About the Role

We are looking for an experienced Senior Business Process & Operations Manager to lead operational delivery, service performance, and process optimization within a shared services and offshoring environment.

This role is responsible for managing operational performance across multiple service portfolios, ensuring high-quality delivery, driving continuous improvement, and building strong relationships with internal stakeholders and clients.

The ideal candidate has strong BPO or offshoring leadership experience, a strategic mindset, and the ability to balance operational efficiency, service quality, and client satisfaction.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operational performance across the shared services portfolio
• Lead service delivery strategy to ensure operational excellence and efficiency
• Act as a primary operational contact for stakeholders and shared services leaders
• Conduct business reviews and drive performance improvements across service lines

Program & Service Delivery Management

• Plan and execute offshore build-operate-transfer (BOT) programs to support global delivery operations
• Ensure the successful delivery of services aligned with operational targets and client expectations
• Address quality, productivity, and performance issues through structured operational strategies

Performance & Process Optimization

• Implement and manage Service Level Agreements (SLAs), KPIs, and operational metrics
• Monitor utilization, cost-to-serve, and capacity planning to optimize service delivery
• Lead continuous improvement initiatives across operational workflows

Stakeholder & Client Management

• Maintain strong relationships with internal teams, leadership, and business partners
• Support sales initiatives by ensuring the operational feasibility of proposed solutions
• Manage escalations and service disruptions with structured problem-solving approaches

What Were Looking For

Experience

• At least 10 years of operational management experience
• Strong background in BPO, shared services, or offshoring environments
• Proven experience in operations leadership, service delivery, and process improvement
• Demonstrated ability to manage cross-functional teams and stakeholder relationships

Skills & Competencies

• Strong leadership and project management capabilities
• Excellent communication and stakeholder management skills
• Experience implementing KPIs, SLAs, and operational performance frameworks
• Ability to manage teams and workloads in fast-paced operational environments
• Strong analytical, problem-solving, and process improvement mindset

Additional Qualifications

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and project management platforms
• Ability to travel internationally when required
• Strong commitment to service quality, operational excellence, and continuous improvement

Job Summary: Game Software Engineer

The Game Technical Lead Software Engineer is tasked with developing and implementing software solutions for our slot machine games. Mainly, the responsibilities involved are code development, debugging, testing, and integration of software products. This position offers an opportunity to contribute technical expertise to the creation of immersive and engaging gaming experiences.

Duties and Responsibilities:

• Design, develop, and implement software solutions for slot machine games, including gameplay features, mechanics, and user interfaces.
• Collaborate with the game design (Artists, Animators, Sound Designers) and development teams to understand project requirements, game mechanics, and technical specifications.
• Ensure the functionality, performance, and quality of game software through rigorous testing, debugging, and optimization.
• Optimize game performance, memory usage, and loading times for seamless gameplay experiences on various platforms.
• Research and incorporate new technologies, tools, and frameworks to enhance the game development process.
• Work closely with other engineers to address technical challenges, troubleshoot issues, and propose solutions to develop customizable game development for multiple jurisdictions.
• Collaborate with the QA team to identify and resolve bugs, performance issues, and gameplay inconsistencies.
• Meet project deadlines and deliver exceptional results within established timelines.
• Lead a small team of software engineers, while contributing to projects
• Use the Agile/SDLC software tools to track, implement and communicate effectively with Senior Management.
• Perform other task/s as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Three (3) to ten (10) years proven experience as a Software Engineer or in a similar role.
• Experience with C/C++ on Linux and Windows. Experience with game engines, frameworks, and development tools is a plus.
• Experience with Unity and C# is a plus.
• Proficiency with Software Development Methodologies is required.
• Proficiency in programming languages commonly used in game development, such as C/C++.
• Knowledge of game development pipelines, processes, and methodologies.
• Solid understanding of object-oriented programming principles, data structures, algorithms, and software design patterns.
• In depth understanding of POSIX Operating Systems, System Calls etc e.g., Linux.
• Good understanding of Graphics Frameworks/ tool chains e.g., OpenGL, Vulcan.
• Familiarity with graphics rendering engines e.g., Unity.
• Requires excellent debugging skills with proficiency in programming multi-threaded applications.

