibilities

Creative Design & Production

• Conceptualize, design, and produce multimedia assets including graphics, animations, videos, and interactive content
• Ensure all creative outputs align with brand guidelines and project objectives
• Design visuals for presentations, digital ads, email campaigns, websites, and event collateral

Video & Motion Graphics

• Edit short-form and long-form videos for promotional and educational use
• Create motion graphics and animated explainers to enhance storytelling
• Support video shoots through storyboarding, creative direction, and post-production

Collaboration & Execution

• Work closely with marketing, communications, and digital teams to translate briefs into impactful visuals
• Participate in brainstorming sessions and contribute creative ideas that strengthen brand engagement
• Manage multiple design projects while meeting deadlines in a hybrid (office + remote) setup

Brand Consistency & Innovation

• Maintain consistency in tone, color, imagery, and typography across all platforms
• Stay updated on design trends, emerging platforms, and creative tools to continuously improve output quality

Qualifications

• Bachelors degree in Multimedia Arts, Graphic Design, Visual Communication, or any creative field that taught you how to turn ideas into eye candy
• 2–3 years of experience in multimedia design (bonus points if youve worked in a marketing team with tight deadlines and fast feedback loops)
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) — basically your daily vitamins
• Familiarity with Figma or Canva is a plus (we know, sometimes Canva saves the day)
• Foundational knowledge of UI/UX principles, video editing, and motion graphics (keyframes and basic animation techniques included)
• Strong portfolio that makes us say Wow — especially work from the service sector or anything that proves you can make HR sound exciting
• Excellent time management and communication skills
• A collaborative team player who thrives in a hybrid work environment
• Open to using AI tools to work smarter and amplify creativity

Digital HR Specialist | 12 months contract

Location: Taguig, PH

Office set-up: Hybrid – 3x a week onsite, 2 days remote

Shift: 10am – 7pm, with the possibility of midshift 3pm-12mn

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for a Digital HR Specialist to join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization's HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or more SAP SuccessFactors modules
• Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysis to resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements.
• Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor's degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least 5 years of relevant experience in HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Proven experience with ServiceNow HR Service Delivery is required, including hands-on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least one SAP SuccessFactors certification is required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package