About the Role

We are looking for a highly experienced Senior HR Business Partner to join a growing, globally aligned healthcare services organization. This role will serve as a strategic HR partner to senior leaders in the Philippines, driving organizational effectiveness, employee relations excellence, compliance, and transformational people initiatives.

This position plays a critical role in delivering end-to-end HR support, leading change management initiatives, and ensuring compliance with Philippine Labor Law while aligning with global HR standards.

Key Responsibilities

Strategic HR Partnership

• Partner with senior leadership to drive business and people strategies
• Lead organizational design and change management initiatives
• Support acquisitions, integrations, divestments, and employee transitions
• Deliver HR projects aligned with business objectives

Employee Relations & Compliance

• Manage complex employee relations cases and investigations
• Provide advisory support on labor law, policies, and change processes
• Ensure compliance with the Philippine Labor Code and employment regulations
• Support tribunal preparation and root cause analysis processes

HR Operations & Process Excellence

• Oversee the accuracy and integrity of HRIS data
• Drive process improvements using case management and people analytics
• Conduct policy reviews and draft updated policies and documentation
• Manage escalated HR queries (including onboarding and immigration-related matters)

Leadership & Capability Development

• Deliver HR clinics and manager education sessions
• Support leadership development and people manager training
• Drive attrition management initiatives, including leaver analysis and insights
• Mentor and support junior HR team members

Qualifications

• Bachelor's Degree in Human Resources or related field
• CHRP and/or CIPD certification is an advantage
• Strong knowledge of the Philippine Labor Code and employee relations practices
• Experience in HR Business Partner or Junior HRBP roles
• Proven experience supporting organizational change initiatives
• Strong analytical skills with experience using Excel for HR reporting
• Excellent written and verbal communication skills
• Ability to manage sensitive cases and difficult conversations with confidence
• Flexible and willing to travel as needed
• Healthcare industry experience is preferred but not required

Experience Required

You should have experience in:

• Handling complex employee relations cases and investigations
• Translating legal and policy requirements into practical HR advice
• Supporting business transitions, acquisitions, or integration activities
• Writing policies and procedures
• Using HR data and analytics to propose solutions
• Managing multiple priorities in a fast-paced environment

What We're Looking For

• Strong stakeholder management capability
• Strategic and commercially aware mindset
• High integrity and sound judgment
• Calm, confident, and solutions-oriented approach
• A proactive professional who is not afraid to offer ideas and challenge constructively

Why Join Us?

• Strategic, high-impact HR leadership role
• Exposure to global HR standards and collaboration
• Opportunity to influence organisational growth and transformation
• Work in a values-driven, people-focused environment

Job Summary

The Senior Treasury Analyst plays a critical role in managing the company's financial operations. This position oversees cash management, forecasting, and risk management, and supports the development and implementation of financial policies and procedures. The role works closely with Finance and Accounting teams to ensure accuracy, efficiency, and compliance across treasury processes.

Key Responsibilities

• Oversee the daily management of in-house loan lending activities
• Conduct loan checks independently, ensuring compliance with established loan criteria
• Coordinate and reconcile foreign exchange transactions, including alignment with trading tools and bank statements
• Monitor and manage the shared mailbox for loan-related communications, ensuring timely responses within 24 hours
• Perform daily reviews and proper filing of legal agreements to ensure compliance and accuracy
• Conduct quarterly reviews and arrange applicable fees for credit facilities in accordance with existing agreements
• Act as the primary point of contact for external stakeholders, including financial institutions, and collaborate with internal departments on treasury- and payment-related matters
• Support enhancement initiatives, including system testing and process improvement projects
• Monitor bank accounts and oversee cash movement activities to ensure accuracy and compliance
• Assist in the preparation and delivery of treasury-related reports
• Provide ad hoc support during team absences to ensure continuity of operations

What We Expect

• 5–6 years of experience in Finance, Corporate Treasury, or Accounting, preferably within an international working environment, with exposure at a supervisory or managerial level
• A dependable and trustworthy professional with strong analytical skills and keen attention to detail
• Self-driven, proactive, and able to perform effectively under pressure and tight deadlines
• Strong communication skills, with the ability to engage professionally with both internal and external stakeholders

Why Work for Q2 HR Solutions?

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• Collaborative and supportive work environment
• Access to training and professional development
• Work-life balance and flexible work arrangements

If you are a highly motivated, experienced treasury professional seeking a challenging, rewarding opportunity, we encourage you to apply for the Senior Treasury Analyst role.

About the Role

We are seeking an experienced ServiceNow Platform Developer to lead the design, development, and optimization of enterprise-level ServiceNow solutions within a global environment.

This role is responsible for architecting scalable solutions across ITSM, ITOM, and ITAM modules, driving platform integrations, implementing AI-driven automation, and ensuring data integrity across systems. The ideal candidate brings strong technical expertise, systems thinking, and the ability to collaborate with cross-functional stakeholders to deliver robust, future-ready solutions.

Key Responsibilities

Platform Design & Development

• Design, develop, and implement ServiceNow solutions across ITSM, ITOM, and ITAM modules, including Incident, Problem, Change, Request, and Knowledge Management.

• Configure and optimize workflows using ServiceNow Workflow Data Fabric and scripting tools.

• Implement new modules, architectural enhancements, and platform improvements.

• Ensure platform scalability, stability, and performance optimization.

Integration & Data Management

• Design and maintain integrations using APIs, web services, and middleware technologies.

• Monitor, troubleshoot, and resolve integration issues proactively.

• Ensure data consistency, integrity, and compliance across integrated systems.

• Support and optimize CMDB data models and service mappings for accurate reporting and impact analysis.

• Conduct regular integration audits to ensure alignment with business and compliance requirements.

Automation & Innovation

• Implement AI-driven automation features, including Now Assist for ITSM.

• Drive continuous improvement initiatives to enhance system performance and reliability.

• Stay updated with ServiceNow releases and recommend platform enhancements.

Collaboration & Governance

• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.

• Provide technical support and troubleshooting for ServiceNow-related issues.

• Support preparation for Change Management and Architecture Review Board meetings.

• Maintain proper documentation of configurations, integrations, and development standards.

• Ensure compliance and governance within ServiceNow Workflow Data Fabric.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred).

Experience

• Minimum of 5 years of hands-on experience in ServiceNow development and IT systems integration.

• Proven experience implementing enterprise-level ServiceNow solutions in complex environments.

Certifications

• Relevant ServiceNow certifications preferred (e.g., CSA, CIS-ITSM, CAD).

Technical Expertise

• Strong proficiency in ServiceNow development, configuration, and scripting.

• Experience with APIs, web services, middleware, and enterprise integrations.

• Solid understanding of CMDB architecture and service mapping.

• Experience implementing automation and AI capabilities within ServiceNow environments.

Preferred Competencies

• Strong project and stakeholder management experience.

• Excellent communication skills with the ability to explain complex technical concepts clearly.

• Customer-centric mindset with a focus on solution quality and business impact.

• Self-driven, highly motivated, and adaptable in global, matrixed environments.

• Strong analytical thinking and problem-solving capabilities.

ACCOUNTABILITIES:
Responsible for ensuring the efficient operation, safety, and upkeep of company facilities and utilities, managing
maintenance and repair activities, overseeing procurement and vendor accreditation processes, implementing
safety orientations and drills, and maintaining accurate asset tracking records.
1. Facilities & Utilities Management, Maintenance & Repairs
2. Procurement: Source, evaluate, manage & maintain the Vendor Accreditation Tracker
3. Safety orientation, drills and reporting
4. Maintain Asset tracking (Asset Tiger)
5. Supervise Janitorial Services

DESCRIPTION OF ACCOUNTABILITIES:
Facilities & Utilities Management, Maintenance & Repairs

• Oversee the day-to-day operation of all building facilities, including power, water, HVAC (Heating, Ventilation, and AirCon), lighting, and other utilities.
• Ensure scheduled and preventive maintenance is carried out for all equipment and infrastructure.
• Monitor and coordinate with service providers and contractors for repairs and upkeep.
• Conduct regular facility inspections to identify maintenance needs and ensure all facilities are operating efficiently.
• Track and report on facility conditions, recommending improvements when needed.

Procurement: Source, evaluate, manage & maintain the Vendor Accreditation Tracker

• Source and evaluate suppliers and contractors based on company requirements and standards.
• Negotiate pricing, terms, and contracts to ensure cost efficiency and compliance.
• Maintain and update the Vendor Accreditation Tracker to ensure all vendors meet the required qualifications and documentation.
• Monitor vendor performance and compliance, including delivery timelines and quality of service.
• Coordinate with end-users for procurement needs, ensuring timely acquisition of goods/services.

Safety orientation, drills and reporting

• Attend safety orientation and refresher training organized by HR
  Coordinate with the building Admin on the schedule of regular emergency drills (e.g., fire, earthquake, evacuation) and collaborate with HR.
• Maintain updated safety manuals, evacuation plans, and emergency contact lists 
• Collaborate with HR and safety officers to ensure adherence to company health and safety standards.
• Prepare and submit incident/accident reports and recommend preventive actions.

Maintain Asset tracking (Asset Tiger)

• Maintain an accurate and updated inventory of all company assets using Asset Tiger or a similar platform.
• Tag and log new assets upon acquisition and ensure proper documentation.
• Conduct periodic asset audits and reconciliations.
• Monitor asset transfers, repairs, disposals, and ensure proper approvals and records.
• Generate asset reports for management review and audit purposes.

Supervise Janitorial Services

• Oversee and coordinate the daily cleaning and sanitation activities within the workplace.
• Develop and implement cleaning schedules to ensure all areas (e.g., workstations, restrooms, common areas, meeting rooms) are cleaned regularly and thoroughly.
• Monitor the performance of in-house or outsourced janitorial staff to ensure service quality and cleanliness standards are consistently met.
• Ensure availability and proper inventory of cleaning supplies, materials, and equipment.
• Address cleanliness-related complaints or issues promptly and implement corrective actions.
• Conduct routine inspections to ensure hygiene and sanitation standards are maintained.
• Support pest control schedules and waste management processes in coordination with other building services.

Other duties and responsibilities that may be assigned from time to time within the scope of the role.

Job Overview:

We are seeking an experienced Senior Java Developer with deep expertise in API development and microservices architecture.

Duties and Responsibilities:

• Design, develop, and maintain RESTful APIs and microservices using Java and Spring Boot.
• Implement scalable, secure, and high-availability solutions for enterprise applications.
• Collaborate with architects, product owners, and other developers to define technical solutions.
• Optimize application performance and ensure robust error handling and logging.
• Integrate with third-party systems and internal services using modern API standards.
• Write clean, maintainable, and testable code following best practices (TDD/BDD).
• Participate in code reviews, mentoring junior developers, and promoting engineering excellence.
• Ensure compliance with security standards and data protection regulations.

Qualifications:

• 5+ years of professional Java development experience.
• Strong proficiency in Java 11+, Spring Boot, and Spring Cloud.
• Proven experience in API design, RESTful services, and microservices architecture.
• Hands-on experience with containerization (Docker) and orchestration (Kubernetes).
• Familiarity with CI/CD pipelines and tools like Jenkins, GitLab CI, or Azure DevOps.
• Experience with cloud platforms (AWS, Azure, or GCP
• Understanding of design patterns, SOLID principles, and domain-driven design.
• Knowledge of message brokers (Kafka, RabbitMQ) and event-driven architecture.
• Excellent problem-solving skills and ability to work in an Agile/Scrum environment.

Tech Stacks:

• Backend (Required) - Java (Springboot)
• Frontend (Required) – Javascript
• Frontend (Ideal) - Vue.js
• Database (Required) - SQL (PostgreSQL)

Our client is a well-established international company in the home and lifestyle industry, currently expanding its Philippine operations. They are looking for a highly skilled Senior Merchandiser to play a key role in driving sourcing excellence, vendor management, and production execution.

This is an exciting opportunity for an experienced merchandising professional with a strong background in handicrafts (hardlines) who thrives in a fast-paced and growth-oriented environment.

Key Responsibilities:

• Build and develop a diverse and reliable vendor base through strategic sourcing
• Prepare product development pricing sheets based on approved artworks
• Handle sample requests (Product Development, Pre-production, and replacement samples) and conduct quality checks aligned with approved specifications
• Identify and report potential product risks to ensure compliance and quality standards
• Negotiate pricing with vendors to achieve optimal cost and profitability
• Create and maintain order pricing sheets for product assortments
• Monitor and track orders throughout the full production cycle — from order release to shipment

Qualifications:

• Minimum of 5 years experience in the handicraft industry (hardlines/softlines)
• Strong background in vendor sourcing and supplier management
• Bachelors degree in Business, Marketing, or any related field
• Proven negotiation skills and ability to manage supplier relationships
• Strong communication and interpersonal skills
• Highly dependable with strong work ethic and results-driven mindset
• Excellent attention to detail and organizational skills
• Proficient in MS Office applications, particularly Excel and PowerPoint

Why Apply?

• Opportunity to work with a globally recognized brand
• Key role in growing Philippine operations
• Competitive compensation package
• Career growth and long-term stability

Overview

We are looking for confident, customer-focused individuals to join our retail team as Store Sales Attendants. If you have a passion for fine jewelry, luxury service, and creating memorable shopping experiences, this is your opportunity to shine in an elegant retail environment.

Key Responsibilities

• Present and promote luxury jewelry collections with confidence and professionalism

• Welcome and assist customers, delivering warm and personalized service

• Explain product features and craftsmanship using strong product knowledge

• Handle sales transactions and provide excellent after-sales support

• Maintain store standards, including cleanliness, inventory accuracy, and visual display

• Collaborate with team members to achieve sales targets and uphold luxury service standards

• Maintain a polished and professional appearance at all times

Qualifications

• Enthusiastic about retail, luxury products, and customer engagement

• Strong communication skills; able to converse in English

• Friendly, confident, and sales-oriented personality

• Team player with a positive and proactive attitude

• At least a high school graduate

• Amenable to work Monday to Sunday (mall hours)

• Willing to be assigned to various store locations across Metro Manila

• Fresh graduates and career shifters are welcome to apply

• No prior experience required (paid training provided)

What We Offer

• Full-time employment with a mall-based schedule

• Competitive salary with attractive sales commissions

• Paid training, including for candidates without prior retail experience

• Travel and training allowances

• Complimentary and stylish uniforms

• Additional incentives for outstanding performance and special events

• Opportunities for learning, growth, and career development in luxury retail

Store Locations

• Manila: Shangri-La Manila, Shangri-La Ermita, Robinsons Ermita

• Alabang: Alabang Town Center

• Makati: One Ayala Mall, Glorietta 4 & 5, Manila Peninsula, Rockwell

• Ortigas: Robinsons Galleria, Shangri-La, Megamall

• Pasay: SM Mall of Asia, Manila Bay

• Quezon City: Trinoma

• Taguig: SM Aura